Staff exceptional!!

Didn’t dislike a thing!

Хорошее качество ремонта и отделки , редкая мебель и хорошая идея для интерьера . Удобная локация в центре . Отличное оснащение номера .

Непутевые работники службы ресепшн, которые не считают нужным подходить к телефону / писать заранее данные для входа в здание . Напомнило немного казённый дом , несмотря на все усилия по стилистике пространства . Главный недостаток, который сводит на нет все усилия владельцев - гудящий всю ночь под всеми окнами номеров бар. Номера устроены в ряд с видом на одну улицу . Звук отражается в здании напротив и голоса звучат как со сцены . Спать вы там просто не сможете )). Собственно поэтому можно даже не начинать бронировать .

The location of the hotel is great. The facilities are cozy and nice. The staff is 100% available for helping you in case you have an issue or a request. In fact, all what we asked was considered before and during our stay. The response time is short. The bed is really comfortable. The decoration and/or design of the room is beautiful. The breakfast is pretty much complete in terms of the offered options, and the quality of the food is good.

I imagine that due to the context, only one person (super kind) was responsible for the breakfast. However, it was shocking to see that person running in order to attend 5 or 6 tables because of overlapping of booked timeslots for having breakfast. The shower space could be improved by adding a waterproof curtain so the floor near that section is not a mess of the water which came out.

Unique flats. Great location. Air conditioning. Family suite had a kitchenette and clothes washer.

Wi-Fi was spotty. Microwave would be more useful than an oven.

Great location, great hospitality

n/a

The hotel was unique and within a stunning Italian building. The location is good for first timers in Florence as near all the popular areas and 20 minutes walk from train station. The receptionist welcome was friendly except breakfast staff could have been more polite and understanding. It was disappointing that breakfast was served from 7.30 on a day basis and this was inconvenient especially when most day tours usually start earlier in the morning. Would have been great if they had served breakfast earlier. The bedroom were large and comfortable beds. Shower could have been more powerful but decent anyway. The cleanliness throughout the hotel was fantastic and very well presented with a nice perfumed aroma throughout.

It was disappointing that breakfast was served from 7.30 on a day basis and this was inconvenient especially when most day tours usually start earlier in the morning. Would have been great if they had served breakfast earlier. The breakfast room was beautiful and good selection of pastries, juice, eggs, ham,cheese, fruit etc

Great rooms, personable staff, fantastic breakfast buffet, perfect location. Would definitely stay here again.

was nice having the jacuzzi tub. staff was very helpful.