Everything went well with a very convenient location and delicious hot breakfast

Everything was more than expected. Really enjoyed our stay.

Expensive parking, very good breakfast and room not so big

Had a great 3 days wpuld highly recomend this property. Although the fruit flies at breakfast are annoying

The experience was OK but still I think they could have done better. First the room, I think the bed should be more comfortable and there was A LOT OF NOISE from a group of teenagers going to a hockey tournament but fortunately the staff tried to help andddd it didn’t work. Next the pool, no one was there and I could tell why. There was NO lifeguard on duty so the pool was very shallow and the chairs were half broken. The worst part was there were NO CHANGING ROOMS so either you had to get dressed OUT IN THE OPEN or you had to go up to your room with your swim gear. But despite all the bad stuff there were computers downstairs so that was good and you had a source if your here for holiday and need to do some homework. I would suggest coming here for a short stay but it’s near to some attractions like Niagara Falls and a mini theme park.

Hotel was as expected for the price. Room was clean and tidy, breakfast was provided and other amenities were available if needed. Staff were friendly and helpful and stay was pleasant.

My husband and my 2 sisters went to Niagara Falls for our little getaway. Booked at comfort hotel thru hotels.com. Our room is in the 6th floor, we got to the room peacefully and had our stuff organized. It was around 7:10 pm when we decided to go down and have supper and maybe a little stroll to the Clifton hill. When we’re inside the elevator, it didn’t move even if we already pressed the G (ground floor) button. We tried to press the “open and close” buttons, still didn’t move. After almost 10 minutes of trying to push buttons we decided to push the bell and help button as the realization sinks in that we might be trapped there for a long time, but every time we speak to from desk she keeps saying “help is on the way” 20 mins later, still no help arrived, the elevator got so hot as there was no oxygen. We were all sweating and it’s getting so hard to breathe. I called from desk again and she also was waiting for the maintenance person to open the elevator. I had to take off my clothes because I was drenched with sweat and this time I am already sitting on the floor. Finally I called 911. The firefighters and paramedics arrived in more or less10 minutes. They tried opening the elevator door for a few minutes before they finally opened it. We were all exhausted but glad that finally we were able to get out of there. I asked the front desk to move us to the ground or 2nd floor as I am not getting into that elevator ever. She was apologetic and gave us a room on the 2nd floor.

An OKAY stay

I have traveled a lot and this was in the top 3 worse stays I have ever had. Parking is $20/ day which was not information given prior to booking. We arrived to a homeless gentleman walking through the hotel trying to to get into rooms then walking right up to our vehicle. From here the walk to our room was not tidy there was garbage along every floor. Our room was very much a DIY job with mold in the windows, paper thin pillows, and a remote that didn't work. We were there for about 15 minutes when the elevator alarm began going off which we could hear from the room. Other guests got stuck in the elevator on our floor so we listened to the alarm along with the firemen struggling to get the guests out. This took probably a good hour and a half. After that chaos we were informed this had happened the night before as well yet the elevator was still offered to guests as though it was safe. To top things off we were on the upper floor so we got our steps in rather than using the clearly unsafe elevator. Overall, absolutely awful experience. I would never recommend this hotel.

Room was clean. However, the room was vlose to the elevators and there was noise - beeps and moving as well as from people waiting. One annoyance was the sink handle which kept falling off. Breakfast was fantastic.

not even close to a 3 star hotel, food sucked, beds were uncomfortable and paying for parking even though you are staying with them is ridiculous

All was Adequate

Hotel was good, clean. Buffet breakfast was excellent. Parking on site

Clean and safe. Close proximity to the event where we are headed to.

Clean and modern looking room but bed mattress lumpy and best compared to water bed. Checkin was quick and front desk staff was friendly. I liked to see fall decor in the lobby. I did not like that I was unable to reach anyone by phone as we were arriving late and I wanted to let the hotel know to expect us late and not give up our room.

We went for our anniversary was very nice place love the complimentary breakfast. Only thing i didnt like was the shower was very small. Also my request from my booking was not met. Other wise will book again in the near future 👍

Easy to get to. Walking distance to all the attractions. Very Friendly and Helpful staff. Decent price. Overall, good place to stay.

Nice hotel clean great breakfast and nice people always willing to help

It was a clean nice hotel. The workers were I Nd and helpful. The breakfast was good but basic.(Egg, bacon, bread, juice, potato) The room we stayed in was very comfortable and clean. The bathroom, which was the most important to me, thankfully, was very clean and had a nice mirror that could light. The heating, WiFi, airconditioning was all great and well functioning.

Rouches in the room

Had a great trip. Weather was fabulous.

It was clean breakfast was good, the rooms were clean bit very plain no color or pictures, no storage even in bathroom one towel bar and no handicap seat . I guess just the very basics!

I had booked the hotel thinking this was a good location to stay, But when we got there the lady in reception said she couldn’t find our booking and also didn’t tell me there are two hotels with the same name and we left without checking in I didn’t like the sneaky attitude and didn’t feel comfortable or safe in the comfort inn I will never stay there and tell all I know too

Room was pretty basic, good for the price not much place to put clothing/items aside from some hangers and 3 drawers with hair in them (not sure who’s hair exactly). Building surely needs to be updated but biggest issue was the extremely small shower which was pictured to be much larger, and that there was no way to angle the head of the shower so water wouldn’t fall outside the shower itself. The curtain prevented it, but overall extremely tight shower in the poorly designed washroom made comfort a bit of an issue, I’m not a large lady and I even found it a bit difficult to maneuver within the shower.

Left elevator on first day was out of order… Never received room service, hence “5 star” on eco-friendliness. Heavy traffic for breakfast “buffet”. Picture of what is on buffet (in the elevator) not similar to what is served. (Hard boiled eggs and sausage vs scrambled eggs and bacon.) Bus loads of people depart at 7-8 am. Parking is $20 in lot. Coffee is strangely served in odd device that might be considered a modem day version of the old metal Folgers freeze dried container. Hotel is a little dated. Bed was decent and bathroom clean.

The property was clean and room wasbig but do not have luggage rack and the hook in the washroom was broken whiich they did not replace.

The.place is clean and breakfast is great

Only 2 elevators and 1 was out of service for most of our stay (2 nights) causing major backups at the elevators. We had to use the stairs most of the time but 6 floors with luggage is not convenient. Dated interior, and unpleasant view. Breakfast was decent but had limited seating, and again, the elevator was an issue as the breakfast is in the basement. Walking distance to attractions was nice.

Great for the price. Plenty of parking. Good breakfast.

The pool area was very dirty. We had to cool down after a hot day and the smell was so toxic, we got out right away. The king room was incredibly small so thank goodness we weren’t in there very much. Location is ok as long as you like to walk! The only plus is they gave us a to-go breakfast as it was early.

Walking distance to Clifton hill. Very nice rooms. Mini fridge did not work in our room

Nice place and breakfast