hotel has seen better days. food is adapted to british customers.

We have been before and it an excellent hotel , clean , good selection of food , will definitely be going again

We have been before and it an excellent hotel , clean , good selection of food , will definitely be going again

Hotel is a very nice hotel with good facilities suitable for a family holiday. Only downside is the food. Breakfast is great however, lunch and dinner a little difficult to put together a decent meal. Ate out second half of the week in the evenings. As it’s an all inclusive resort would stay again only if a good price was available but would go self catering and eat out next time.

My husband and I stayed at Los Zocos on our Easter holiday with our two daughters. We really liked the hotel and its facilities. The kids club had a great programme and the pool area was very child friendly. We will visit again for sure!

Great place for families

fab staff

My stay was absolutely fabulous. (Too short) The resort was very clean and well maintained and all the staff were helpful. The only problem was that I had a mobility scooter and found it very difficult to gain access through the entrance to the to the apartments, and there was no socket in hallway to charge the scooter overnight.

Was a bit concerned beforehand about the food, given some of the reviews on here. But we had nothing to be worried about. The buffet food is not restaurant quality, but it was always fresh, hot and tasty. The free a la carte dinner at the Italian restaurant on site was a lovely surprise (seemed like you get one night free per all inclusive stay) and the food there was really excellent there. The hotel itself is bright, spacious, clean and modern. The apartment was well equipped and I would not hesitate to go self catering another time. The staff are, as many others have pointed out, extremely helpful and attentive. The pools were all very clean and yes, a little chilly to start with, but why anyone expects them to be heated in such a warm place is beyond me! Suck it up for 2 minutes when you first get in and it's fine! :) My partner used the break as a triathlon training base so the lane swimming (20m lanes) was great, and the staff had no qualms about him keeping his bike in the apartment. The hotel location is great. €25/ 20 minute taxi transfer from the airport. Decent beach close by. Lots of bars and restaurants nearby (5-10 min walk). There is a 'Pluscar' car rental desk at the hotel offering hatchbacks for €30 per day. This was very straightforward - only needed to be booked the day before with passport and drivers license. No hefty deposits or excess insurance. All in all an excellent stay, esp for the money. Would not hesitate to recommend or return!

Well-managed hotel. Rooms and communal areas clean and tidy. Staff all friendly and helpful. Two-bedroom ground floor apartment with balcony was spacious and modern. Kitchen area well equipped with fridge. Shower (over bath) in need of upgrading. Powerful wall mounted hairdryer in bathroom. Towels are provided free of charge (changed regularly). No pool towels. Food is standard all-inclusive – nothing exceptional and even the fussiest of eaters should be able to find something to eat. Two main restaurants but they serve the same food. Can get busy and warm at times. There are no outside seating areas off the main restaurants (only off the pool side bar / snack bar). Everything is self-service incl. drinks and cutlery –can be hard work with children as you are constantly up and down. Choice of a quiet pool area and a livelier pool area, mainly occupied by families, music and activities all day. Inflatables allowed and there is a variety of pool depths. The pools are also lifeguarded. Animation team were brilliant – both fun and energetic. Evening entertainment was varied. Kids mini disco starts at 8.30pm which is great for those parents who don’t want to eat ridiculously early. Kids Club –some activities only available to Thomson clients. Crazy golf, outdoor play area, football and tennis courts all free to use. In-room safes are chargeable. Overall good value hotel and would recommend.

Well-managed hotel. Rooms and communal areas clean and tidy. Staff all friendly and helpful.Two-bedroom ground floor apartment with balcony was spacious and modern. Kitchen area well equipped with fridge. Shower (over bath) in need of upgrading. Powerful wall mounted hairdryer in bathroom. Towels are provided free of charge (changed regularly). No pool towels.Food is standard all-inclusive – nothing exceptional and even the fussiest of eaters should be able to find something to eat. Two main restaurants but they serve the same food. Can get busy and warm at times. There are no outside seating areas off the main restaurants (only off the pool side bar / snack bar). Everything is self-service incl. drinks and cutlery –can be hard work with children as you are constantly up and down.Choice of a quiet pool area and a livelier pool area, mainly occupied by families, music and activities all day. Inflatables allowed and there is a variety of pool depths. The pools are also lifeguarded.Animation team were brilliant – both fun and energetic. Evening entertainment was varied. Kids mini disco starts at 8.30pm which is great for those parents who don’t want to eat ridiculously early.Kids Club –some activities only available to Thomson clients. Crazy golf, outdoor play area, football and tennis courts all free to use.In-room safes are chargeable.Overall good value hotel and would recommend.

Lovely friendly, safe complex. On site dining facilities fantastic.Bathroom in our apartment in need of an upgrade but the rest of the facilities were top class.

Lovely friendly, safe complex. On site dining facilities fantastic. Bathroom in our apartment in need of an upgrade but the rest of the facilities were top class.

Very family orientated even down to counter in restaurant for child access to self serve food and plenty of high chairs for babies. Always something available to eat even if not highest quality (sometimes bit tasteless)

Ok.

lovely town. beaches nearby. good entertainment. weather great. the real only problem we had was that the food in hotel was always cold. good choices but cold

My hubby and I and our 2 sons (10 & 12) had a lovely relaxing 8 night stay at Los Zocos. The staff were really friendly and helpful, and a slight problem with our booking was resolved promptly and efficiently (we had booked a 2 bed apartment but there wasn't one available for the first two nights; we were compensated with free wi fi, free access to the safe and free Disney channel for the kids). This did not spoil our stay in any way, the quiet pool area was the nicest by far (away from the noise and bustle of activities, music and entertainment of the other pool area). Short walk to a couple of sandy beaches. Food very varied and plentiful.

