This hotel was charming and beautiful. It was in a great location. Walkable to many sites. This hotel was maintained and very clean. Our room was a spacious room with a living area and a bedroom. There was a malfunction lock on our bathroom door that caused me to get locked in the bathroom for nearly an hour. My husband had already fallen asleep when I took a shower and could not unlock the door. I locked it to try to keep it from opening. My husband did wake up after I knocked loud enough and he went to get assistance from the hotel. A staff member had to use a screwdriver to turn the lock mechanism from the hallway side, which unlocked the bathroom door. That 3rd floor bathroom door lock should be replaced. I had my phone charging in another room, it was a very cold night, a fire hazard, and no way to get help if I was alone. There was the police gathered in front of the hotel plaza downstairs that I could see from the bathroom window that I was considering to yell for help if I could not get out.

We had a wonderful experience staying at this hotel in the center of Florence. The staff is very courteous and they go out of their way to meet your needs. We did a lot of walking and we appreciated the large size of our suite and the views from multiple room windows. The hotel is very close to major attractions and you can even walk to and from the train station as we did, although towing your luggage on cobblestones (as one does in Italy) does lose its luster after awhile. We found this hotel and Florence to be very romantic, would stay here again.

Amazing hotel and even better staff!! Can’t say enough how impressed we were with all the staff and their knowledge and help . Definitely the best stay in Florence.

Hotel is in a great location, within walking distance of just about everything.Plenty of great restaurants, people are friendly and helpful.

We had an amazing experience at this hotel. Well located, great service, very nice rooms. We highly recommend (and we are seasoned, global travelers) and will return on our next visit to Florence!

We stayed on the top floor and the room was spectacular! From the comfortable bed to the astonishing view from our upper patio to the wonderful service (especially Santiago) the hotel was perfect. It is also ideally located to walk anywhere in old Florence within 15 minutes and restaurants everywhere.

Excellent hotel in very convenient location. We enjoyed our stay and the staff was amazing

The staff were exceptional. This hotel is really conveniently located. The front desk was excellent and they arranged very nice restaurants for us which we would never have found on our own. Their happy hour is a great idea and I enjoyed participating.