The hotel is nothing fancy. You get what you pay for. It was pretty clean and all the staff were nice. The rooms are clean, but they refused to give us more than 2 towels after numerous times of asking for more towels. The pool and waterpark were overall fun for the kids. The pool has some missing/chipped tiles and I cut my finger very badly. The waterpark has an extremely rough floor that hurts your feet. The so called game room, kids club, and miniature golf are a joke. The buffet food was decent, but our kids didn’t like it much. You have to dine in an extremely hot room with no breeze from the outside, no fans, and no AC. It’s pretty miserable in July. The restaurants you have to reserve are slightly better. The bars only give you house margaritas or beer unless you pay the upgrade fee of $25/day per adult for premium alcohol. The worst part was I got a massage at the spa and within hours I had a rash all over my body. Luckily it was on our last day. I had to immediately go to the doctor upon arriving back in the US the next day. I’ve never had this happen at any spa in the US.

Nice staff but property needs renovation

Food was very good. The beds were uncomfortable, and the room and bathroom were outdated.

The bathrooms in the room had mold the refrigerator did not work and it was rusted and moldy. They served the same food almost everyday. Some items that were served for dinner became a breakfast item. No options for small kids with allergies. Basketball court had no rim tennis court had no net. Most staff were very Nice.

The same food is served everyday. There is only one major restaurant and it is a buffet. Tip the bartenders if you want attentive services. The activieties are fun and the staff are nice for the most part. We had an issue with one specific employee, he was very rude and watched us like a hawk.

No AC on property, except room. Staff was rude, not helpful, and would not return driver license. Small private beach, with limited access and not maintained. Photo and descriptions on expedia are deceptive or do not represent reality.

Great service from all the staff, the food and service at the gondola restaurant was very nice, as well as the dinner show. However the pillows and sheets had a very bad smell, the jacuzzi tub and toilet were not working and we weren't able to contact reception on the number indicated. They wouldn't change the towells when cleaning and the WiFi was very bad. Also one of the bars was under maintenance and the one by the pool was very crowded.

Inexpensive all inclusive very friendly staff great drinks. Not close to much within walking distance. Saturday entertainment was fun.

This resort is perfect for a quick trip in Cancun.

Great place for kids. I enjoyed the remoteness away from all the commercial areas. It is very quiet. Staff is very hospitable.

Not really what it says it is online! Rooms don’t come with amenities listed, a lot of rules that you get told after. Food is good and water park is very fun!

The property is ok, only problem is that the glass door on our balcony would not open and so we left it alone because we did not want it to get any damage also would love if there was more décor. However lovely hotel and I would recommend others to try it as well.

People are very nice and welcoming. Sold a room with jacuzzi and it had no running water thennit was filthy and filters were water came out was all rested and stained. They came out to fix it but water pressure was low. Still unsanitary. Seafood was great rest was not. Not imprested with choices. .

The property doesn’t have elevator Hard for me to go to the third floor using the stairs with my knee problem They just give you a key for the room

We had great vocation with my kids at All Ritmo resort and water park . Nice beach, awesome view! Relax and quiet environment! Great hard worker, helpful staffs! Nice pool and water park that for kids and adults to enjoy! Different activities for kids and adults to enjoy during all day and every day difference program! Food good, different restaurants to try! Convenient bus to downtown Cancun! Cant expect than what I paid! Thank you so much for having us. We had fabulous vacation ( plus the weather is really nice)!

The beach was never clean. Plastic drink cups in the pool. Games room was

This property has so much potential to be great. However, the food selection was not great. The buffet was limited, the snacks were repetitive, and you barely could make a special dinner reservation. It’s bad when you go to an all inclusive and have to Uber eats food because it was terrible. The room had a mini fridge but it was the first all inclusive without complementary drinks inside We did enjoy the waterpark for the kids and the pool/beach area was nice.

I will start by saying do your homework. This was our fourth time to Cancun over the years and our worst one by far. The supposedly Front Desk Boss - Elias Valderamma as his signature states on his emails and who was never available for his guests when needed, does not seem to care. We had so many inconveniences during our 3 night stay in February in the Master Suite Garden View that is seemed to never end. From backed up toilet multiple times, shower backing up, room was serviced old towels taken and none left behind, minimum of 2 water bottles daily for family of 5 and we were asked to save bottles and refill at lobby water dispenser which was not working, water park was closed 2 days, miniature golf was deserted, kayaking was closed, last day we woke up to part of room flooded down the hallway into the bath from AC malfunctioning. At check out we let front desk know and his response was unit must have frozen and asked if Manager was available to address the issues we left for him with employees and once again no one. They let me know they would relay the message. Hours later after we left the Country we received an email from Mr Manager saying how sorry he was for the inconveniences we went through and invited us back and would give us an upgrade to make up. I could not believe he wanted us to go back, he should have taken care of us when there. We replied back to his email very civil. Asked for some compensation, he has declined.

Would not go back

Good trip if your first time

The buffets can be more kids friendly. Very little options for kids to eat. Overall for the price its a good place to stay hotel does needs more maintenance improvements..

Buffet need more variety, liquors are the rare cheapest not even economic know brands.

Si not trust the pictures ,for sure the pictures was many years ago When I arrive to the place,I got to the room to relax after the trip and be ready to go around I take a shower and when I go out somebody break the door of the room I try to call from the room phone to from desk they never answer I try to call from my phone to the hotel number no answer so I have to go to the lobby to speak to the manager When I talk to him ,his answer was “don’t worry about that’s normal to happen My family stay on a diferent room when we got to their room the lock of the door was broken to DO NOT WASTE YOUR MONEY THERE the drinks incluided on the “all inclusive was garbage I drink because was the only option never got drunk I just felt full of liquid Never again And on the cheek in the charge eco friendly hidden fee lowering the voice

Hotel is old, rooms are smelly. Rooms are NOT as on the picture and dirty. Food is junk, drinks are water. Stuff is not cooperative. They are asked to pay for the room upgrade - the one they have listed on Expedia and that I already paid for… There was no towels in room, I asked 3 times to bring my towels in room or just give it to me at front desk. We checked out the next day, Expedia tried many times to reach out to them to get our refund and wasn’t able to

The food was good but the hours are so limited, and snacks so poor just hamburgers and hot dogs.

Our stay at all ritmo was wonderful. Very friendly staff and bartenders. The buffet food was slightly different for each meal which we liked, everyone has options. The onsite seafood restaurant was incredible! The only low point for us was the Italian restaurant.. We left our meals and went back to the buffet instead! Extra shout-out to the bartender, Esteban - he makes a killer espresso martini and remembered our drink preferences for the whole stay. Tell him Adam and Kate say muchas gracias!

I am still in shock of my experience. My room was outdated, moldy, and the bathtub had cracks all around it. I could barely use the shower. You can hear the noises next to our rooms all night. The phone in the room did not work. The food was horrendous. I do not eat pork and there were no accommodations in site such as turkey bacon, hash browns. I am very disappointed.

It’s pretty much what I expected for the price, but the grandchildren wanted the water park. If you don’t mind a dated property, and very a repetitive menu. It’s the place for you. But I must say the staff is amazing and very willing to go out of their way to serve you.

We asked for our mini bar to be refilled multiple times and never got refilled.

I liked the food, weach, spa, The place was so quiet. I really like the place

This was the worse resort we have ever stayed! One buffet for the entire resort with the same food everyday. Not once was there any bacon or sausage for breakfast! The bathtub would not drain while showering! It is very run down. If I could give negative stars I would!

Very few options for vegetarian