The ocean front view from our room on the 15th floor was amazing!!

Not good at all. Lots of incovinience for me and my family members in just one night staying. We had to leave the hotel next day.

Not enough restaurants and the television should not be on Spanish cause you do have other cultures from around the world don’t speak Spanish! The steak house we was told we did not need reservations but ended up we did!! !! The front desk people were terrible with customer services!!! I will not be coming back

Property was clean and quiet,only down fall was hotel didnt accommodate Americans too much tv channels not in English, Entertainment all in Spanish wish they accommodated Americans more and also didnt know we had to pay a local tax im pesos whem we got to hotel definitely wasn't expecting that. But overall had a good time, Would definitely book through Expedia again

The drinks

Had an amazing stay at Riu Cancun, everyone was so friendly and kind. The views from the room was exceptional the dining options were very nice. loved it

Great food

This was my second time at RIU Cancun. We got an ocean view room and the views were amazing. The restaurants were all great, we tried all of them except the Mediterranean one. The service was great as well. Parking is easily accessible and close to the lobby high was super convenient. Overall we had a great experience, the only annoying part was the key to get into the room, we had to go to the lobby once every single day to get a new key as the key wouldn’t work.

This hotel is a great location, you can walk to convenient stores within minutes. The beach is really nice and also the ferry is right next to it to cross to Isla Mujeres. The staff was super nice with the exception of one of the main hotel directors, Paulo. My mom an my daughter went to one of their restaurants for breakfast and my mom asked if she could sit in any table of if they were going to be assigned a table, his response was “ you can sit in any or even on the floor.” I thought that was very disrespectful/rude coming from a “director.” It made my mom feel very uncomfortable as she didn’t expect that service from him. All other employees were exceptional.

We didn’t like how Restaurants have same menu everyday .we didn’t like how salads with bacon served as an appetizer .we don’t eat bacon. Sorry but appetizers menu should have more choices. But we did like the fast service and welcoming staff at riu hotel.

Location is the best!!

Everything was very good ,but some of the waiters were stucking for the tips.like everything is money all the time. Too add on the waiters keep on harassing for tip and even follow and bother you when eating. The bartenders and waiters kept on harassing me and my son for tips. they made my family vacation experience very uncomfortable and full of harassment.

Food was good!

Me and my wife celebrated our honeymoon at this resort. Although I was surprised how uncomfortable the bed was haha. We loved every bit of our stay aside from sleeping arrangements haha.

Exceeded our expectations! The resort was beautiful and spacious, offering a wide variety of dinner options with excellent food. The breakfast buffet had an extensive selection to choose from. The staff was extremely friendly and helpful, making us feel very welcome. We attended two Riu Parties at Riu Caribe. The party starts at Riu Cancun, where you can enjoy music, face painting, and a photo booth while waiting for your shuttle. The only downside we encountered was the lack of airport transportation, even if you are a Riu Class member when booking through a third party.

Good

I paid extra for a suite. The air conditioner did not work. For the first 2 days I had to deal with trying to get it fixed. Finally, after talking with other guests that were also in Suites, I requested to move to the main building. They also reported the air was not working. I had to sign a waiver that i was down grading rooms. This was Definitely not a 5 star facility!!! The rooms were very run down. The shower had mold in the main building. No one offered a refund to the difference in price. I will not be back and will not recommend!!!!

Need more room maintinance

I didn’t like the service

Very dirt and dated. Safe did not work and phone didn’t work.

The property isn’t bad but for what they’re charging, you can stay at a neighboring five star property… Hotel does not have room service and only has limited dining hours and options. Kind of gets tiring eating the same thing every day. The room was hot. The beds were crappy. This is a lower end of the totem pole budget. Stay spend an extra hundred bucks and stay at a five star.

Great costumer service that’s the reason I keep coming back

Not soo great

Love it! Stayed for 5 nights and had a ball. I wish the pool was open at night or bars stay longer. Also a lot of the restaurants did not let us in even though they had plenty of space and time open like the steak house. But I recommend it.

Everything is great, the plane and the hotel. The only thing not good is that the staff is not good at Europcar, the car rental company. I do not encourage anyone to go to them. They will make your trip very bad.

Property was clean and staff were very friendly. The food could be better but overall stay was great.

Food was awful don’t expect to eat

Very nice Hotel with lots of activities and entertainment! Close to Nightlife and Shopping!

Was not very clean

The property is very old, no coffe in the lobby in the mornings, beds and accommodations not comfortable, overall will never stay at Riu

Always have a great time when staying here! Heard they are going adults only soon so maybe the shows will be a little bit more spicier. Wish the pools were open a little later though other than that perfect

overall had a great experience, would recommend!