Amazing Staff amazing place. Although the property probably would require a bit revamping it’s still amazing. I would recommend and come back.

Loved the view, the sound of the ocean waves on the shore, and proximity to everything! The staff was amazingly nice and friendly. Good food and drink.

Nice stay at Sofitel Miramar Cosy ambiance by the end of year Week known thalasso and outdoor heated pool Some part of hôtel could be renovated though Dining facility lacks of style , same place than for breakfast in the morning

Nice stay at Sotitel Biarritz Cosy hôtel , well located, friendly staff Great view and outdoor heated pool Restaurant a bit expensive but good food, also restaurant facility not very elegant ( same place than breakfast ), better in the past with other restaurant room

Beautiful Location property pretty run down , quality/ price Poor

Staff is excellent and super friendly. Property has considerable deferred maintenance. We did not have AC or hot water late night. Know that AC is turned off during shoulder seasons. Not ideal and really stuffy rooms.

We found the staff to be exceptional at the hotel. We had a wonderful stay there, the location was perfect as a base to see Biarritz and all the surrounding area. We will definitely be back thank you.

I left a brand new coat (wrapped i a hanger) inside my bag inside my car and paid valet parking ($30 a day) only to have my coat taken from either my car or my room. Called manager and she said she would get back to me with an answer and I am now waiting for her call. It is unreal that this happens in a Sofitel Hotel. Very disapointed and very disturbed. I hope the manager comes up with my coat and finds the employee responsible

Reception and car valet staff were very friendly. The rest were not. Spa area is a joke. Pool was dirty. Never managed to catch the shop open - so French! Building is like an old lady and on its own is not the problem. Staff appeared poorly managed. To finish on a positive the bed was amazing.

Staff was exceptional, particularly the concierge who went out of her way to accommodate our needs. Property is a bit tired, could use some cosmetic repairs but otherwise a pleasant place to stay.

The perfect hotel for our stay as it has an indoor pool, and the outdoor pool is heated so despite overcast weather my kids were entertained. The beach was on the doorstep too. Front desk staff were so friendly and welcoming whenever approached. The staff that serviced the room were amazing, from realising which of the coffee pods I used and giving me more of those, to leaving chocolates on the pillow during turn down service, to checking bath robe sizing with us for the children. I really appreciated their contribution to making our stay so comfortable. The swimming pool life guards were also just so helpful and friendly. Room comfort....those beds and pillows, so comfy. Even the baby slept well.

Unbelievable property with a view to die for! We had an ocean view room which was really special. My only critique is that the hotel is a little dated. I understand it is hard to have it look new when it is an older property and I think every attempt was made to have it look fresh and clean which it did. We enjoyed it and the extremely helpful staff! They were just so professional and so friendly.

Beautiful area and great proximity to beach and downtown area

A little off the beaten path, but right on the beach and next to the grand hotel in Biarritz. Beautiful views and large rooms.

Very disappointing, the hotel is in desperate need of entire renovation, tiles are falling off the balcony, hinges of glass balustrades are rusty, paint is peeling. Carpet in the corridors is badly stained. The hotel is certainly showing its age and it does not seem to have been touched up or renovated in many many years. The room and bathroom decor is very dated. The furniture is showing it’s age through scratches, torn and stained fabrics in both rooms and public dining areas.Pool needs a complete revamp. On the upside though the staff are very pleasant and accommodating, service is excellent, however, they seem to be very apologetic about the state of the entire hotel. For the price The Hôtel charges which is between 600 to €700 per night it is absolutely ludicrous to what is being offered in five star hotels in many parts of the world. I would certainly recommend to avoid until the hotel will be thoroughly renovated within the next two years as I was told. Subsequently my wife and I checked out much earlier than we had planned.

Weather made the stay fabulous Hotel on pretty beach yet room a bit tired We were given an upgrade to a handicapped room.. not appreciated

We had a fantastic time in Biarritz and thought our stay at the Sofitel was exceptional. Our room had a beautiful ocean view with luxurious amenities, breakfast was delicious and the staff extremely helpful. The location could not have been better.

The Sofitel Biarritz is a modern hotel with a full service spa and a beautiful pool on the shore. The rooms are spacious and very clean. The breakfast buffet is excellent. All of the staff is exceptionally helpful and friendly. The hotel is conveniently located to all shops and restaurents in town. I will definitely stay there again when in Biarritz.

We went there mostly for the spa area. Outdoor swimming pool fantastic; indoor pool soso. Our classic was very comfortable though not too modern. Very little view of the sea. Bathroom very dated and is the only thing that does not feel 5 stars. Breakfast very good though at 30 euros was a bit much. Parking is obligated and is at 30 euros.

Superb hotel for a complete relaxing break away. The Spa is perfect for rejuvenating a very tired mind and body. Saltwater outdoor pool... heated. Perfect. Gym and SAUNA are good. Small but grand for hotel workout. The indoor saltwater pool is Great. Warm and relaxing with Jacuzzi. Rooms are large. Floor to ceiling windows. We had a view of the hotel courtyard and the sea. The beds are extremely comfy. King size. The espresso machine was a bonus. Well needed every morning! Biarritz is Great. Quirky little town with specialty shops and pinxto bars. Steak restaurants a plenty. Great wine and we even found 1 craft beer pub. Sigh.... happiness.

