I booked a classic single room via Expedia. I checked in the first day and they gave me an attic room. It was an attic and nothing like what they sold me with the pictures. The elevator was going up until the 3rd floor and this room is on the 4th floor. It was clear that this room they gave me was a staff room. Because the whole interior design of the hotel is even different, or should I say all the interior design dissepears on the 4th floor. Anyway, I requested a room change and they changed the next day. They didn’t gave me a discount or anything. The hotel itself is very old and some towels and curtains had stains on, like blood stains. Room was clean enough. Staff isn’t very friendly but they’re helpful. When i requested a room change they did it immediately. But still an overall bad experience

The staff was very friendly and the rooms and hotel were beautiful and very clean. Also, the hotel is in the perfect location. We really enjoyed our stay!

We had a very nice stay at La Fenice et Des Artistes. Our suite had a cool vintage aesthetic and was comfy. The location of the hotel was convenient, a short walk to many shops and landmarks

Awesome location, friendly staff, i traveled solo and the room was just great!

Very nice and welcoming staff and very clean property

Good experience, receptionist was very helpful with the map and pointing the must see places

Front desk is very helpful.

Excellent location. Good size rooms.

Very nice

The beds in the junior suite were terrible. The mattress on the twin bed was 1 inch thick and had metal bars beneath. The queen mattress was hard as a rock.

It was great and centrally located!

Beautiful hotel with old world charm. The rooms were decorated in quintessential Venetian style. Loved the Murano glass chandelier. It was gorgeous!

Beautiful ild fashion like walking back to 1950’s but in style. The floors were the cleanest ever! Beautiful! A little noisy room after 10p still could hear possible kitchen yelling washing silverware etc. had to use earphones. Classy joint just pit of Casablanca feeling.

Very charming. Helpful staff. Good location. A bit off the beaten path so it’s quiet but convenient to most things. Gluten free options at breakfast. Travel light because you will have to cart your luggage over bridge stairs from the water stop to the hotel. But that’s almost anywhere in the city. Just a short walk of several minutes.

Location and the history of this building

My only issue was the shower. A shower with a nice flow and efficient drainage is always a priority of mine. There is nothing more rewarding to me after a long day of walking and sightseeing than to have a nice shower. I could not here. I had to stop the shower flow every 10-12 seconds to allow the bottom of the shower to drain (about a minute). That was my only issue with this place. Otherwise, the staff, location, and other amenities were great.

Love this place

What a great place to stay! Francesco was absolutely awesome. The breakfast was great and all staff encountered we friendly and courteous. Would stay here again without hesitation.

Nice, old place near the theater, good restaurants, brands for shopping and to St. Mark square. Friendly staff

The hotel is located brilliantly with easy walking access to Piazza San Marco, Rialto Bridge and other attractions. Although it's close to busy tourist areas, it really peaceful and quiet. The staff were brilliant. Friendly and service minded. The hotel feels a bit old and dated though and is in desperate need of some love and care. We had a water leak stain on the wall, which will probably turn mouldy soon. Good size room but the decor could be better. The bedside lamps on the wall were simply very bright bulbs with no lamp shades. So turning them on at night would illuminate the whole room. Why not just put on a couple of cheap lamp shades? That would have made a big difference. There were small plastic bottles for shampoo and shower gel in the bathroom, which isn't very eco friendly. Bathroom was very large though. Overall a pleasant stay but it's a shame the the standard of the hotel isn't as good as the service and the quality of the staff.

Great location easy walk to St Marks square and Rialto Bridge

Great location, great staff

Stayed 2 nights in April with my wife and 12 year old son. Good location. Like everything in Venice, this hotel is very old and needs updating. Our room was located on the second floor with a view to the back of a wall and yard. On arrival, my son's bed was made what looked like pee-stained sheets. I went downstairs to tell them (because the phones didn't work), so they changed the sheets. The room is very old with fabric wall-paper (which is probably a fire hazard), poor lighting, hodgepodge furniture and very low-to-the-ground beds. The bathroom, while updated, had a tiny shower. Overall, very depressing. It felt more like a hostel, or temporary refuge of some sort, than a several-hundreds-dollar-a-night place. Even the amenities were sad: I went downstairs in the morning to get a cup of coffee, got charged 4 Euros to take small cup of coffee to the room. Hotel staff was friendly, but overall , we would not stay there again , if ever in Venice.

The staff was exceptionally helpful. The room itself was very tiny but it was fine for what i needed.

In the heart of Venice, close to St Marco Sq., very nice and beautiful area.

We were right across from the Duomo and within easy walking distance of other major sites we wanted to see. The staff was super helpful. The rooms were clean and very efficient.

The staff and owner of Hotel Fenice were incredibly kind and helpful. The room was decorated with authentic furniture and fixtures, all functional and attractive. Breakfast was excellent, with convenient long hours. Location very central, yet quiet. I’d definitely recommend this hotel!

Small quaint looking older hotel in a semi-convenient location (if anything can be called convenient in Venice). Stayed in a small, single room on the top floor which was very hot and the AC was not working yet. If you open the windows the mosquitoes came in, so not a very comfortable situation. Checked out other rooms, but they were hot too. Refrigerator in the room was only 6 inches deep and full for sale items. Probably better value options out there for the money.

Ok

Enjoy the professional friendly staff.

A great place to stay with a very friendly staff! Perfect for seeing all places in Venice.

a very nice small hotel that is close to everything. the staff were nice and helpful. the only downside is that the rooms can be small.