I've stayed at this hotel multiple times over the past 2 years as my daughter is at the University in Durham. It's always a genuine pleasure to stay here, but I think this most recent visit was best of all. Lovely room, staff always super friendly, excellent breakfast. Thoroughly recommended.

We have stayed in all other Durham hotels and this was our first time here. Nice, historic property with great rooms and nice touches. Good location in walking distance of everything you want. Gym’ good and bar was good.

The Indigo is a lovely and characterful hotel where you are always made to feel welcome.

Good location

Staff were absolutely brilliant great service and polite no matter what the questions were

Sensational throughout, friendly, and on the ball members of staff. Historical building, with architecture that gave me a sore neck from looking up the whole time I was there. The room was even better than advertised, feeling like a designer home bedroom, I considered either redecorating my house or moving in... permanently. Breakfast was a joy, with a choice of made to order hot food in addition to your traditional buffet, which made everything seem so functional and prepared. Again for the staff, so helpful and guest focused they were two steps ahead of anything I could have thought of asking. The bar is lovely, the drinks were great, the coffee shop was so quaint. The rooms have smart features, with that luxury feel we get from old-money. I'll be back.

Great value for money. Excellent sizes rooms with excellent bed.

Booked an accessible room ( only coz it was given as an option to have a bigger room when booking). However there were problems..Adjoining doors..could still hear next door ( what they were actually saying). Loud creaks coming from upstairs..told this was from the meeting room in use above.. surely that's poor planning and poor soundproofing . Next option we were given a top room that was so unbearably boiling hot. Not helped by one of the air vents was blocked by a wardrobe under. Last option.. funny smallish room we accepted. By the evening the room was very dark. Only the lights to the side of the bed were working. Breakfast next day was over 1/2 hour wait for cooked breakfast ( service got better over the next days). We told reception of the lighting and when we got back later in the day the light from over the headboard and was fixed to come on along with another added lamp ( much better). A couple of nights in and we only realised there were options for vegetarians for when we asked at the restaurant and were handed the seemingly top secret menu ( so we went there to eat which was nice). app screen details were incorrect. It just felt like there were too many things either badly designed or went unchecked and TBH it felt that though the building has character and staff were really nice they needed to test out the facilities themselves. View to the car park wasn't great and not helped by delivery vans pulling up ☹️.( we felt uncomfortable to mention about more things)

From the time we walked in everyone was so kind. All staff were nice and helpful. The property is nice and rooms were very nice. I’d definitely return in the future!

A wonderful stay, so pleased i decided to choose this hotel. I love hotel indigo's a real treat of luxury without the price tag. Such a beautiful historic building.

Fabulous hotel best to Durham city centre. Highly recommended.

A lovely stay in this beautiful hotel. We were upgraded unexpectedly which was a lovely surprise. Super location for some sightseeing in a wonderful city. Rooms were very comfortable and stay were polite and helpful

Hotel is really nice, lots of character, so different from many hotel chains that often look the same. Breakfast is excellent; location brilliant; comfortable rooms/beds; excellent shower. The only reason for not giving it 10 out of 10 was the tv in the room kept switching off. You don't watch a lot of tv when you're on a break but when you are watching something, you don't want it switching off every 10 minutes or so. Reported this to reception on checkout.

Lovely hotel, excellent staff

Amazing hotel great food and service. Rooms are gorgeous.

Pleasant quick break

If you’re visiting York by Rail this is a perfect mix of walkable close to the train station, while a walkable close to the old city, but also shielded from traffic noise, and the sounds of people having a good (but lout) time on the town. To top it all off there’s even a breakfast bar with all sorts of traditional English breakfast fare! This is my second visit and I’ll be back for sure.

Lovely hotel, with very comfortable rooms

Everything was great especially the meal in the restaurant

A major flaw was that the only location in the room with both a mirror and an electric socket for hairdryer use was limited to a 4w desk lamp; unbelievable ! The room was clean and stylish although there was limited clothes storage and the mattress was uncomfortably hard.

Beautiful old building, converted with style into a lovely hotel. Very friendly staff throughout. Nice cafe situated near reception with good food and very friendly staff. Great location for a short break in Durham. Would definitely stay here again.

Staff were pleasant and helpful. Room was clean and there is a very good dining option on property.

Quiet and relaxing stay. Everything from check in to check out was amazing. Great room, great bed, and great shower.

Friendly helpful staff. Beautiful historic building in the centre of Durham. Lovely room, very quiet. Only complaint: pillows were too firm.

Amazing hotel, friendly staff, beautifully fitted out.

Outside space wasn’t very nice but everything else was great!

Great location for visiting the university open day

Reception staff were lovely. Very noisy above our room, I think it was a service area. Breakfast wasn’t great.

Really nice room, good breakfast

Stayed with my wife for our anniversary and was upgraded to a large room. The hotel was lovely inside and the building itself felt grand. It was clean and fresh. Breakfast was cooked with attention to detail. The location was perfect for the centre which was a short 2 min stroll away. Very close to cathedral and river walk/resturants/bars. Car park on site. Highly recommend this place!

Room was in desperate need of updating. Badly chipped furnishings, filthy net curtains and floor. We expected more from a hotel of this price and name

Amazing hotel in an historic building which is beautifully maintained! It is an architectural treasure. It was built in the 19th century as the City Council Chambers and has fabulous stained glass, tilework and woodwork. The dining room is an architect's dream - originally the council chambers. Our room was so incredible, I could have stayed here for months. Restaurant was delicious and the staff in this hotel were very good.