Great customer service & clean location

It was clean and staff were friendly.

At the time of check-in, at 3:00 pm, there was no one at the desk, and we had to wait 30 minutes for someone to check us in.

The facility was booked for a soccer tournament. My daughter used the restroom and the toilet would not flush. I called the front desk and maintenance came to fix the issue. He turned on the water valve behind the toilet. As the evening proceeded I noticed a leak on the restroom from the water valve. I notified the front desk and they let me know maintenance would be in to fix the issues in morning or we could move in the middle of the night. My children were asleep so it was not possible. Once the mains man arrived he stated he fixed the issue however he did not. We went about our day at the soccer field and returned to another puddle of water. Hotels.com refunded our stay but I had to pay for the night we stayed. They were unable to switch our rooms due to being booked at capacity. In addition, the room smelled like mold not sure if it was due to the AC or carpet. The room appeared clean and updated. The door from the pool to the first floor is not secure and there are several homeless people roaming the area.

Everything was great about the property and its employees. Just the people across from our room was a bit noisy and their dog was barking a lot.

Walkable area to dining options. Great breakfast, clean facilities, and easy parking!

Construction zone outside window

Best hotel in Norco

The staff were all very friendly! Hotels.com says checkout is at noon but it’s really at 11am. We checked out 15 minutes after 11 and double checked on the checkout time and the lady told me it was at 11. She was super nice when I told her what we saw here and she didn’t charge us anything extra! I’ll definitely return to this hotel for Amy future visits.

Checked in and was told they did not have room I had reserved (Queen beds). The only option was to stay in a room with king bed. Disappointed in Hampton Inn for failing to honor our reservation.

Great location for me, clean, welcoming.

I would never come back

Sucked

It was great minus the person walking back and forth in the halls or room all hours Great beds nice and clean

I asked for a third floor because I have sleeping problems, but they didn't allow it, causing me to be unable to sleep in the middle of the night and leave the hotel. ​

We had a great stay

Everyone was friendly and all had smiles

Comfortable, staff was very friendly, easy checking and breakfast was perfect.

Lots of loud kids running an d screaming on our floor.

Should offer more at breakfast; pastries, yogurt...

First, when we got there no one explained to us that now you are required to let staff know in the morning if you would like your room cleaned. So my room didn’t get cleaned the first day. Then the next day we had the fire alarm go off at 11pm, no one went in to check or anything we evacuated ourselves. The experience unfortunately wasn’t very great, but the hotel looks great and it’s clean overall.

We stayed 2 nights and we had a nice stay. The boys enjoyed the warm pool. Rooms are spacious and clean, beds were comfortable. I loved that it is pet friendly and they have a potty section for the furr babies. We will definitely be staying here again.

The hotel was fine, but the breakfast was the downside. Selection was poor with no yogurt, hard boiled eggs or half &half.

I enjoyed there free breakfast. Lots of good choices and the rooms were decent.

Easy check in - amazing staff - clean rooms - comfortable beds - updated decor - one of the best stays I’ve had at a hotel - I will stay again

Excellent location

The caulking around the tub enclosure was messy. The shower head did not operate properly and part of it came off. The tile was not grouted completely and small ants came out of the wall in the bathroom on the floor on our third day. The air conditioner fan did not operate properly as it kept cycling off. We only had one wash cloth for two people and had to request more. Staff offered us a different room on the third day, but we didn't want to pack up everything and move. The room key would not open the fitness center and neither would the 4 master keys. Maintenance had to instruct staff how to open it on the next day. The oranges were bruised and not fresh and there was a completely moldy one in the middle of the bunch. How is this not seen and removed?

We had a nice stay.

The hotel was amazing very clean very well maintained. The front desk staff was amazing. The last Hotel I stayed at was horrible this hotel was amazing. I highly recommend this hotel in the staff there should definitely be recognized for how friendly and welcoming they are.

1st the parking spaces were all made for compact cars. I am handicapped and there were only 4 spaces that were all taken. There are run down homes right next to the property. We had a room with an adjoining room (we didn't one) and we could hear everything said in the next room.. We were trying to get sleep, but were unable to.

Clean and comfortable! Great place to stay on road trip!

The only interactions with staff that we had were at the front desk upon check-in, where the clerk didn’t look at me, even once. When I arrived, the phone was ringing, and no one was there. He walked out and picked up the phone to answer without acknowledging or even looking at me. Once off the phone, he said “license and payment” I held out to him. He never took them, so I sent them on the counter. He entered in the information and set my keys on the counter mumbling instructions for where to find the elevator. Not once did he greet me, wish me a good stay, thank me for my patronage or even look me in the eye.