This hotel is in need of a refurbishment. Such a nice location but let down by a sense of faulty towers.

on the first night the room 210 was dirty i complain so second night they moved me into room 407 next to boiler room terrible lots of noise room was freezing, when i asjed fir Manager young lady saud not here till monday was asking for a refund for the first night terrible, nd i had my grandaughter with me, not good €283 pounds for 2 nights terrible

Friendly check in room was nice the addition of a floor fan a nice touch the only downer was that they ran out of brown sauce for breakfast (if could think why didn't someone go to the shops and get a bottle)but otherwise a nice stay

No parking

Family room was amazing for me as kids seem to have there own room even thow we was all in the same room.

Rooms were not as per the pictures on Hotel.com which was unfortunate for the family given that they were expecting a bigger room and a bigger tub

Had a lovely overnight stay. Didn't spend too much time in my room or at the hotel as went to a wedding reception, but I found the room comfortable and staff helpful and friendly. Only found the hotel noisy due to other people being noisy in their room and the corridors late into the night, but the windows were pretty soundproof.

Trying to sort the parking was an absolute nightmare!

Nice sea front location in a quiet part of town. Friendly staff and nice decor in the public areas. It's an old style seaside hotel but it's clean and comfortable and very relaxing.

Good location, easy walking to the pier. Parking confusing but okay. Breakfast very good. Room not too comfy but okay for just one night.

We have stayed here before very convenient For The cliff Pavilion theatre.

Very reasonable and good value. The reception personnel were first class, efficient and so helpful

A quiet area, 10 mins walk from the local attractions and city centre

On the whole ok shame about the lift breaking down twice and having to walk to fourth floor. Shower not great also cold tap hot water came out. The bar limited on wine. The hotel staff friendly and happy to help. View from window was lovely over looking the sea.

Nice hotel, staff are friendly. Room was immaculate and large, great value for money.

We were very happy with the hotel the staff were friendly and helpful the check in was easy and paying for the parking using the app was quick and easy the room was lovely we had a view over the water and gardens we will definitely be booking again so thank you for a lovely stay

The property was completely different to the photos, heard a bird outside the bedroom. I then walked outside barefoot to then stand in bird poo with 2 pigeons walking/ flying around the hallway. Doesn’t take cash, asked for a bottle of still water and was giving a cut of tap water as didn’t have any, Low on drinks in fridge Overall about a 5/10

The lack of parking was a problem

It was disappointing that there were no bath towels in the room and it was very hot (the window doesn't open) and the fan provided was tiny and not fit for purpose. The room had sea views which was lovely.

The place was run down - Old doors chips in the walls - no hot water -lime scale on the taps , shower head and in the bathtub - forgot to give us towels we had to ask Worst hotel I’ve stayed at even a traveled lodge is better

Clean, comfortable, good wifi, great comfortable bed and a nice breeakfast.

A long drive to the hotel ,when i arrived i was 5 minutes from when the kitchen closed ,the receptionist asked chef if they could prepare a meal for me and it was refused . I had to have a take out in my room 😩 not good guest service. I wont be staying again .

Average old hotel. Large room with good size bed. Bathroom was small and the toilet took forever to refill making a noise for ages after a flush! Breakfast was good - full English breakfast with plenty there. Friendly staff who were very helpful. The parking is tricky - you need a local app to pay, there are no machines at the front of the hotel for your permit! We had to park down the street in the meter parking area until 9pm. Then parking was OK without a permit until 11am at the front of the hotel. It would be good if parking was included in your booking somehow. It’s OK for locals but difficult for overseas visitors.

Comfortable bed's, hot water, shower and bath, lift

Staff were lovely. Evening meal great but breakfast a bit chaotic. However when I offered a tip I was horrified to hear from staff that if tips are put on card payment they go to business and staff do not get! I did not have suitable change. Wake up Muthu hotels. Now we mostly rely on cashless transactions this is no way to treat your staff

I loved this historic hotel which harkens back to prior times. The common areas are fabulous. The lobbies are full of overstuffed chairs, which encourage one to sit, linger and watch people. The breakfast room is full of light,with enough food options to satisfy royalty. Our room was cozy, the bed comfortable. My only complaint was the lav faucets. Note the plural. H & C. Not H/C. No mixer valve.

It was amazing stsy at the hotel. The room was very comfy and spacious. Staff very friendly and helpful. We will be going vack.

Lovely old hotel perfect for the Cliffs Pavillion

Great location. Staff were fantastic. Dinner and breakfast were great value. It’s just a VERY dated/retro hotel. Would definitely recommend it and stay again

Family room is facing to the space between the buildings, which makes the room dark. Also there is no nice view (actually bad) from the window. In the morning the pigeons wake us up.

I had a woderful stay . The staff went out of their way to make me welcome. The new chef opened her kitchen especially for me and cooked a wonderful meal for me the likes of which would earn 5 stars in any restaurant. So mg stay was perfect. Thankyou

The hotel was fine , beds were really comfortable. But breakfast was awful. We had full English but it wasn’t nice. Sausage was not cooked enough or the bacon