Lighting terrible in my room. Nice size room. Convenient location for convention center. Nice amenities in the hotel for food, coffee, etc.

Food was wonderful. Check in was easy.

I was quite disappointed that this property no longer has a pool. They also did not have a business center. However they were able to print something for me but it would have been easier to be able to do it myself. Not having to run to the front desk every time i needed something.

The staff was extremely helpful and kind. The spa was excellent and the dining was great. 5/5 Would definitely recommend.

Nice central location and walkable to most things. The hotel was clean and the restaurant and bar were great.

Great customer service at the front desk! Would definitely stay again!

I loved the look and feel of the building. The rooms were pristine. The staff was exceptional. The food at The Forge restaurant was delicious. The hostess was so sweet and attentive and the waiters were amazing. The front desk Cedar and Eddie made sure I had a wonderful stay. The Spa was a delight. The front desk coordinator s Shannon and Rose were the best and Mk and Brandi gave me the best experience. Now the only thing I didn’t like is that the hotel no longer has a pool at this time they converted it to a restaurant bar on the roof.

It was a very comfortable stay. We would stay here again.

Amazing stay at this hotel! Service, rooms, food and.drinks were all amazing

Front desk staff was great

👍 all was well. I just need a receipt

From the car park to check in and the roof top bar couldn't have been happier

For the price I thought the hotel needed more upgrades and could be cleaner. Also was very loud, I could hear everyone in all of the other rooms around us. The lobby was beautiful and loved that there is a Starbucks accessible from the lobby. Also the spa and spa staff were amazing!

Very clean

Excellent

Me and husband like it

Clean and practical. Good service. Not far from downtown. Easy parking. Good size comfortable rooms. No laundry service.

Modern, stylish and clean. Staff was very friendly and the room was very nice.

Hotel was nice. Air conditioning struggled inside the rooms. Not just our room but other guests we asked. Air conditioner works great in the hallway but not inside your room. Kind of ridiculous for a 4 star hotel. Was willing to let that slide but unfortunately the parking garage for the hotel has no security and the count was over 50 cars that had been broken into at the time I checked out, including mine. The hotel vacuumed out the cars and taped the windows. I was not offered refunds for the stay, discounts for future stays, meal voucher, etc. They didn’t even refund the parking fee for the garage you get robbed in. On top of that, I didn’t find out about it until 10:45 am when I was attempting to load the vehicle and checkout. They noticed cars were broken into at 7-7:30 am and didn’t call or check with guests that were using the garage. There were still guests at the hotel that had no idea they were broken into because they had not gone out to there vehicle that morning. The whole situation was insane to think about for such a nice hotel. How in the world is there not overnight security. Just at a glance I saw no cameras in the garage either. Maybe at the entrance but it did nothing to deter thieves. I would not recommend this hotel and I will never stay there again.

Great hotel!

Splendid!

This place is amazing! Christina and Jake were so very helpful. Highly recommend!!!

Had a great time! The hotel and staff are amazing!

The hotel and front desk manager Christina were great. TRAVELOCITY WAS NOT GREAT! They did not send my reservation info to the hotel.

Stayed there after staying a night at the Hilton Knoxville, and night and day difference between the 2. The Chattanoogan is way under priced for the caliber of stay that it is, staff was top tier and professional as one can be, room was clean as can be, parking was easy, could walk to many shops and food, and what you couldn’t walk to was no more than a 2-3 minute drive. We exited the parking lot and already booked another weekend there for our next trip up in may. Will recommend this place to every person I possibly can.

Very nice hotel!!!

Beautiful and clean rooms. Loved having Starbucks on premises. Location close to downtown.

Great Hotel

We really liked staying here! With 2 girls there was lots of space in our big room we got a suite and the area around it was great with lots of restaurants around it! Staff was friendly and Starbucks inside the hotel was a huge mom win! They were also super friendly in the Starbucks!

This is our 3rd visit to this hotel. We love a lot about this hotel however this time it really fell short. The glasses were absolutely disgusting. With literal milk stain in the bottom of one glass and lip makers all over the other. I found jewelry in the bedroom floor which leads me to believe it wasn’t vacuumed. After these issues we asked for a late check out and were denied. Just seems like they missed the mark this time.

Front desk not welcoming and not trained to focus on simple check in problem. This set a negative impression on arrival. Bathroom finishes worn looking and toilet didn't function necessitating call for repair. Shower lip not high enough which caused a lot of shower water to leak over the floor. General cleanliness good. For room rate paid and level of Hilton, this property lacked some basic amenities such as charging station/outlet on bedside table for both sides of King bed, not just one. A luggage rack for a second suitcase would have been appreciated so the second guest's bag wouldn't have to be opened on the floor. Cannot really recommend and expected more from Hilton.

Beautiful grounds well maintained close to shopping and restaurants.