Multiple rooms both with dirty linen. Otherwise a great find for price.

Friendly staff.

The guy that checked us in was very very polite

Was wonderful stay months ago and really enjoyed this stay

I only stayed one night

Great staff. Clean room, very comfortable bed, great shower

very good for long stays.

Hassle free check in. Polite and nice front desk.

Overall the property was good. The girl at the front desk attempted to be helpful but overall it was frustrating. I had booked the room about half hour before getting to the property. When I came in after 2 am from a very long drive, I was told my reservation, that I had just recently made, had been cancelled as a no show and that she could not check anyone in for at least half hour. I was told I would need to rebook at a new rate. Then I was told that the room I needed was not available. The room I had not yet checked into was no longer an option for me. It was very frustrating as I was traveling with my son an we needed the two queen beds. After half an hour of frustration, the system came back up and my reservation was available and had not been cancelled and I was ultimately able to get the room I booked at the rate I booked it. It was the unnecessary stress that I could have done without.

The staff was super great at check in and check out and this was the perfect spot for a night in a hotel for myself, my partner, and our dog. It was a little "dated" but nothing to complain about - just wasn't built in the last 5 years at all. I wish there was more at the grab and go but it did the trick for a quick breakfast on the way out - as intended. But it was clean and near the Walmart/easy access to the main highway.

I like to stay at ESA because they are consistent with their cleanliness of the facilities and the friendliness of the staff.

The property was very quiet and convenient for a place to stay last minute. A bigger breakfast would’ve been nice but the grab-n-go concept is definitely better than nothing at all.

Clean, quiet and great for a night getaway

Awesome

Great staff. Very accomodating.

Room had cockroaches.

The bathroom was really nice. The room was quiet.

The staff Was so friendly and helpful

The facility is kept very clean. Customer service above average. Only gave 3 stars because it was pretty run down and outdated, and the bed wasn’t very comfy

The laundry room was at the front desk. That horrible smell filled the lobby. I had no hot water for a shower. Overall I would not stay here again but in all honesty it wasn’t bad if I wasn’t looking for luxury.

No hot water on Friday morning, and no compensation. Very bad

Overall a nice experience

Stayed out of necessity. Neg: Breakfast is only granola bars/pre packed muffins & coffee. Bed is extremely uncomfortable can feel the support boards. Lots of bugs. Plus: Staff is wonderful/personable and will try to help with whatever you need. Staff pretty much saves the hotel from “extremely” horrible reviews Can pretty much walk to eat or grab whatever you need so location was great.

There was a dead roach in my room. I was already in bed and didn’t mention it and threw it away before my kid seen it and freaked out but I guess it was expected being that it was an extended stay but it was last minute decision stay.

The location is convenient in the heart of Jacksonville with lots of dining options nearby. Overall the hotel provides good value for the price they charge. I stayed here two nights and enjoyed an easy drive to beaches on the crystal coast and Topsail Island.

Extended Stay provided for everything I needed during my stay. It was clean and surprisingly quiet. I do not have a single complaint. It was as advertised.

Booked on hotel.com the day of trip but got there and hotel was sold out! We could not find a room in the area because it was a holiday weekend.

The hotel stay was good for one night. The manager was really great and sweet and helped with all of our needs.

Stacy and staff were the greatest. Always went above and beyond to make sure our stay was pleasant and without worry. Thank you to Stacy and staff at Extended Stay America.

After went beyond to accommodate and make comfortable with my stay.

Had to wait to check in.. no one at the front desk for over a half over

I like this place because it's no-nonsense. safe, friendly, exactly what i needed.