Was a nice stay and the room was a great size for the price!

Elevator was out. Hallways are stifling hot. Room was partially dirty (needed to be swept/vacuumed). Appliances old, lackluster kitchen amenities. Over these low priorities for Staybridge. We gave it one more shot for the brand and we won’t be back.

Elevator down the whole time there, no lounge chairs by pool

The room lacked of a proper maintenance: Ceiling damage not fixed, pain stained on the floor kitchen, the closet’s doors broken, safe box pin lock unreliable (have to ask to reset twice in less than 3 days), and poor room daily cleaning services. Other than the mentioned issues, all the rest was average.

Good

To start with, there was someone else living in our room when we checked in at 1 am. The room they finally gave us was as far as possible from the elevator and my husband is has a disability and uses a walker. Each morning before breakfast I had to wipe off the tables we used to because no one else was doing it. The staff was all very nice; I think it is the management that is the trouble because they won't talk about this.

Great breakfast buffet but that was the best thing about the stay. Pool and hot tub looked nice but bc they were outside and it was raining we didnt get to use them. We went out to the zoo and got back around 11pm and us and another car were circling the parking lot over and bc there were no parking spots. There were lots of kids running around and being loud and loud above my room early in the morning. And one kid burned hersellf on coffee at breakfast bc her parents werent paying attention. The sofa bed was not comfy and only big enough for one person. The light from the curtains was at a bad angle bc of the way the bed was situated. Even though the breakfast was good and the check in girl was very nice. I didnt like anything else we had to deal with. Ive stayed different places in grand rapids and liked other hotels better. Prob wont be going to this one again.

Our room was ready early and it was clean!!!

Bathroom needs updates. Rust around the toilet. Carpet stained and in the bedrooms taped down. There was rust in the shower. There were homeless people in the parking lot living in their car.

Room was clean and comfortable.

Was a nice stay. When I originally went to check in the room wasn't ready due to maintenance needing to repair something but it was a short wait. However getting to the room, the dishwasher was going and just dumping soapy water all over the floor. Housekeeping was quick to clean it up however. The room was clean and tidy. Breakfast was delicious.

The continental breakfast was great, the staff I dealt with were friendly and solved the problem I addressed. The floor in the room could have been cleaner, it was not filthy but there was dirt and dust on the floor. Could use some updating in the room, just looked old and kind of tired and felt like it was way overpriced for the quality of the room we got.

Staybridge Suites Grand Rapids: Spacious Suites, Stellar Gym, But One Annoying Hiccup We recently stayed at the Staybridge Suites in Grand Rapids, Michigan with our family of 6 for a debate tournament. While we were primarily out and about for the competition, the hotel provided a comfortable and convenient home base for our busy schedule. Spacious Suites: The two-bedroom suite was fantastic! It offered plenty of space for our family to spread out. We appreciated having two full bathrooms, which helped us get ready quickly in the mornings. Plus, the 1/2 kitchen was perfect for storing snacks and drinks, and came in handy for light meals after long days. The TV was a nice way to unwind in the evenings. Fantastic Gym: A big highlight of our stay was the hotel gym. It was truly the best we've ever seen in a hotel! They had a wide variety of dumbbells, a treadmill, an elliptical, and ample space for floor exercises like jumping jacks. This was a lifesaver for staying active during our busy trip. Good Breakfast & Service: The breakfast was good, with a variety of options to suit different tastes. The service staff were friendly and helpful. Trash Issue: The only real downside to our stay was that housekeeping never came to take out the trash during our entire 4-day stay. This resulted in a rather large and unpleasant trash bag accumulating in the corner of the room. Overall: A great place to stay for a trip!

There was construction crews there, apparently re-doing some of the rooms. But they put us in another part of the building and we didn't have to deal with it for the most part. The people working the front desk were great.

I loved how the rooms was very nice and clean and sarah at the front desk was very nice and polite and had great customer service and overall I loved the stay

Easy check in process, front desk clerk explained breakfast options and check out time

Very clean, organized well, and super comfy.

We absolutely love this hotel! It is beautiful, the breakfast is amazing and the staff is incredibly kind. I want to especially give a shout out to both Sarah and Aram. They were over-the-top kind and helpful! Sarah remembered that my mom was not doing well and even remember to ask me about that. I was so touched! We will definitely be back!

The service and staff was awesome

Property was clean very relaxing environment. No complaints

The gardens and landscaping around this property were absolutely beautiful! So much attention to detail! The staff was very kind and the breakfast was absolutely amazing. There were so many options, including some very healthy protein selections. We highly recommend this hotel and would definitely stay here again! Thank you for making our stay so very enjoyable.

Overall it was clean. Bathroom needed to be swept better, hair on floor. The breakfast bar should offer biscuits and gravy everyday and more options. The social hour is only Monday Tuesday and Wednesday. I think it would be better all week. Didn't understand why it is not.

Stayed in a 2-bedroom suite with 1 king & 1 queen. The queen room was very small, or maybe just crowded because of the desk. The king room was decent size. We used the couch, too, for a child. She didn't like the pull-out mattress--too springy, so just slept on the couch. They did not have a portable crib available, so we had to make our toddler a little bed with just sheets & blankets in the corner on the floor. The breakfast was good. Did not use the pool. Decent stay.

Good area careening customers service

Nice place to stay the night. Outdoor area was clean. Wish the hot tub had been working. There’s no nearby places to get ranch dressing. Rooms an beds were clean.

The room at the hotel was fine but the walls are thin and you can hear people from the rooms around you and above you as they walk around in the room - very annoying. I asked for a receipt at checkout but she refused to give us one because we reserved with a third party company (Expedia) for the room. All the other hotels we stayed at regardless of how we reserved the room, gave us a receipt for our stay. We don't plan on staying at this hotel again.

Staff took pride in their work. Very kind and helpful.

Staff was very helpful and friendly. The manager took the time to visit with us and had some great recommendations. Accommodations were very clean and comfortable. The maintenance workers took such pride in cleaning…they were even cleaning the legs of the patio furniture. Would definitely stay again!

My recent stay at Staybridge Suites in Kentwood, MI was disappointing. Excessive noise from the guest room above constantly disturbed us, as they ran and shook our entire room. Each step caused the metal and glass light fixture in our kitchen to rattle, creating an unpleasant environment. The noise was overwhelming, making it impossible to relax or enjoy our stay. We complained at the front desk at 10pm, but the noise persisted, disrupting our sleep. We considered changing rooms but didn't want to disturb our sleeping three-year-old. As a result, our eight-year-old struggled to fall asleep. The noise problem continued into the early morning, waking our sleep-deprived children. It turned our weekend into a stressful experience. I'm disappointed that Staybridge Suites failed to provide a peaceful environment. I hope management addresses the noise concerns for a better guest experience.

Good service, good food, very nice garden with swimming pool and BBQ equipment.

Very nice reception in the evenings of Mon to Wed with good food. 24 hours free of charge business center, fitness center, and laundry.

Staff was very friendly and accommodating.