Excellent services people very kind

Everything about this property was amazing! The only issue we had was at check in. It took us about an hour and a half to get our room even though we arrived after check in time. Besides that, 10/10!

This visit was sort of impromptu just to meet with friends. This hotel is amazing. From the person who lets you in, to the servers, concierge etc. The check-in was smooth, quickly and lets you feel comfortable from the start. The room took a little while to be ready, but by any means spoiled the stay. Room was impeccable, clean, comfortable and the floor concierge was great. The little details in the room make the difference to other hotels. The pools are very well kept. The servers around the pool are always ready to make you feel special. Towels and chairs available and plentiful. The beach was super clean. The beach chairs all clean and again, all the servers super kind, eager to help and always available. Food by the beach was great and so were the drinks. Restaurants are all fantastic. We tried the Italian and the steakhouse and both were delicious. Servers make you feel welcome and specially Ingrid who the last night came to our table and chatted with us. Definitely with the money, fantastic property, fantastic service and overall superb. Would love to be back soon.

Great installations, top service & attention, outstanding food & beach

Great service great food

Went to same place in Cabo. Completely different experience. For the money they charge, it’s not worth it. Stay somewhere else for almost half the price and get the same level of quality and service.

Excellent!!!

Excellent service good food good beach

Most elegant hotel and relaxing and amazing customer service

I was unhappy with this property Because my wife was assaulted at the spa And managers did not do anything to help And our room was unclean properly I would like to request a full refund

Excellent service and great view of the ocean.

Beautiful

This is the feedback we shared with Le Blanc: Hello, this is Lee from Room 331. Two members of our family staying in Room 327 and I are experiencing symptoms of food poisoning, including abdominal pain, diarrhea, dizziness, and fever. My father in Room 331 has not shown any symptoms so far. We checked in on June 24th at 8 o'clock in the morning and did not consume any food before arriving at the hotel, nor did we experience any symptoms beforehand. On June 24th, we had breakfast at Blanc, lunch by the pool (salmon and chicken tacos), and dinner at YAMA. The three of us who are now experiencing symptoms also had steak at Blanc. On June 25th, Mr. Kim from Room 327 started experiencing symptoms around 4 am. On June 25th, I attempted to order lunch but couldn't eat due to feeling unwell. For dinner, we visited Lumiere, but all three of us felt ill. I personally experienced vomiting and abdominal pain, so we left most of the food uneaten. On June 26th, Mrs. Lee from Room 327 and Mr. Lee from Room 331 started experiencing the same symptoms Mr. Kim had on June 25th. All three of us are suffering from food poisoning. While I cannot pinpoint which restaurant may have been the source of the issue, I am certain that the food served at your hotel (likely from Yama or the steak at Blanc) was the problem—possibly spoiled or contaminated. I am requesting not only reimbursement for medical expenses but also compensation for the distress caused.

The staff was very professional and kind. My butlers Roberto and Saul provided outstanding service. They made our stay so personable. Even the manager at the Steakhouse restaurant in the resort was so attentive he made sure to customize our experience after a short conversation. The was an amazing 10/10 experience! I am very perky so that says a lot.

Services

The property itself was lovely, and the infinity pool overlooking the ocean was stunning. The food was also good when you ate in the restaurants (the food you ordered poolside was average, we never ordered room service). The service we received at the restaurants was very poor for a "5-diamond" resort. We had a group of 12 one night and were told at dinner that we needed to be quiet (they told us we were at a spa resort and needed to be quieter). We also had to flag down our server to get everyone drinks (he only took drink orders for 1/3 of us, came back and did another few people, and at that point we had to specifically request that someone come serve us, but he was ignoring 4 of us). Another night we had a table for 4, and 30 minutes after taking our drink and food order we were still waiting for drinks, for a water refill, and then our appetizer arrived. We actually ended up going to the bar inside to get our drinks, during a sit-down dinner, because it was such an issue. It was a shame because the food that evening at Terraza was good, but it was overshadowed by the poor service.

Awful service the manger provide when I tried to complain about the restaurant

Food was excellent, staff was very attentive on the floor and in the rooms. Service was below par at the 3rd floor pool. The upgrade offer was pulled when we wouldn’t agree to a sales pitch for ownership and lastly they held us at check out for another deal of the week which is only an additional $299 prior to departure. I’m sorry but I’ve just spent $4k and to think that I am interested in buying something else after a full day’s travel is absolutely insane. We have been going to The Royal, now Hyatt Zillara and Hilton Playa del Carmen since 2006 and have never experienced this. At least 20 trips to either location, and Le Blanc could learn a few lessons from them. We will return but it will not be without serious consideration for our true home away from home.

Very beautiful property that is well maintained. Service is top notch especially for an all inclusive resort. Spa is just magical. Make sure to take advantage of the complimentary hydro spa treatment. It’s unbelievable. You can do it as many times as you want during your stay. I will be going back to this hotel very soon.

Excellent service and very good food quality

Small and boutique, 5th time we have stayed

Nothing fun to do at this property, very boring.

It was a good trip, but it wasn’t a good value. Didn’t feel like a $1,000 per night experience, which is what I paid

Fantastic Staff and service. However the funishure is worn out especially at restaurants.

Everything was exceptional!

Very nice place for relaxing

Paradise on earth

Quiet and relaxing space for couples . Loved it !

We love Le Blanc. Have been visiting since 2011. The service is fantastic and the beach is unbeatable. Beautiful resort which continues to get better year after year.

Overall this hotel is far from being exceptional. My rating for this stay is far away from a 5 start hotel, 3 starts at the most. Reception and welcoming staff are 5 start. Rooms are way too small, bathroom so small you cant even turn around, toilet and bathroom in the same area. Sharp corners everywhere. No balcony to get out and seat and enjoy the beach. So rooms are way too expensive for what they provide. Upon our arrival, no shampoo empty bottles, limited lotions you have to ask for additional supplies. All restaurants are small Reservation were limited with times we were forced to Take empty tame slots early in the evening for our dinners. Breakfast is limited and every day same, no variety of food. One chief who makes omelets and specials so he was way over worked and over booked with orders we waited for our omelets more then 20 Min. No protein powder to get mixed in shakes for people on a special diets and training regimen. Gym was exceptional and clean kept well and also Spa area. However spa treatments are way too expensive for an 80 Min massage you are looking to pay about 380 Dollars. Nice spa though hydrotherapy is included in the room price. Margarita spa girl was amazing as well as Judy spa massage therapist. Beach never got cleaned only once during our stay there from the seaweed. Glass around pool area dirty from the rain sand and wind and hasn’t been touched for days so you look through dirty glass outside. That should not be in a 5 star hotel.

The staff was so nice, accommodating and friendly.

The staff was amazing!!