Great location, hotel itself is a bit dated but clean. The room I stayed in was very hot and no temperature controls to change inside the room. Breakfast was good and staff friendly! Would stay again for business.

Balcony which was over the atrium was lovely. Excellent breakfast!

Although some things could use some updating overall our stay at the Sefton was VERY enjoyable!!

Great location, lovely view of the beach and everything within walking distance. Staff and service was absolutely 5* they were really friendly and helpful. For example We asked for advice on getting to the airport on checkout day they helped with route maps and even provided a packed lunch for us to take on the journey since we were out early. On one day there was a fire alarm and the staff were quick to act and so professional making everyone comfortable whilst the issue was resolved. We also enjoyed the breakfasts every morning. Rooms were nice but showed signs of age and some furnishings like chairs were stained. The building as a whole probably requires updating/refurb for example in the pool there was significant rusting on mirrors etc but this did not take away from the stay and we would come back again.

The Atrium area was a bit shabby, and the bedrooms in this area though spacious were not functioning well. We had problems with hot water at peak times. However the location was perfect. There was a bus stop outside the Sefton, and some good restaurants within walking distance.

Breakfast was fantastic rooms a bit tired

We area well travelled couple and whilst not being 5 star it makes up for it in so many other ways. Makes for a good hotel accommodation in Douglas.

Was unclean and had holes in window fittings and towels.

The Sefton looks wonderful from the outside and is quirky inside. There is a shortage of staff so your room is only serviced on the third full day of your stay and you have to hang a sign on your door or this won't happen at all, however you can ask at reception for fresh towels, tea, coffee etc. The interior of the hotel is dated and repairs are needed. Our bathroom on the 4th floor smelt terrible due to the drains and we were advised to keep our taps running which did help to alleviate the odour. The atrium is a nice feature although you can see into everyone's room from the balcony and conversations echo which make it quite noisy at times. There is no air conditioning and it is very hot and stuffy on the 4th floor, just like being in an airless conservatory. We found a fan in the room which we had on max speed the whole time. The swimming pool is strange, it has sloping edges on every side so not much room or depth to swim without banging your kneees and the changing rooms smell of very bad drains. Despite all this we really enjoyed our stay! The staff were very polite and helpful, the breakfast was wonderful and the location excellent.

Everything you need is to hand

Lovely hotel if somewhat outdated. The staff were all very polite and helpful. Unfortunately the atrium area was quite dirty with dead leaves on most of the higher surfaces and some of the metal supports in definite need of a clean. Overall though a nice place to stay in a very good location.

Large room and good breakfast. Lifts painfully slow quicker to take the stairs

Staff are helpful and friendly, the hotel is in an excellent location,it is dated but this adds to the ambience, breakfast was excellent with lovely views over the bay.

Staff and especially reception were amazing. Breakfast one of the best we've had. Kippers amazing. My mistake, i booked the wrong standard room and really wanted the garden view which looked better than the wall we faced. Apart from this minor error of mine, couldnt fault the place. Already looking at booking to go back.

The hotel's position on the promenade was good and handy for the ferry. It has a small car park underneath the hotel which operates on a first come first served basis. We found it difficult to find restaurants outside of the hotels. The few we found were not open on a Monday or Tuesday.

The Sefton is a bit like an old dowager that has come down a bit in the world. It could use a renovation in a number of areas. That being said, the staff is excellent, as is the location. The breakfast is quite good. We were puzzled by the lack of washcloths and the explanation for the absence: guests had taken too many of them.

The hotel desperately needs a refurb, we did however enjoy our stay. The breakfast was excellent, some of the staff friendly, others looked like they couldn’t be bothered.

Enjoyed our stay, bathroom had a smell to it. Could do with air con in room as very warm.

Excellent

was a little bit tired

Excellent location on Douglas Promenade - very convenient to shops.Great staff, very helpful - they helped us with parking when we arrived. Magnificent breakfast. Bar/restaurant superb -- really enjoyed the beef Wellington dinner. But rooms are antiquated: good lighting but no outlets next to bed, shower way too small with water spilling onto floor because curtain is not long enough. Hot water and cold water do not mix in the sink or in the tub. Gas sewer smell. A little renovation is in order.

Very noisy with the generators on. When other people in the same corridor closed their doors, the wall and our bed shook. Bed very hard and uncomfortable. I will not be staying here again.

Lovely stay, loved the atrium.

The only thing I would have to complain about is that the toilet does not flush properly and the shower curtain is to high so it floods the bathroom. Other than that I would say it was excellent

the Atrium makes this hotel so make sure you book a room with a balcony staff are good and breakfast plentiful we will return next year

Had a lovely stay at the Sefton. Its right on the promenade, easy for all the amenities that Douglas and the Isle of Man has to offer. Right by a bus stop where buses can take you around the Island or to and from the airport. Also near to the Steam train, Electric train and the horse driven tram. Perfect location

The Sefton I understand is undergoing updating atm and whilst tired in places the 2 nights b and b was great value for money for a short break. Bedroom suite, pool and breakfast were among the highlights. And a big special thank you to Leah the receptionist at the front desk for her warm welcome and cheery demeanour on checking in and during the stay.

Such a great location - close to the station and all the amenities of Douglas including the horse drawn tram. Lovely hotel (we stayed in an atrium room), super breakfast and top service!

The hotel is bring refurbished in certain areas, but bathrooms and rooms in general are in need of upgrading. But the major refurbishment is in the entertainment areas and outside painting. Breakfast very good. We have stayed here before and probably will do again, but the hotel needs to pay more attention to room upgrades.

Very tired hotel in need of investment.

Excellent location on promenade and easy for buses to link to rest of transport and airport. Nice comfy large room with balcony overlooking atrium Breakfast had good choice and always fresh

Absolutely love this hotel staff are so friendly an the manager is wonderful listens and helps you with your needs a it's spotless