I have stayed at this hotel fairly regularly and it gotten progressively worse every time. This last stay, there was no hot water and I tried calling the front desk from the room and my cell phone for 15-20 minutes with no answer. I will not be back until I am assured that I will not have these issues again.

Comfortable, good value, convenient location, good restaraunt

I made online reservations for a PET room. When I checked in on the day of arrival, there was a paper hanging in the back of the check-in area saying that there was a NON-REFUNDABLE PET CHARGE OF $100.00 AS OF JAN 1, 2024! Nothing online told us this! Our Room was $172 for one night PLUS the $100 FEE for our Medium Dog! I made a claim, but they never responded! I asked for a receipt for the $100 charge, but they never sent it. BE VERY AWARE of how this place works, they seem not to like to do business with normal travelers because most of the people staying there are Oil Field workers who stay for extended times. We have stayed in a lot of hotels and never had a charge like this. I contacted the main chain and they were unaware of the large fee but said it was up to the site of the Hotel to determine it.

Nice and clean room

No hot water!

I've stayed here multiple times and have never run into so many issues. When I arrived I noticed a maintenance towel hanging on the closet door handle, but didn't think much of it at first. At 1am when I was going to bathe, I realized the room had no hot water. I assume they'd been working on it and never finished fixing it. I changed rooms not long after that. When I went to bed right after. the a/c unit would make a loud rattling noise when it turned on, so I got zero sleep that night. But there was hot water. The next day, I changed rooms again. When I went to bed, the pillows - ALL 4 OF THEM - we rock hard. I wasn't able to get sleep on these and got a neck and headache. When I got up in the morning to bathe, again, NO HOT WATER. Y'all, I don't know what's going on here, but you need to get it together! There was construction on site, but hot water is a major thing. Maybe update the pillows as well! I don't know if I'll be able to stay here again. The front desk staff was friendly and didn't fuss when I wanted to move, but the stay was just not good.

The water did not get warm for my shower the first night, but the second night I realized that you have to let it warm up for about 15 mins. The hotel staff kindly allowed me to switch rooms with ease when I told them I was uncomfortable being toward the back door instead of close to the front.

I highly recommend against this place. Half of 2nd floor was restricted due to a crime scene investigation.