Perfect hotel for both Business as well as Leisure travel. Close proximity to train and all attractions.

We had a wonderful stay there for 3 nights. The staff was beyond accommodating and the location was perfect

Despite the Hotels.com app having been set to search for 2 person stays, we were greeted with "we only expected one" and you must pay an additional 25euro. This was not a pleasant experience and the hotel said it was not the first time folks using the Hotels.com app had this issue. Nice Hotel. Crappy app.

The staff were great, the room was comfortable and clean. Free mini bar with soft drinks was good. Not all toiletries were replenished every day. The lack of a shower was not great.

My wife & I stayed for 5 nights in an Executive room on the 4th floor. Even though it immediately overlooked the Piazza and the railway station in the background, there was no noise from outside. We did, however, hear some intermittent noise from the B-Roof restaurant directly above us till about 11pm, but we were so tired at the end of full-on day's sightseeing that it wasn't a problem. The double bed was comfy, the room well made up each day and mini-bar restocked daily free of charge (contains non-alcoholic drinks only). Shower was great. The views from the B-Roof (where we had breakfast each morning and on our last evening, dinner) were good, particularly of the Duomo. It was very pleasant sitting outside there for a pre- or post-dinner drink. In fact, the B-Roof was the main factor in choosing this hotel and it did not disappoint. Breakfast was okay, hot & cold on offer. Any hot food more adventurous than bacon, scramble egg, and sausage was extra. We did take advantage of the free bubbly at breakfast on the morning of our wedding anniversary, which was a good way to start the day. The hotel is extremely handy for the railway station and an easy 5 min walk to the Duomo area.

First impressions were terrible. We were barred from the roof top restaurant for dinner, even though we were guests, because we didn't have a reservation. I tried to book for the next night and was denied, because it was already full. Our room, 236, was very bad. Old-fashioned, with uncomfortable furniture, peeling walls, moldy bathroom ceiling, and the worst: air conditioning that didn't work. We slept very poorly the first night. But the next day, the receptionist Sofia, very efficiently, managed to change the whole situation. She apologized, changed rooms, providing a much better room free of charge, as an apology. Managed to book dinner at the restaurant. After that, our impressions changed completely, and we had an excellent stay, being satisfied with having chosen this hotel.

We had a pleasant stay in the Baglioni. It is well-located for the train station, getting to the airport and walking around the city centre. The breakfast room and rooftop bar have an incredible view of Florence. Everything was clean and comfortable and there were some nice extra touches, including a tour guide assistance device which was really helpful.

Good location but need better pillows