Loved the two-bedroom condo suite with 2 separate restrooms. One of the restrooms had a toilet that was very wobbly. The breakfast bar was empty when we went and the kitchen staff was talking and playing around in the kitchen. We never got anything fresh brough out, so we ate oatmeal. It was still 1.5 hours from time to close the breakfast bar, so it wasn't last minute on our part.

We have always stayed at the Candlewood/Staybridge Suites family of hotels in the Fayetteville area and LOVE them. This was hands down the most run down and worst one. The staff was not horrible, but the service was not up to par. The lady serving breakfast was unprofessional and ran out of food quickly. She blamed it on broken appliances in the kitchen. Either the washers or dryers were also out of sevice. And this was the first time at this hotel chain that we have been denied a late check out. All these issues wouldnt have been a huge deal, except that it was my wife's birthday trip. VERY disappointed!

Undergoing some upgrades on property maintenance. Otherwise a good solid experience.

Clean and safe, limited restaurants nearby. Kitchens are well equipped.

N/A

We visited Memorial Day Weekend. There was a terrible storm Saturday night. We lost power a couple times through the night. The hotel handled things very well Sunday. Very friendly staff and clean hotel room!

Room was massive with separate bedroom from living room and kitchen. Two tvs. Huge bathroom. Bed was super comfy. The only two drawbacks. Shower needs a little more hot water. Breakfast could have been better. Very little bacon and eggs were burnt. Other that worth it and solid option.

The check in reception could have been better during check in.

Management need to replace the "raggedy" bath towels. I was most disappointed to see that the bath towels were torn at the edges and simply worn. I complained to the front desk person and we received better looking towels....but this should never have happened. Please fix this, Staybridge Suites! This is not becoming of a $140/night hotel!

Friendly fast check in.

Wonderful hotel, friendly and helpful staff.

Our stay there was very comfortable. Spacious. Pretty . Everything we needed was there. Breakfast the next morning was delicious.

Good stay for what we needed.

Great check-in. Staff polite.

Friendly staff

The room and hotel itself was fine. The staff was ok, but aside from my charge through hotel.com I was charged 4 more times from the hotel. I know 1 of the charges were for incidentals, but the other 3 were for 2 nights stay. I only stayed 1 night. The guy at the front desk refunded the one he messed up. Then I got up the next morning to another charge. The girl at the desk said she couldn’t fix it. I’m extremely aggravated that almost $400 of my travel money is tied up because if their mess up and no one was willing to fix it.

For the price I expected a bit more.Reserved online for a handicap assessable room but told at check in not available. They did however provide a shower stool for my Mother. As far as the room goes there are numerous negatives. The kitchenette and sitting area were spacious enough but the bedroom with two double beds was cramped. There is only a foot between the end of one bed to access the bathroom. Other negatives are very little vanity space, no drawers in the bedroom to store clothing, no luggage rack to even put a suitcase on but a small dresser in the kitchen! There is no vent in bathroom for exhaust. Concerning cleanliness there was a dirty washcloth in the shower so that couldn't have been cleaned well and there was dust on surfaces in the bedroom. One of the bedroom door handles was missing. The beds were comfortable but too high. I am 5'5" and I had to climb up into the bed. The pillows however were wonderful and included firm and soft choices. Other notables are there was no ice machine anywhere that I could find and no one was ever at the front desk to even ask. There is a nice patio at the back of the hotel but it is next to the interstate and makes it difficult to even have a conversation due to the noise, which I would add I could hear from my room also. One final note, the sprinklers in the front are not positioned correctly as they spray the sidewalk and the cars parked in the handicap section. Far too many negatives to consider staying here again.

Safe and easy access to the interstate. On the other hand, however, my room faced the interstate and i heard the road noise well into the night. But this place was impeccably clean and had a great staff.

Excellent stay! Spacious rooms, with a comfortable sitting area. It was nice to have a full sized fridge. The beds were very comfortable. It was clean.

Spacious 2 room suite, with a nice gathering area and full kitchen. We made use of all of the space. The hotel staff were friendly and helpful. I woild recommend this establishment to family and friends

This is the hotel we keep coming back. The hotel has friendly staff , always is clean and the breakfast is so good

I have stayed in a lot of Staybridge Suites but this is the first to disappoint . Rooms are lovely and can’t fault . However I was looking forward to the breakfast On this occasion the juice machines were not working , no milk for the cereal , no oats which are my favourite . Poor show all round and to top it off there were workmen drilling some of the worktops . I would have thought they would have waited until guests had finished . A nice touch is when a lot of the staff congregate at the front door smoking So disappointing that standards have slipped

As described very quiet and comfortable stay. Staff was very polite had everything ready for us when we arrived.

While they are still in the middle of renovations and things like cabinet doors for the kitchenette are missing, everything is new and is lovely already. The hotel is very quiet and comfortable.

This hotel was re-modeling while we were there! Dust, no/little desk service. Breakfast was next door, not at the hotel. The second night, there was a fake fire alarm. We expect more of the Staybridge, and more of this app. Really upset, this was a trip with my friends and it wasn’t anywhere near ‘standard,’ let alone real nice.

I didn't like the fact that the door lock had to be fixed twice and I had to get it rekeyed. I didn't like the fact they charged me $25.00 ahead for items that I didn't use and they were supposed to reimburse me two days after my stay and I have not gotten credited for it yet. Construction workers set the fire alarm off numerous times and it was extremely loud and no one bothered to tell us what was going on until you called the front desk.

Beware - booked a reservation here many months ago and on my way driving to check in - received a phone call that they were overbooked and moved me to another hotel. I had a 2 bedroom suite and they booked me in a queen studio at the other hotel so had to get 2 non-connecting rooms for my families trip. No consideration, no assistance , no nothing from Staybridge. And the hotel they sent me to was not that nice. . I have left a voicemail with the manager and have not received a call back yet. This is unacceptable!

wide open parking lot, very well lit vehicles felt more secure.

Spacious room and good breakfast. The hotel is under a remodel with lots of construction (at all hours of the night). The room we stayed in had plumbing that was leaking and black mold.

Bathroom was moldy. Room was on the outside wall next to the air units. Couldn’t sleep as they were on and off all night. Front desk wouldn’t help. Just said sorry. There were plenty of rooms available but they wouldn’t switch me. Staff member wasn’t around both times I came to the front desk. Saw him playing on his phone most of the time. Horrible part of my Christmas weekend.

Laundry facility

This is a great hotel. The suites are nicely laid out and comfortable, and the price is very affordable. It's so nice to have a full kitchen to be able to prepare meals, although breakfast is included. The staff were extremely helpful and friendly. When I discovered that an area of the carpet in the bedroom was wet and moldy, they immediately moved me to another room, no questions asked. I would definitely stay here again.