Billed as free shuttle but shuttle only runs 6sm til 11pm so we had to pay for a service

Billed as free shuttle but shuttle only runs 6sm til 11pm so we had to pay for a service

Hotel is good in my opinion. Just the week I was there, they were replacing hot water heater so hot water was hit or miss depending on time of day.

Hotel is good in my opinion. Just the week I was there, they were replacing hot water heater so hot water was hit or miss depending on time of day.

The charge for parking was astronomical for the area, $30 a night. It was not secured. The bathroom still had toothpaste remnants from the last occupant. No free breakfast, no free coffee, Starbucks available in lobby but it closes at 10 am. When needing to use the dryer to dry some clothing my daughter got wet from pool, the dryer was $3.00 one time use... Only in quarters. Luckily the front desk had quarters, but no change to break a ten dollar bill. It was not my finest hotel experience.

The charge for parking was astronomical for the area, $30 a night. It was not secured. The bathroom still had toothpaste remnants from the last occupant. No free breakfast, no free coffee, Starbucks available in lobby but it closes at 10 am. When needing to use the dryer to dry some clothing my daughter got wet from pool, the dryer was $3.00 one time use... Only in quarters. Luckily the front desk had quarters, but no change to break a ten dollar bill. It was not my finest hotel experience.

Very Convenient to LAX, good shuttle service. Quiet environment

Very Convenient to LAX, good shuttle service. Quiet environment

The worry about the shuttle was not necessary. Everything went well. However, why charge a deposit when we were present at the hotel? Would like to know.

The worry about the shuttle was not necessary. Everything went well. However, why charge a deposit when we were present at the hotel? Would like to know.

We stayed here before our trip. It is close to LAX and offers free shuttle service. We were surprised at how clean and very comfortable it was.

We stayed here before our trip. It is close to LAX and offers free shuttle service. We were surprised at how clean and very comfortable it was.

This property has a shuttle from LAX. It took a bit of time to get the shuttle, but it is a great service! The beds are the most comfortable. I’ve slept in! A great day. There is no breakfast, a coffee bar.

They don't tell you they charge $30 a day parking. Other than that surprise it was a pretty good stay.

They don't tell you they charge $30 a day parking. Other than that surprise it was a pretty good stay.

Very bad information about the shuttle. Contracted hotel precise to arriva. They use a subcontractor who gets your contact info but neglects to give info on what to look for. We boarded the Sonesta hotel shuttile but they turned out wrong and they were too lazy to follow us up so we had to take an Uber from an airport hotel 😓☹️😖

Very bad information about the shuttle. Contracted hotel precise to arriva. They use a subcontractor who gets your contact info but neglects to give info on what to look for. We boarded the Sonesta hotel shuttile but they turned out wrong and they were too lazy to follow us up so we had to take an Uber from an airport hotel 😓☹️😖

Came for a family gathering

The receptionists were all very helpful and cheerful. Loved being able to pay a lityle extra for a Starbucks breakfast..esp to grab and go early AM This hotel was a VERY pleasant suprise. MY ONLY NEGATIVE..they do not run the airport shuttle after 10pm. I accidentally took a shuttle to another Sonesta. I arrived at 2am only to find it was wrong hotel. The valet arranged a taxi which cost $14 to grt to right hotel. HE said a taxi from airport to right Sonesta would have been $80!! So i guess it worked out. Im not dure i saw shuttle schedule in description..but that shoukd be highlighted. Especially in LA..a 24 city. Very nice hotel otherwise

The receptionists were all very helpful and cheerful. Loved being able to pay a lityle extra for a Starbucks breakfast..esp to grab and go early AM This hotel was a VERY pleasant suprise. MY ONLY NEGATIVE..they do not run the airport shuttle after 10pm. I accidentally took a shuttle to another Sonesta. I arrived at 2am only to find it was wrong hotel. The valet arranged a taxi which cost $14 to grt to right hotel. HE said a taxi from airport to right Sonesta would have been $80!! So i guess it worked out. Im not dure i saw shuttle schedule in description..but that shoukd be highlighted. Especially in LA..a 24 city. Very nice hotel otherwise

The hotel details on the website are a little deceiving. The shuttle is available for just certain hours and the restaurant onsite only serves a few morning items and then closes. The room smelled like a wet dog and musty but the bed was comfortable for a short night stay.

The hotel details on the website are a little deceiving. The shuttle is available for just certain hours and the restaurant onsite only serves a few morning items and then closes. The room smelled like a wet dog and musty but the bed was comfortable for a short night stay.

The hotels housekeeping crew was nice and friendly, the women at front desk agents where nice, my issue arrived was I left my cellphone in the room rushing to my Lyft to get to the airport . I noticed when I made it to the airport I didn’t have my device I than notified the male front desk agent who I had checked out with 15/20minutes prior to my phone call. He said when housekeeping comes to get him he will go and look for the phone (October22). When I returned for my phone (October 25)another agent said the male didn’t log the incident into the system so I waited for him to clock on to ask him myself. He stated the housekeeper didn’t find anything. I said the phone was on the tv stand he said he personally went to look for it but didn’t see it he said maybe it was mixed in with the cover. But if it was mixed into the covers housekeeping would have found it. He said all he could do further, was wait for the next morning to ask housekeeping to research the room to look for the phone. During my stay I went out to breakfast on October 21 and when I returned to the hotel I was locked out because the whole hotels power was out and the building locked itself down I waited about 1 hour before another guest let me in thru a side entrance.

The hotels housekeeping crew was nice and friendly, the women at front desk agents where nice, my issue arrived was I left my cellphone in the room rushing to my Lyft to get to the airport . I noticed when I made it to the airport I didn’t have my device I than notified the male front desk agent who I had checked out with 15/20minutes prior to my phone call. He said when housekeeping comes to get him he will go and look for the phone (October22). When I returned for my phone (October 25)another agent said the male didn’t log the incident into the system so I waited for him to clock on to ask him myself. He stated the housekeeper didn’t find anything. I said the phone was on the tv stand he said he personally went to look for it but didn’t see it he said maybe it was mixed in with the cover. But if it was mixed into the covers housekeeping would have found it. He said all he could do further, was wait for the next morning to ask housekeeping to research the room to look for the phone. During my stay I went out to breakfast on October 21 and when I returned to the hotel I was locked out because the whole hotels power was out and the building locked itself down I waited about 1 hour before another guest let me in thru a side entrance.

Nice place, everyone was helpful and friendly, good location, and clean. Would stay there again for sure.

Nice place, everyone was helpful and friendly, good location, and clean. Would stay there again for sure.

Airport shuttle service was abominable the night we arrived. Rude dispatcher. Terrible communication. I had to call 4 times. We never did get picked up. I will never stay at this hotel again because of that night. I had picked this hotel specifically bc I wanted an airport shuttle and it was a complete waste.

Airport shuttle service was abominable the night we arrived. Rude dispatcher. Terrible communication. I had to call 4 times. We never did get picked up. I will never stay at this hotel again because of that night. I had picked this hotel specifically bc I wanted an airport shuttle and it was a complete waste.

Rooms were comfy, staff was super kind! Every person we passed greeted us and made us feel welcomed!

Rooms were comfy, staff was super kind! Every person we passed greeted us and made us feel welcomed!

Super clean and comfortable! The desk clerk was very welcoming and the small restaurant in the lobby for morning breakfast is very convenient. Highly recommend as a good spot when coming or going from the airport. Our room even have a nice little balcony overlooking the pool area.

Short stay but very pleasant. Really quiet which was greatly appreciated. Super great shuttle driver!