Staff was kind, helpful and the place clean & comfortable!

The room I stayed in was very dusty .. everything had dust build up. Also there was no where for me to reheat my food or keep my beverages cold

The room I stayed in was very dusty .. everything had dust build up. Also there was no where for me to reheat my food or keep my beverages cold

How the mighty have fallen. I sat in my car for 20 minutes in the queue for valet which was $50 a night. I didn't mind the very expensive appetizers and drinks, but a hotel of this caliber still charging for Internet is ridiculous. Everywhere you turn there were fees. I suspect they're going to start charging for elevator trips. The service staff was great, but clearly overworked. They needed to increase their staff by a third. And Sunday morning at 8 AM I had housekeeping knocking and coming in and then ringing my phone trying to get me out. I did and won't go back.

How the mighty have fallen. I sat in my car for 20 minutes in the queue for valet which was $50 a night. I didn't mind the very expensive appetizers and drinks, but a hotel of this caliber still charging for Internet is ridiculous. Everywhere you turn there were fees. I suspect they're going to start charging for elevator trips. The service staff was great, but clearly overworked. They needed to increase their staff by a third. And Sunday morning at 8 AM I had housekeeping knocking and coming in and then ringing my phone trying to get me out. I did and won't go back.

Bathroom was underwhelming. Our bed was comfortable but the comforter was “short sheeted.” We would prefer a proper duvet cover, not just a sheet over a comforter.

Bathroom was underwhelming. Our bed was comfortable but the comforter was “short sheeted.” We would prefer a proper duvet cover, not just a sheet over a comforter.

Great friendly staff and clean rooms. Great restaurants and very comfortable.

Great friendly staff and clean rooms. Great restaurants and very comfortable.

Once a very nice hotel bit age is showing in the rooms. Value for money on the low side

Once a very nice hotel bit age is showing in the rooms. Value for money on the low side

The place is average. The property is older but still kept decent. The reason for 3-stars was the low water pressure. We could not enjoy a shower. Tried calling for room service several times for food and got no answer. Other than that the place was okay. We were celebrating a milestone birthday and were given 2 drink coupons to the bar. The bar was a nice setup and loved that it stayed open til midnight. No complaints with checkin or valet

The place is average. The property is older but still kept decent. The reason for 3-stars was the low water pressure. We could not enjoy a shower. Tried calling for room service several times for food and got no answer. Other than that the place was okay. We were celebrating a milestone birthday and were given 2 drink coupons to the bar. The bar was a nice setup and loved that it stayed open til midnight. No complaints with checkin or valet

Overall things were good. But there were no kleenex in the dispenser, there was very little hot water, and no microwave or fridge for personal items. All the staff members we very helpful and very nice. The food in the restaurant bar area was very good. The people that parked our car were awesome. Very polite and extremely efficient in their duties.

Overall things were good. But there were no kleenex in the dispenser, there was very little hot water, and no microwave or fridge for personal items. All the staff members we very helpful and very nice. The food in the restaurant bar area was very good. The people that parked our car were awesome. Very polite and extremely efficient in their duties.

Everyone we came in contact with that works here was amazing. Above the top. I only still here when i come to Dallas.

Everyone we came in contact with that works here was amazing. Above the top. I only still here when i come to Dallas.

Hotel is dated but nice. In a great location that’s walkable to lots of good restaurants. Rooms were well equipped and comfortable.

Hotel is dated but nice. In a great location that’s walkable to lots of good restaurants. Rooms were well equipped and comfortable.

Great stay! Valet lost my keys and waited an hour before they found them but that was at check out

Great stay! Valet lost my keys and waited an hour before they found them but that was at check out

Well the overall stay was ok. The toilet in our room was running water from under the seal. We used our towels to stop the water from running across the floor. In a text message I was asked how was our stay, I then reported the situation. It was immediately taken care of however they ran into another problem. So therefore we had to move to another room that was supposed to be the same room as the previous however it was much smaller. Because we had to move rooms we were supposedly credited $50 for parking but that didn’t take place. The hotel was extra busy and I don’t think we’ll ever stay again. Again, the stay was ok.

Well the overall stay was ok. The toilet in our room was running water from under the seal. We used our towels to stop the water from running across the floor. In a text message I was asked how was our stay, I then reported the situation. It was immediately taken care of however they ran into another problem. So therefore we had to move to another room that was supposed to be the same room as the previous however it was much smaller. Because we had to move rooms we were supposedly credited $50 for parking but that didn’t take place. The hotel was extra busy and I don’t think we’ll ever stay again. Again, the stay was ok.

Beautiful hotel. AC did not get cold at night. Bed was super comfy

Beautiful hotel. AC did not get cold at night. Bed was super comfy

This is at best a 3-star property-needs major attention and upgrade to common areas, elevators and the rooms. It was beat down and it showed. There was a new shower head in the antiquated circa 1980’s bathtub but that was the only ‘new’ thing. The lobby bar is nothing special with overpriced drinks. There was a large terrace garden next to the pool where it looks like they keep bees. However this also needed attention, the poor plants were in serious need of water. Regarding my stay, there was no bottled water in the room, complimentary or for a price (though the in room bar menu listed it). Called them from the room around 8:30 pm to have some delivered and caught attitude from the rude woman who answered. After an hour, no water so I had to trek downstairs to the front desk. Also there were super old lamps in the room, one of which had no way of turning on (?!) I only stayed here bc my office is in the same building but won’t stay again.

This is at best a 3-star property-needs major attention and upgrade to common areas, elevators and the rooms. It was beat down and it showed. There was a new shower head in the antiquated circa 1980’s bathtub but that was the only ‘new’ thing. The lobby bar is nothing special with overpriced drinks. There was a large terrace garden next to the pool where it looks like they keep bees. However this also needed attention, the poor plants were in serious need of water. Regarding my stay, there was no bottled water in the room, complimentary or for a price (though the in room bar menu listed it). Called them from the room around 8:30 pm to have some delivered and caught attitude from the rude woman who answered. After an hour, no water so I had to trek downstairs to the front desk. Also there were super old lamps in the room, one of which had no way of turning on (?!) I only stayed here bc my office is in the same building but won’t stay again.

Great service and location. Hotel bar is nice. Rooms are spacious and clean. Will stay again.

Great service and location. Hotel bar is nice. Rooms are spacious and clean. Will stay again.

The property felt a little dated and the rooms were smaller than many other hotels I've been at. The staff was wonderful and the fitness facility was well-equipped.

Disappointing check in experience. There was 1 person at the front desk with a long line of customer. Several managers walked by/through with no greetings to anyone or apologies. Front desk was nice and apologized multiple times.

Disappointing check in experience. There was 1 person at the front desk with a long line of customer. Several managers walked by/through with no greetings to anyone or apologies. Front desk was nice and apologized multiple times.