The stay wasVery good staff very friendly and helpful it was clean and comfortable the only problem I could find was they needed a further lift as there was only one left

Decent room. Unfortunately the windows in my room was broke so very drafty and the heating didn’t work so very cold. All my floor complained it was too cold.

My family have stayed in this hotel for the last 4 years & we always find the staff very friendly & helpful. It is also nice that my JRT can stay too.

Nice staff, very quick check in. Grand old hotel. Rooms dated and basic however nice and warm. We had a smelly drain problem made worse by overuse of air freshener. It was a dry waste trap on the bath, we ran the water and put the plug in and it cleared overnight. The hotel was nice and quiet so got a good nights sleep. Great parking 30 minute walk into the town centre.

Warm, good location and friendly staff. Limited parking and dated decor but nice.

Stayed on a Sunday night overnight to see the illuminations. Paid under forty pounds for room only so did not go expecting the Ritz Glitz or 5 Star experience. Check in quick and very friendly, given room on first floor,which was on first glance ok. Room set up as twin but no issues, kettle in room and variety of tea coffee milk which could be topped up f.o.c at reception,and flat screen tv all good for now. Then the wheels started coming off,for us ,as follows. Beds extremely hard and uncomfortable, pillows full of lumps, pungent smell of damp from bathroom. But we were prepared to accept live with these issues as we didn't want to make a fuss due to the amount we paid. However unknown to us at time of booking the Hotel was hosting a Country and Western event over the weekend the finale of course on Sunday night. We gad had some low music noise in the room on the afternoon,check is is not until three, but dismissed it and went out for the evening returning around nine thirty. Well to say the noise from the Band on stage was deafening is an understatement as the room was rocking and Bass shaking the floor.You really could not hear yourself talk. It turned out we were literally the room the floor above the stage, and might as well have been in the Band with them, I went down to reception and complained but at this time really did not want the hassle of moving rooms etc so they said as a gesture they would give us two complementary Breakfasts which i accepted.

A nice historic hotel, the staff were very friendly and we had a good time there. Only downsides were disabled access as doors and lift quite narrow but all in all worth the visit

Very friendly and helpful on reception. Lovely bathroom, nice size tv. All clean. The bed was uncomfortable for us, we're not used to springs! Other than that, it was a very good stay