We would have given the hotel top marks, if it was not for the loud pop music by the pool, from which you could not escape, even in apartment you could hear it. Also one should be warned that there would be many young children, which screamed a lot. The staff were friendly and very helpful, apartment very nice and well equipped.

We would have given the hotel top marks, if it was not for the loud pop music by the pool, from which you could not escape, even in apartment you could hear it. Also one should be warned that there would be many young children, which screamed a lot.The staff were friendly and very helpful, apartment very nice and well equipped.

Staff very helpfull, knowladgable & English Spanish German no problem. Resort & rooms constanmtley being cleaned.Note the resort is closed 2016 Feb to April for refurb, which probabley means air con. We tend to holiday in the Winter so even 25-28oC & 18-20oC at night dont need A/C. Summer might. Great location & excellent bars & resturants.I have not stayed all inclusive, but fellow travelers praised the food & drink.I recomend the Los Zocos to couples or families as the site accomodates for both.Thank youEdmund Goode stayed Nov 16 / 22nd 2016 I will be back

Staff very helpfull, knowladgable & English Spanish German no problem. Resort & rooms constanmtley being cleaned. Note the resort is closed 2016 Feb to April for refurb, which probabley means air con. We tend to holiday in the Winter so even 25-28oC & 18-20oC at night dont need A/C. Summer might. Great location & excellent bars & resturants. I have not stayed all inclusive, but fellow travelers praised the food & drink. I recomend the Los Zocos to couples or families as the site accomodates for both. Thank you Edmund Goode stayed Nov 16 / 22nd 2016 I will be back

An overall great holiday from flights, transfers to hotel booking. Reception staff helpful and friendly. Room was good, fan only in room which was on all night. Had breakfast only option as plenty of excellent restaurant nearby, Free Wi fi area was good but signal not too strong. We tried local bus to Sunday market and that was good, arrived and left on time. The hotel advised and semi booked our trip to Volcanoes and that went well. Lots of small shops within walking distance, We did not realise we needed our own pool towels so bought cheap 5 Euro ones each from one of many nearby shops. The location is right near a good beach, Need to pay to use safe and tv and wi fi in rooms which we did not use. As local supermarket is right next door to hotel just made our own lunch each day as enough self catering items in unit. Had a great time and will be back again soon. Can recommend due to closeness of beach and shops, restaurants etc. Staff willing to help with anything you need as well.

nice hotel, great staff very helpful ................................................................................................................................................................

Have to say Great for kids lots of things to do . Staff friendly room good. Free wifi in all areas would be ideal . Great location close to beach . 2 pools Would stay again even though we dont have kids

The hotel was good value.We went purely self catering,so can't comment on the restaurant.The room was clean and comfortable,although it could have done with a few more cooking utensils.In some ways the room was a little tired but nothing to really worry about.The whole complex is kept well maintained.We had a lovely balcony overlooking the quieter side.On the other side there was music playing which might have been annoying if the balcony faced that way. The hotel is very convenient for the beach,town and buses.It's good to have the option to take a bus into Arrecife,Puerte del Carmen and other places .There's a supermarket next door and opposite,and if you are self catering you might need to visit the large Spar shop to buy fresh meat. The reception staff were very helpful and dealt immediately with any problems.You had to pay 17.5 Euros for TV ,which we didn't bother with and 20 euros for Wi Fi connection.The internet connection was not brilliant at times.

Been to Los zocos a number of times for a week mainly in November but thought we would give it a try in January , as always rooms clean , plenty of space and good value for money , we stayed on room 2307 same as last year so we new the location of the room on the complex which got the sun from about 11.00 am til 6.30pm just perfect

We had a nice apartment although it was North facing so didn't get any winter sun. It was a pity because the complex wasn't busy and I am sure we could have been given a better aspect apartment. On arrival they asked for confirmation of booking (a piece of paper), I had the cracking Expedia Ap on my IPhone so hadn't thought there was a need to have a paper copy. As it happened there probably wasn't , previous forms were piled in a 12 inch high tower, so it must have been for meaningless bureaucratic reasons. Notwithstanding that the staff were fine. The Expedia transfers were superb, waiting at the airport and then arriving 5 minutes early for the take back. We didn't eat at Zocos, no need, the local Chinese restaurant, over the road, was fabulous and all our meals in town were great value and good quality.

1 week self catering-2 adults. Nice hotel.Juan Carlos at reception very helpful. We had an item missing(shelf for the oven) and a broken corkscrew,so these things are not checked before you arrive.However,both were put right within 15 minutes-Good service.

Hotel located in easy reach of beach, bars, shops & restaurants- clean hotel, basic facilities could do with some upgrading such as new towels, pillows, bedding etc - although what is provided is clean. Plenty pools, space at pools & loads of beds available during our stay, although as we were leaving on 18 October, influx of children arriving could change atmosphere of being chill out hotel to one like a playground

Well the overall trip was lovely, it was me and a friend getting away from the hustle and bustle of everyday life. The rooms were clean and tidy. The hotel was much better than expected and the staff was really friendly and extremely helpful even asking the same question several times. I would like to give recognition to Juan Carols behind the front desk who spent most of Tuesday Morning calling the airport to help us get our delayed luggage.

nice hotel.

I was impressed with the standard of the apartments and they were fully equipped for self catering. Unfortunately the beds were uncomfortable. The restaurant had a great breakfast buffet and was available from 7.30am till 11.00am.