Generally a nice hotel with well intentioned staff, but sorely in need of a manager and/or customer service course. Staff in restaurant didn’t really have an idea of how to look after you, although friendly enough…. At times you felt like an inconvenience to them. Most the diners waiting for food, drink, the bill. A bit like watching Fawlty Towers at one point. First room had a spongy bed, but they swapped us. Nice people but a little direction and they could be so much better.

Very friendly helpful staff good food and good beer.

A very nice room in a good pub with excellent food. Very comfortable and clean, fairly quiet at night, and in a village with good walking options all round.

Beautiful area, great food and lovely atmosphere

Lovely stay in a pleasant little Town, great for two nights.

Excellent place to stay and staff are very helpful we enjoyed our visit very much appreciated. Dog friendly also really good for people to get away.

Great welcome and a good pub in a lovely village, convenient for the coast and visiting our son at Lympstone

Quite a basic offering which included a continental breakfast but for the money paid it was good value. Staff very friendly and helpful and the food in the pub was decent and well priced. A lot of noise from people sitting outside the pub drinking after it closed for a couple of hours which may have been a one off but ruined the experience

Lovely property…definitely will stay again

Well organised - all arrangements wend to plan. Froendly and helpful staff. We had a delicious meal each in the restaurant and the continental breakfast was plentiful with a wide variety of foods available. Our room was very comfortable and had a good supply of toiletries, teas, coffees etc. We really enjoyed our one night stay and would have been happy to stay longer. We definitely recommend you book as you’ll have a great time.

Loved our overnight stay here. Check in was really easy, the room was really spacious and the bed super comfortable. Would absolutely come and stay here again as part of a longer stay. The food at the bar downstairs is delicious too!

No room fridge. Cramped room.

Food preparation and presentation

Very nice pub in a picturesque village. Great walking and a fabulous craft barn with an excellent restaurant and cafe just over the road. The pub is large with parking. It is very nicely presented throughout. Staff were friendly and helpful. Our room was tiny, but very clean, comfortable and everything worked well including the shower. It was very quiet from around 11.30pm when the last drinkers had dispersed - it is a pub so to be expected! Included breakfast is continental, but you can pay for hot food. Fabulous quiz night, with curry or chilli served only, every other Wednesday run by Freddy. Definitely worth joining in if you are there then.

Helpful staff disappointed with evening meal but staff dealt with issues promptly

Breakfast break should be made clearer I was expecting an English breakfast

We stayed for one night at the Kings Arms in Otterton. A beautiful village and a beautiful country pub. We met some friend and enjoyed an evening meal and some drinks together. Staff were very helpful, accommodating and polite. My only criticism was the shower, which had a pretty low wster flow rate. I would be hapoy to eat, drink and stay here again.

Lots of noise and music blaring all day from the kitchen below, room smells of garlic all the time. Car park gets full, not much else in the area.

Welcoming, well -run local pub on a pleasant village main street. Good no frills accommodation and a more than adequate breakfast. Good choice of pub meals with a range of local ales also available

What a fantastic place. The rooms are clean and spacious. We had a great night away, with the added bonus that our dogs were welcome. I would highly recommend The Kings Arms, and the great friendly team. We will definitely visit again. Thank you.

Lovely place to stay for a couple of nights. Big pub & restaurant downstairs with good range of food & drink. Quaint village with community shop & lovely mill based little shopping village 5 minutes walk.

The room was large and had generous and nice bathroom and shower. TV was small and inflexibly mounted on the wall. Breakfast in the morning had plenty of options and cuppicino were a coffee option.

Lovely area. Hubby checked in and was inadvertently charged again, the manager did come to our room after noticing to rectify. Hubby asked him for help to fix the standard lamp as only this and 2 bedside lamps were in the room so making it hard to read. Nobody came to help. We kept being woken by rodents scratching and loudly chewing behind the skirting board. Reported to the duty manager in the morning who thanked me for telling him but offered no apology. Disappointing if I’m honest as not particularly cheap considering the overall condition of the property and cleanliness. We use many hotels/B&Bs and on the rare occasion when there has been a problem, people have apologised demonstrating customer care is of paramount importance. Therefore I have not felt the need to add these kind of posts previously. But I’d suggest for such a lovely location some changes are needed. I hope this is helpful to the management.

Really good, great atmosphere, very friendly staff.

Clean comfortable friendly lots of dogs in bar - very pleasant short break

Perfect spot for walking around Otterton. Comfy room and excellent breakfast and meals

The pub is in a idyllic setting in a traditional village setting. The accommodation was spacious with many of the amenities you'd expect in a B&B. The shower wasn't very powerful but maybe that's due to the age of the building and the bed would benefit from a mattress upgrade. However, this didn't take away from a wonderful stay overall. The service was fantastic and we were able to check in the room almost 2hrs early. The free continental breakfast was also a nice touch. Would definitely stay here again.

My only issue was the brackish water smell in our room, the moment you opened the door it was overpowering. I had to get up in the night and put the plug in the basin and close the bathroom door to try lesson the smell. We are gracious people who don't like to complain but this was really disappointing. I would not stay here again just because of this.

Lovely room (No 15), quiet, comfortable, very clean, very quiet. A busy afternoon in the pub with the rugby but all the staff were very friendly, welcoming and helpful. Only there for one night, will return! Otterton very pretty too. Thank you.

Such a great place. Fabulous location. Rooms were comfortable and very attractive. Staff were amazing and food very good. The Sunday dinner was fab!(although menu overall could benefit from some 'healthier' options). We had a few niggles with our room but dealt with immediately and appropriately. Would definitely reccomend and would book again if in the area.

We thoroughly enjoyed our stay at the Kings Arms. The room was spacious and comfortable, and the bathroom was fine for our needs. The food in the pub was delicious and portions hearty. The village of Otterton is picture perfect, and had some nice walks.

Warm welcome when we arrived. We booked last-second but everything was made easy. We had a Sunday roast and that was delicious. Relaxed vibe in the pub, excellent for Sunday chill out. The room was really lovely. The bathroom could use a refresh. Staff could not have been more helpful and cheery. Would stay here again.