Safe area in downtown Cancun, walkable to take the bus to the hotel area as well as to the ADO bus. Luxurious apartment with plenty of space as well as rooftop pool. Has security in front of lobby at all times. Only minus is occasional lack of hot water in shower.

Very good

This was our first stay on our roadtrip across the Yucatan. Arrived here after our flight landed and picked up the rental car. Property entrance was tricky to locate at first, but got help from the man at the desk. It's not a typical hotel, rather a building with several apartments and even some meeting rooms. It looked pretty much brand new and it was nice to stay in a spacious apartment for our first two nights after being cramped in a plane for 14 hours. Access to the rooms is with a pass key, so you don't have to worry about a card or key going missing. The communication was a bit lacking, because they told me I still had to pay (which I didn't have to). But this was resolved quickly with the help of Google Translate. The rooftop pool looks great! We had it all to ourselves since it was low season. Parking underground was perfect since the weather was super hot at the time. Friendly employees and great looking apartments all around. Would recommend!

This place is really lovely, we just had a problem with the toilet not working probably but the rest was excellent. I stayed in the loft apartment on the first floor, on the review everyone was complaining about the road noise but to be honest was not that bad. You can definitely sleep at night. And the pool is amazing!!!

I would recommend Torre Sofia if you are looking for a place in the downtown area of Cancun. We would definitely stay here again if we come back to Cancun. But we would choose another unit. Here are the pros and cons. Pros: Torre Sofia is quite new so everything is fresh and modern. They have a beautiful infinity pool on the rooftop with a nice view. 1C the unit we stayed in was fairly large modern and clean. It had a living area with a cozy couch and a small kitchen. It has a good size bedroom with a large comfortable bed. The bathroom was decent size and clean. We felt safe in the building because the main entrance was always locked and someone was always there to open it for you. The staff were all very friendly and accommodating. One day there was a leak in the kitchen sink but they came and fixed it even before we were aware of it! Location wise it's a short 7 minute walk to Las Plazas Americas shopping mall with a grocery called Chedraui. There are also a few restaurants within walking distance. Cons: Except for the bedroom which had a large sliding door with a small balcony there are no windows in the other rooms. Unfortunately the bedroom faces a busy street so it was hard to sleep with all the traffic noise outside. The noise subsides around 1am but starts up again around 6am. It was great having a kitchen and they had good pots and pans. But would have appreciated maybe a little bit of complimentary salt and pepper, tea, coffee and some sugar.

Everything was Great ! We stayed in the PH Suite and it was an amazing view along with experiencing the in suite jacuzzi having a private entrance to the Roof Top Pool ! So far 10/10

They did not provide not single bottle of water . No service at all . Horrible service and experience Never ever sell this property .

Great apartment! It has everything what you ever need! Staff is very friendly and accommodating! Special thanks to Fernanda, Francisco and Michael. We had best time!

Pretty quiet modern apartment in down town Cancún , lots of balcony space. Very spacious apartment. Would recommend

Perfect!

Good service ….

New building, everything was as advertised, friendly staff. Next to a big mall with many restaurants and bars