The location was good, walking distance to masjid al haram, alot of options for shopping and food, some staff were helpful especially the male staff but the female staff wouldnt even listen to the full query and seemed more interested in her phone and did not help at all….. we booked the room for 3 adults and 1 child and were only given 3 beds and female staff did not help in solving the issue at all so we just gave up and managed with 3 beds

Excellent

Good location hotel 5 mins walk to Haram and shopping places and markets nearby

The Hotel is amazing, very close to the Haram 5 minute walk. The staff are very friendly and quick service. All shops and markets are very close.

Good location and friendly staff

The ratio quality/price in overall is good, the hotel is at a short, flat walking distance to the Haram, located in a commercial street. We were 3 persons sharing a room, initially designed to host two beds only, anyway due to the purpose of our visit we didn't care a lot about it. The hotel is under renovation, finished rooms are better then the old one, we tried both. Bathroom is small, the floor needs to be replaced. The hotel doesn't have a luggage room, they don't offer wake-up call service neither a balance which could make the life of the guests easier. We didn't try the breakfast.

The hotel service was not good , no water , no tea or anything in the room the counter top was broken and we asked for chair in the room many times for my dad no body bring chair , the A/C very noisy and the hot water not good the staff was not helpful they gave us the worst room facing wall #106 and very hot we couldn’t breath well there unfortunately it was very bad experience for us will never repeat in the same hotel :(

Very dirty