The food was really bad

We liked that there are more than one pool areas for when it's busy. We didn't like that we asked at the reception to fix our tv twice, and no one came out.

Great hotel very clean, great facilities, good food and variety of food. No mad dash for sunbeds. Loved the entertainment team Alex and Lucas were amazing.

Clean and nice room, the hotel offered good selection of food and drinks and outside of the hotel there was plenty of restaurants to choose from. One downside is that there is only one beach close to the hotel which was quite small

I went to this location for the pools and proximity to the beach. Unfortunately the amount of hoarding of pool chairs was something I've never seen before. Families of 5 -8 reserved chairs with all of their belongings over night even going as far taking pool chairs to their actual hotel rooms and hoarding them on their patios. Out of the 5 days, I was only able to get a chair 2 of the days. I think management should have been more vigilant in maintaining the properties stance on hoarding seats. Took over 4 hours to get extra necessities like toilet paper and towels to my room. I had no idea that i would be showereing and washing dishes with salt water from the tap. When coming back to my room at night i got soaked by the sprinkler syster that was directed at the walking path. Dated, very old room furniture. Zero chairs by the indoor pool which i was going to try since i had no where to go outside. Lastly my room was covered in ants! They were everywhere including the bed. I had to clear out my suitcase several times before leaving the property and still managed to bring a few home. Extremely unhappy to say the very least.

I have no complaints at all regarding the grounds of this hotel or the facilities available. The room was quite small and tired but adequate for a short break away. Swimming pools and grounds were lovely, can’t comment on food etc as we dined out each day after choosing the room only option. Location is fantastic, lovely beach a few minutes walk away and not to much further is the marina and a steady walk into the centre of Cala D’Or. Plenty of nice bars, restaurants and shops near the hotel so the location was fantastic. The only thing that let this stay down was check-in, we arrived in the evening having pre-paid the room in full. I understand there may be a delay in Hotels.com giving this information but I had a full receipt of this available yet was being told I had to re-pay the full balance. After about half an hour wait in reception I was asked to log in to my bank account to show proof of payment and was eventually given the key card. On arrival at the room the key cards didn’t work so had to return to reception again and then on entering the room received a call from reception again questioning payment. The key cards were an issue the entire stay, it appears the battery was going on the lock, it could take over 5 minutes repeatedly putting the key cards in for it to open. These things happen and that didn’t bother me but what did is when we asked for maintenance to look at it after trying to get in for 15 minutes and the rudeness we encountered from him.

I stayed with my family on an all inclusive deal. Unfortunately the variety of food was poor, the quality of food was poor and the service was poor. I had many issues during my stay , notably needing to change rooms due to the toilet breaking- I was made to go to a different block of the hotel rather than to an empty room either side of me. The kettles didn’t work, I had to run an extension lead across the sink due to poor design of plugs- I pointed this danger out to the manager who shrugged his shoulders.... I also had a broken patio door that was connected to the air con- they fixed the door and broke the air con.... I must have been to see the manager everyday in my 10 day stay. The only good point about the hotel is it’s location. I have uploaded a photo of the last meal given to me on the all inclusive package- this was the last time I used the restaurant and I had 5 days remaining.... shocking - again I showed the picture to the manager who again shrugged his shoulders.....

Room had mold and they weren’t accommodating when it was brought to their attention. When asked to cancel they all of a sudden had availability . Rude and careless