This hotel is charming. The rooms are spacious and airy and the staff are friendly and helpful. The location is perfect for exploring Georgetown. I would recommend it for a relaxed holiday.

There was absolutely nothing what we did not like! We loved the history of the place, it was unique and the staff Ben, Sandra and Bell were wonderful. Always there with a smile and little ideas what to do next. The room was huge and super clean. So many details every where and so quiet. Outside is the hustle and bustle which is super great and inside is peace and quietness! We would come back any time.

Excellent service in this unique and historical hotel. Sandra and staff made my stay very enjoyable.

Amazing experience living in this historical renovation Hotel. The staffs are firendly, location is good.

It has the ambience that reflects the right culture of the place.

Had a wonderful stay. Staff was awesome! Great customer svc with a personal touch provided. Bfast was also great. My son didn't want to leave as he was truly enjoying his stay. A great hotel with a very vintage feel. Special compliments to Sandra,Tom, Zal & Dell - they made our stay felt more special. Thank you!

We liked this place-- and George Town--very much. Sandra's attention to service-- making us feel welcome, well-fed, and helping us to discover the layout and sights of Penang-- was exceptional. Her restaurant suggestions were very good. She was also very kind to my 7-year old granddaughter. The hotel and our room were very clean. The location is very good for exploration of George Town. Minor suggestions for improvement include: -Make sure rooms have more toilet paper -Soap is refilled in bathroom -Clarify clean towel replacement policy.

We had an amazing time at the East Indies Mansion. The location was great and the staff were excellent. Sandra went out of her way to make our stay as comfortable as possible and prepared Tosai for our breakfast. All in all an excellent stay.

Friendly and hospitable staff with personalised service. A good stay to experience how an old Peranakan house is like. Location was pretty good too. Only issue we had was with the water heater, but it was resolved quite quickly upon bringing it up to the staff.

Great location and wonderful staff. The breakfast options were very good

Friendly staff, comfortable environment, clean room Everything is so perfect

The hotel was very special with its history and how they refurbished. Lots of green and cosy atmosphere.

In addition to convenient location and beautiful traditional architecture, the staff of the hotel was very friendly, kind and helpful. Particularly, Tom gave us all the best of help when we suffered from some trouble. We had a great experience at the hotel thanks to the wonderful staff, despite an embarassed trouble losting an important item in Penang.

Ou stay was AMAZING & service provided was exceptionally great! The staff were friendly, prompt & knowledgeable. A huge shoutout to Nick & Sandra!They were people that we interacted with the most. Nick can always be seen smiling & he makes you feel right at home!Sandra goes above & beyond to make your stay like no other. She is sharp to turn any remark to an opportunity for customer delight. She also gave us a lot of recommendations on places to visit. The whole masnsion is wonderfully furnished & restored with a historical taste. We are very pleased with our room. It is beautiful. We would also like to affirm every wonderful review on East Indies Mansion we have read before our trip. IT IS TRUE. We will definitely return & will be glad to refer everyone we know to stay here.

All the staff at Hotel is excellent. Sandra, Nick, Tom and other guys. From check in to check out can't fault anything. What make the stay memorising is the staffs. Have been stayed many hotel over the years but this one stand out. Having no TV even makes things interesting as we spend more quality time as family.

An oasis of serenity in the bustle of central Georgetown, you won't find a better place to stay. Smashing location - right in Little India with food and market stalls on the streets, central to the Old Town with street-art everywhere and a few minutes walk to the main bus station. The hotel is a scrupulously clean immaculately restored old mansion with spacious rooms and all the amenities. The staff are wonderfully friendly and attentive. You won't be sorry you chose to stay at East Indies Mansion but you will, like us, be sorry to leave.

First stayed here in 2017 and enjoyed it so much I came back a second time. The East Indies Mansion is well-located, just a stone's throw from Little India and all the other heritage sites in Georgetown, and it's a comfortable hotel with a delightful ambiance. Always happy to come back.

2 storey, with 3 beds (took cinnamon room), and the place was really nice. There are shared kitchen, living area and stuffs. Close to little india, padang kota lama, and the jetties.

Very unique property and we felt lucky that we could stay here. Beds are comfy, room is big, great location.

good location but no parking for customer

The downstairs room we were in was subject to noise from the room above due to wooden floors and probably no insulation. Management was informed and they requested the upstairs guests refrain from walking about heavily. This helped partially alleviate the problem.

Loved our nearly a month stay in this beautiful and unusual hotel. Interesting history and deco. very , very nicely done. Great location and lovely, helpful staff too! Just missed a TV, Understand why not in the rooms, but even one at the restaurant area will be good..

We stayed for four nights and it was a pleasure to return to this quiet cool oasis after treking around all day. The staff went out of their way to make us welcome and were excellent in all regards. Its also great value for value.

The location was great, I could walk from Komtar to the inn easily. On the second day, I discovered that the bus terminal is nearby so I didn't have to find the bus stops around town - which are not marked - nor was there any trouble going to and fro Komtar and the airport. There is good Indian food nearby, and a slightly more upscale cafe just down the road if you miss those sort of things.

excellent customer service. comfy environment. great location.

This would be the best place I have experienced true hospitality. The room and beds were amazing, the service impeccable and the food just topped it off as a great start to Malaysia. With 3 children they made it so welcoming for all. Sarah and her staff were always very keen to help.

Great place to stay. Peaceful sanctuary in the hum of Georgetown. No TV. :)

WE enjoyed 52% discount to be in the Deluxe room: lovely, lot of charme! Spacious, with Fantastic bathroom, private living room. Etc. Breakfast was ok. Quiet place That WE definately recommend !!