The staff are all exceptional!! They made our stay perfect. We celebrated our wedding anniversary having a delicious dinner at the restaurant. Enjoyed drinks at the onsite bar whilst cooling down in the umbrella decorated alley. Our suite was comfortable and very clean. I have no negative comments. We will stay at this lovely hotel again ☺️

Had a fabulous 2 night stay at this quirky hotel in Vienna. We were primarily visiting to see Coldplay at the Ernst Happel stadium and the hotel was in an ideal location. Lovely rooms with very comfy large beds. Great location with lots of bars and coffee shops close by. All staff, apart from one who was in the bar area when we returned from the concert, were friendly and helpful. This particular member of staff was reluctant to serve us a drink even though we arrived at the bar before it closed. He eventually agreed to us getting a beer but wouldn’t let us drink it in the bar so we had to sit outside. Would definitely recommend and return.

Very pleasant hotel overall and I found my room to be very nice.The city centre is easily walkable and Vienne Mitte railway station only about 5-7 minutes walk.I liked this hotel and would certainly consider returning.

Friendly reception, including luggage storage. Neat room. Picturesque location. Walking distance to the Mitte train station for the fast CAT airport train.

Did not clean everyday as requested: maid walked in while I was changing

Overall had a nice stay. The lobby was great. Front desk staff very friendly and helpful. We had good food at one of the restaurants and super easy to get U-Bahn and airport train. Room itself was somewhat dated even though you can tell some renovations have been done. Bed was comfortable. TV didn’t work (we didn’t need it). Bathroom was a bit worn and the shower leaked water through a seam in the glass onto the floor no matter what direction you put the door. Overall would recommend and stay again but you might look elsewhere if you are looking for a luxury experience.

Beautiful location in adorable ally! Staff was so friendly and helpful! Room was spacious, clean and comfortable!

Wonderful hotel! Convenient location along bus lines, proximity to public transportation and all sorts of shopping and dining. The staff was courteous and accommodating.

I enjoyed looking at the photos showing the building before it was renovated, then what a beautiful result. We liked the whole building. I would suggest installing hand rails in all the toilets and a higher handrail in the bathtub so that older people can step more safely into the tub for a shower. It’s a bit scary to access the tub with the glass door and trying to reach the small low handrail.

This is my first time at this hotel and I really like it because the location convenient to city center (walkable) and public subway system. The rooms are a little small, but clean and comes with everything i need such as a small desk, refrigerator, hot water pot, and air condition.  (At my last hotel, air condition was not available certain times during the day to be green, but this was not ideal and one of the reasons for trying another hotel.) The hotel itself is a little older, but I don't mind as the price is on the lower side.  With the location and amentities such as gym and sauna, I think this hotel is worth the price and would recommend it.

The room was small as expected, but very clean. Walking up the street for me was a little hard because of the cobble bricks. Very nice breakfast offered. I would stay there again for a short stay.

I liked the fact that the hotel is located in a quiet passage. I had a special request regarding my diet, and the staff was very attentive and granted my wish. The room was modest, but it was pleasant, comfortable and clean, and had everything I needed.

First time visiting Vienna and this accommodation was good for two adults and one teen - enough space, two bathrooms, on two floors. Enjoyed breakfast and the welcoming alley way outside. Space wasn’t new but met our needs. Shower is under roofline meaning one has to kneel or sit - odd, but we just rolled with that. Very convenient to Wien Mitte and trams, even walkable pretty much everywhere.

Friendly and helpful front desk staff. Both at check in and check out. The hotel is about 5 minutes walk from Wien Mitte train station and about 15-20 minutes walk to the historical center. It is quiet and has many dining options around. My room was quite basic and small. I was expecting a touch more luxury. I am yet to find my perfect lodging in Vienna and this is not it.

Great hotel in downtown Vienna

Really nice hotel

Really charming setting on a cobblestone laneway, and was an easy walk from the train station (with our small backpacks). Had dinner next door and it was all a perfect introduction to Vienna. Reception staff were wonderful. Wish we'd booked longer.

It does not live up to its name “Grand Hotel…” There is precious little “grand” about it. In my experience it is less than ab four star hotel. By comparison, “Kaiserhof”, also a 4 star hotel, also in Vienna, is like day and night. Grand Hotel Mercure pail by comparison.

No elevator to my room. Had to carry my luggage up a flight of stairs. Room is under a slanted roof so couldn't use one of the beds and couldn't stand up straight in the shower.

We stayed 3 nights together with another couple and we were very happy with our stay. The hotel has a nice friendly atmosphere and is not too big. It is situated in a cozy narrow street. It was clean, quiet and the breakfast was good with everything you needed. An extra plus was that you could have it in the garden. The staff was nice and helpful. Overall we find the hotel highly recommendable.

Convenient for rail, tube and airport. We only stayed for 1 night but enjoyed a very pleasant meal in the terraced restaurant.

A very comfortable and central hotel less than 10 minutes walk from VIENNA MITTE STATION where the CAT arrives from the airport every 30 minute. Staff very friendly and helpful. My only criticism would be that they only have one coffee machine at breakfast so a queue forms up very quickly. Breakfast also needs more staff to prepare tables and ensure that there are enough plates and cutlery - they are rushed off their feet!

We arrived with too many luggage (baby) , the front desk saw us but they put us in the room that requires climbing stairs. The Hotel is an outdated carpet, elevators, doors, ... however the bedding an bathroom amenities were excellent. room was clean even though was outdated. if you dont have much luggage, then worth to stay at this hotel.

We were two female guests staying in a twin room; the hotel is very dated but made it feel traditional and authentic to the city. Hotel was very clean, with option to opt-out of housekeeping in order to donate staff wages to charity, which we thought was great, but fresh towels were available on request too. Only downside on the room was the lack of plug sockets, only one near the bed, and the TV was slow and didn’t show many English channels. Staff were all polite and helpful. Breakfast was a decent selection and tasty, but we sometimes struggled to get a table, and used tables weren’t cleaned down and reset very quickly. We visited the bar for a nightcap every evening after our day out and the barmen were really lovely, funny, and friendly. Great selection of drinks. Location feels authentic on the cobbled streets, and in close walking distance to shops and the nearest train station, where you can pick up the metro, trains, and the CAT train for the airport. It was also easy to walk into the main central distract, so overall the perfect location, and I would recommend this hotel to anyone.

Great breakfast! The room was a bit small, but had everything we needed. They also kindly loaned us a charging bric.

Very close to CAT station, nice room, and perfect hospitality

Walking distance from the City Airport Train [CAD].

We spent 3 nights here, very city central to everything we wanted to see, excellent food , lovely staff, bar staff very friendly too. Although it could go with a little revamp , it has all the charms of being a friendly relaxing hotel and ideal to explore all of Vienna

The room was beautiful and comfortable. The location was great to travel to locations using public transportation and on foot. Would definitely stay at again!!!

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Nice hotel, fairly central so walkable to most tourist sites. Only criticism was that only English TV channel was Sky News which pixelated so badly it was unwatchable.