Size and location is very good

Busy road outside, but to be expected as so close to the city centre.

Modern and clean spacious

Booked 3 apartments for 16 people but booking only gave me code for one lock box with one set of keys. Spent an hour trying to ring booking.com host and stay to find out other keys and was raining and locked outside. Wouldn’t give me the codes even though I’d spent over £2,000 on this booking. When I finally got through to an operator they said this was because I only paid for x1 damage waiver fee despite a previous member of staff telling me I only needed to pay 1 for the whole booking not x1 per apartment. They didn’t email or contact me to tell me this but instead just didn’t provide any keys leaving us stood out in the rain for over an hour 8pm at night trying to gain access. I then had to pay a further £50 before they would verbally tell me the codes which I had no choice but to do. In addition you had to use fobs to access the buildings and they gave us 4 apartments across 2 seperate buildings with different fobs so because there was so many of us trying to take luggage and food etc up to apartments we had to hold the main door open to prevent it from shutting behind us as we kept getting locked out! I then got 5 missed calls voicemails and messages on booking.com saying the owner was watching us and that other tenants had been complaining about us for doing this. Also the Fridge didn’t work for 2 days, none of the doors would stay open and banged shut really loud, dark room with tiny window in one of the bedrooms. One of the apartments smelt very foisty and damp. None of the sofa beds were made up. Lock boxes where keys kept very temperamental and couldn’t always open them. Plugs not near the bed so couldn’t charge phones. Lighting very dark could hardly see myself in mirror.

Our stay was amazing. The apartment was beautiful. Very spacious and modern. Spotless clean. Excellent location

Nothing

This is probably 1 of the nicest apartments I have stayed in, I could move in and stay forever, it’s very homely, it’s on the 1st floor so not many stairs either

Nothing

It was clean, the beds were comfortable and the property is centrally located for Liverpool City Centre

The water did not stay hot, so it was impossible to have a hot shower. The towel rail was constantly on with no off switch in the bathroom. Only one of the windows in the small bedroom opened, all others in the apartment had been painted shut. The apartment had a terrible Wi-Fi signal scrambling the TV channels

Modern, clean, well kept with everything we needed, slight issue with one radiator which they fixed quickly

Location was perfect handy to all the sites and close to shops. Very large apartment which was clean comfortable and well equipped