Was extremely cold, and the light above my room door (outside) was not working. The parking bays certainly need the borders repainting. The staff, however were excellent and extremely helpful.

Hard to identify staff. Bar staff wearing scruffy shell suit and T-shirt. Looked like some people were living there permanently.

Before staying at this hotel I had read about how they had done work to improve it and effectively this was clear in the rooms. They were clean and the bathroom was in a new condition. The staff were extremely efficient and helpful. However there are a couple of areas that could still use improvement. The mattress was thin and thus hard as I was you feel the support underneath. As we're the pillows. So not the best night's sleep. Also, as it is a motel type of hotel, the outside light stays on all night and the curtains do not fully block it out. This woke me up regularly. Maybe lights with movement detection might be a solution...? Overall though it was a satisfactory stay.

Found the hotel to be very satisfactory for an overnight stay when visiting relatives in the area. The room was clean and comfortable with a nice bathroom. As we arrived in darkness we found it difficult to locate the hotel so more signing on the approach roads would be beneficial.

The room wasn’t as what I expected but I’m asking for my refund! But getting no hope

No way to use the bathroom very little room in a wheel chair

On arrival wasn’t informed decorating so reception was closed using a small back room which wasn’t the best. Staff were extremely helpful and room was small but clean and tidy Only problem was breakfast in the morning We paid for a breakfast, the restaurant was closed so had our breakfast in the small reception room were we checked into the night before. No coffee available and the food I can only describe as not fit for human consumption it’s was cold and the bacon looked like it was a week old The morning staff member was more interested in sending messages on his phone Hopefully once open to it full things might improve

needs investment and refurbishment

The room was damp and everytime we had a shower the room got damper. The bed was uncomfortable and when we raised our issues the staff didn't care.

Was pleasantly surprised with the room as the exterior was all a bit shabby and the staircase to get to the upper floor was not very welcoming ( dark, dingy and dirty). The room itself was very clean amd had a great bathroom. Wasn't comfortable with the window opening on to the walkway outside so had that closed all night which made the room quite stuffy. My choice though and there was a fan provided which i didn't notice till the morning

Even w a GPS we had trouble finding this place. Lousy signage. BUT - the staff/ attendant was very very helpful- he went way out of his way to assist us. PROBLEM- dangerous! The tub/ shower had no mat or treads or hand grips and the tub floor was very very slippery. Scary & dangerous especially for anyone w any limitations

It’s like an American Motel. Reception staff were polite but the hotel itself was tired. The carpet in the room was dirty. The whole place could do with being updated. Not worth the price paid.

This hotel is very tired, extremely basic and in very bad condition. The staff are friendly and professional but overall it’s pretty bad

Inside the room was very clean and well presented, however the outside of the hotel is not inviting. Stairs dirty, wet, building looks old.

Great stay at a hotel chain we have not stayed in

Tired & characterless. Like a battered old US motel. Soulless bar & restaurant. Limited menu with some unavailability. Staff quite chirpy though if not polished. £100 for B&B excessive.

Restaurant had virtually nothing left on the menu. Draft beer also out.

Rubbish

Useful location, very good friendly staff, small bar available and choice of food

Room was clean with a working fan Do NOT eat there. The food is just frozen foods warmed up. Never have I been served a supermarket fish fillet and oven chips as a meal. Also the bar is just bottles and a couple of kegs. There’s no way I was risking breakfast Location is terrible. There’s nothing except an Asda within walking distance

Average stay nothing special very basic room

Very dated, old motel style hotel. Not what you would expect from an Ibis. But very quiet and the room was a standard clean Ibis room. No atmosphere in bar or restaurant.

Terrible hotel. Wouldn’t stay there again left after one night

Awful TV didnt work, sealant coming off around the bath (and badly applied) and in the morning there were snail trails across the carpet!!!!

The room was clean and functional. The shower was good and plenty of hot water. They advertise as having soundproofing, this is not true my room was quite noisy.

Staff were f***** rude. Were so defensive they basically called me a liar for the problems i reported to them. They refused to give my money back for the crap room, toilet would NOT flush. And these a holes expect me to pay over £100. Not a chance. I gave them plenty of times to issue a refund but they havent. They are thiefs. I WOULD RECOMMEND NOT TO STAY AT THIS HOTEL EVER

If I’d known I was staying in a chalet I would not of book it did not feel safe there.

Disappointing

This is very possibly the worst hotel I have ever stayed in and bearing in mind we stay in hotels on a regular basis both in the UK and the continent that amounts to alto of hotels. On a positive note, the bed was comfortable and the water hot but there it ends. The staff barely spoke English, did not understand my booking and only had one room booked for me when I had booked 2. I had also booked for another date and they had the wrong date written down, despite my confirmation. We WILL be cancelling that!! The reception area was run down and grubby, the exterior the same. We asked the bar for some ice and was told they had none- what bar doesn't have ice? they weren't even busy!! The whole area was filthy and the rooms were shabby. We were going to eat in the " restaurant" but when we saw it decided that a take away would be more hygienic and a good deal nicer!! The during the night we had no sleep as it appeared that we had actually booked into a brothel. There were ladies of the night everywhere and we were woken in the night by obvious goings on - in the morning the outside area - disturbingly close to the our bedroom door, were used condoms. Disgusting doesn't come close. What a shame this place has gone down hill - this was an hotel that I have used in the past and been satisfied with.

Avoid. I was woken up 4 times by other guests. Door kicking, shouting, music etc. Management weren't interested. Booked for 2 nights left after one. No option to refund. Breakfast was cold.

.

good