From my very first contact with the Town House I was impressed by the friendliness of the staff. Nothing was too much trouble. The room itself was beautifully furnished -if a little dark and I would have welcomed a reading light as the 'interior design lamps' gave little light Would certainly go again the next time I visit Durham

Very central, lovely room with patio door onto a small terrace and nice views. The only negative was the overwhelming scent of air- freshener. We only stayed one night and didn’t have breakfast (not included) so can’t comment on food or service. Would have been good to have a coffee maker as indicated in the information.

Brilliant hotel with great service

Lovely stay and the staff were very helpful and friendly making our stay more enjoyable. Especially Wendy who went out of her way to look after us :)

Wow, what a nice hotel. Room was great, and staff very friendly

The room and staff were wonderful! We will be back and will recommend to our friends!

Great staff couldn’t do enough for you, thanks so much

Quirky deco, nice spacious room, friendly helpful staff. Really enjoyed our stay here.

Quirky, friendly small hotel handily placed for access to Durham city, without parking problems - street parking available across the road. We were lucky to be upgraded to the Penthouse, an amazing room. Huge comfortable bed, fantastic bathroom. Breakfast was delicious too. Thank you for the welcome and service during our overnight stay.

Fantastic hotel in a great location. A special thanks to Wendy for the warm welcome and incredible service.

Fabulous welcome. Nothing was too much trouble. Rooms quirky and comfortable. Great coffee from the bar.

Lovely property with a warm welcome , this place was a real gem . So close to everything , staff super friendly and rooms were so beautifully decorated and very comfortable

Brilliant service from the moment we checked in, very clean. Staff were so friendly and went out of their way to help. Room was spotless. Breakfast was lovely. Our room was the Azzurri

Aside from a leaking tap, the room was perfect for our needs. Very much "Bijou" but no complaints. It is what it purports to be.

Brilliant hospitality and friendly faces

Quirky room, we stayed in Midas. Wallpaper peeling in places and just looks like it could do with a freshen up, but still clean. Door handle broke when we tried to leave the room in the morning, room telephone wasn’t working so had to use our mobile to call reception, and the man was prompt in coming up to free us!

Gorgeous room, lovely decor, wonderful deep bath and helpful folk on reception. Minutes away from all the fun stuff. Some noise from the road outside but minimal. Room is beautiful but has some signs of wear round the edges but who cares, it was comfy and gorgeous.

The room was amazing, really romantic for our first wedding anniversary, and the decor throughout was great. My only gripe was there wasn't a lot of horizontal space and my wife had to sit on the floor to do her hair and makeup as that was the only spot near a plug socket and in front of a mirror however we would both definitely stay again

Great stay in this unique hotel. We stayed in the Midas room and loved the decor and layout of the room. Clean room and good service by the staff.

Very friendly staff and super convenient for durham town centre.

Very friendly staff made our stay very enjoyable.

We got the last room , it was convenient for our night out , nice and clean ☺️

Very stylish decor and in a great location. Ryan on Reception was outstanding.. although our room needed some TLC to justify their 5 stars.. bathroom was titchy with no space to put toiletries.. wardrobe small and bedside light didn’t work. Bed very comfy and lots of hot water.

Extremely dull small room with shoddy cheap interior. Terrible smells coming from drains made room almost unbearable to sit in . Food was poor & the bar was a joke . 3 gins Gordon’s & beefeater. Not one malt whisky. How can you rate this hotel with 4 stars, it’s a total joke . Easily one of the worst places I have stayed

Very good stay however when booked online I chose my preferred theme of room and was given a completely different one to the photo I chosen

A very enjoyable stay in a very individual & beautiful hotel. The owner and staff were very helpful, especially when they upgraded us free of charge to the fantastic Hideaway room. The parking is off site but within 25 yards directly opposite the hotel and was very cheap.

Lovely hotel well located comfortable and with lots of character.

From the moment we arrived we had a fantastic stay the room we booked was lovely, but we were upgraded to the penthouse room which was amazing huge bathroom with stand alone bath and walk in shower. The staff were fantastic couldn’t do enough for us. Would definitely stay again.

Nice location, parking situation was beneficial - Service was good. We was in the Cruise room which was clean and tidy. Only issue was the shower would not cool down to a useable temperature, even after letting it run for over 10 minutes, so that was disappointing. Also no toilet roll was in the bathroom on arrival.

The place was ok. Strange decor but each to their own taste. We had a small room at the top which was ok. Creatively constructed attic room. The room was ok but elsewhere throughout the hotel there was a strong smell of damp. The air freshener used throughout the public spaces was a very nasty artificially scented product. Decided not to stay for breakfast.

I think this might be my first one bubble hotel review after hundreds of stays. Staff here just do not care about guests. On arrival we were shown to our room but quickly found the bathroom did not supply cold water - just boiling hot. We tried to call reception but the phone was broken. I went down and told the front desk and was told it was an old house and I needed to run the tap longer. They did not care about the phone. Running the tap in the bathroom did get cold after 3 minutes. We found out the following morning that even after steaming up the bathroom for over 5 minutes there was only boiling hot water in the shower so we left without a shower. Our room was stifling hot and windows did not open. There was an AC control but despite running from 4pm to the following morning the room temperature never changed. There was a fan in the cupboard and we always bring earplugs so we did manage to sleep on top of the duvet. The main areas of the hotel are cool so it seems the staff keep themselves comfortable. Finally there was almost no toilet paper and no spare. The phone was still broken so that morning we checked out and found somewhere else. There were no COVID protocols in evidence, and not one member of staff wore a mask. Despite a relaxing of the law, hospitality should be more careful and all the restaurants and cafes we visited in Durham certainly were. I came very close the night before to booking another hotel. If we’d been here a second night I would ha

Great location. Nice quirky fit out. Looks tired in places. Fantastic service and great breakfast.