Superb hotel for a complete relaxing break away. The Spa is perfect for rejuvenating a very tired mind and body. Saltwater outdoor pool... heated. Perfect. Gym and SAUNA are good. Small but grand for hotel workout. The indoor saltwater pool is Great. Warm and relaxing with Jacuzzi. Rooms are large. Floor to ceiling windows. We had a view of the hotel courtyard and the sea. The beds are extremely comfy. King size. The espresso machine was a bonus. Well needed every morning!Biarritz is Great. Quirky little town with specialty shops and pinxto bars. Steak restaurants a plenty. Great wine and we even found 1 craft beer pub. Sigh.... happiness.

Really good service, location, food and drink. What you expect from a top hotel, would revisit for sure

Really good service, location, food and drink. What you expect from a top hotel, would revisit for sure

I chose this hotel, hoping for 5-star luxury on a well-deserved break for me and my girlfriend. We enjoyed our stay but ultimately came away underwhelmed by the experience. To summarise, the 5 star rating felt more like a penalty than a benefit. The main driver for this was the cost of other services. Shortly after arrival, we ordered two half-size beers at pool side - they cost €8 each! A full size beer was €14! You can guess how much the food cost. After the first drink, we did not order a single item of food or drink from the hotel - especially when Biarritz has lots of better value options nearby. We are not budget travellers, but object to being ripped off for the convenience of ordering at the hotel. We also saw some comically astronomical prices for massages etc. While the hotel does tick all the boxes of a 5 star (e.g. indoor/outdoor pools, spa, nice beds etc). The whole decoration, finishing and vibe of the hotel is starting to feel extremely dated. Reminds me of hotels from the 80s and 90s. Compared to other 4/5 star hotels I have stayed recently, it could do with upgrading to modern furniture, styling and products. While the hotel has lots of interior space, the layout is confusing and most of the areas feel sterile and under used. On the plus side, the bed in the room was extremely large and comfortable. The outdoor pool is really nice and the views are great. Free access to the Sauna and Hamamm was good. The location is perfect.

I chose this hotel, hoping for 5-star luxury on a well-deserved break for me and my girlfriend. We enjoyed our stay but ultimately came away underwhelmed by the experience. To summarise, the 5 star rating felt more like a penalty than a benefit. The main driver for this was the cost of other services. Shortly after arrival, we ordered two half-size beers at pool side - they cost €8 each! A full size beer was €14! You can guess how much the food cost. After the first drink, we did not order a single item of food or drink from the hotel - especially when Biarritz has lots of better value options nearby. We are not budget travellers, but object to being ripped off for the convenience of ordering at the hotel. We also saw some comically astronomical prices for massages etc. While the hotel does tick all the boxes of a 5 star (e.g. indoor/outdoor pools, spa, nice beds etc). The whole decoration, finishing and vibe of the hotel is starting to feel extremely dated. Reminds me of hotels from the 80s and 90s. Compared to other 4/5 star hotels I have stayed recently, it could do with upgrading to modern furniture, styling and products. While the hotel has lots of interior space, the layout is confusing and most of the areas feel sterile and under used. On the plus side, the bed in the room was extremely large and comfortable. The outdoor pool is really nice and the views are great. Free access to the Sauna and Hamamm was good. The location is perfect.

we hadnt planned on visiting Biarritz, but are so happy we did! was an added stop on a big group trip from Bordeaux to San Sebastian (to escape our haunted castle accommodations a day early, but thats another story). Sofitel was available last minute. Nice facilities and room, though perhaps starting to show some signs of aging. Didnt use the pool, as it was raining, but it looked nice and would be lovely next to the sea on a sunny day (there is also an indoor pool/spa but didnt get to check it out). Good location, about 15-20 min walk from the town and bars/restaurants. service was good - friendly front staff, and concierge gave excellent restaurant recommendations. we also had an issue with a nonfunctioning AC and the staff, while unable to get it to work or find another room in the middle of the night, did their best and brought a large fan as well.

I loved our stay, with everyone so friendly and attentive. The kids were treated as princesses with their own toiletries and welcome pack (colouring in etc)The hotel is need of renovation (youll read this in my other reviews), but you pay for what you get and the hotel was full (which tells a story in itself).One tip: Lunch pool side portions were enormous - try not to over order!

The hotel sits on the beach which is nice, but if your room is too low, youll have people looking right into your room. The hallways smell musty, beds are not that comfortable and the AC didnt work. Also, the pool is a salt water pool, which might sound nice, but if you know what its like to stay on the coast, youll know that a nice clorinated pool is a lot better and more refreshing. You get out of the pool feeling like you are caked with salt. Id recommend they go to clorinated pool and if guests really want salt water they can just go to the beach. The beach is pretty and very active. I thought this hotel was a 3 star hotel with a nice view.

Most beautiful area in all of France and hotel is located to view these awesome sights. The Spa experiences and food, however, are rediculously priced. Only the very rich can experience it all.

Paid €360 exc breakfast for standard room but decided to upgrade for another €140 Room overlooked the sea and pool and was a good location but small and very tired looking . Bathroom old fashioned and small with basic shower over bath . Restaurant average , but pool bar poor and ridiculously expensive . €24 for a club sandwich without fries and €12 for a small beer ! Stayed in Sofitels before and rate this as worst .

This is not a Sofitel 5 stars. I had severe problems with the air conditioning, and the hotel is not well maintained, specially in the corridors and common areas. I had a terrible noise wakening me up on the second night, and they discounted a 20% in the room rate because of that. That was ok, but overall, really disappointed with this stay.

Not a 5 star hotel. Room looked out on to a wall with only marginal sea view and no natural light. Balcony of no use as always dull. Fitness centre either had no air conditioning or was closed:pool area tightly packed sun beds with decking too hot to walk on: very limited facility in room to charge phones etc Overall wish we had chosen another hotel given what we were paying.