Great stay, hotel has everything you need inside but is also close to other dining and shopping. Valet is on point, easy to park and get in and out of. Good gluten free options.

We called the valet 3 times. After over half a hour, Could not get help with all our stuff after a wedding weekend. My crippled husband and I had to slug all our stuff downstairs and then down an escalator. No apologies, no help from front desk when they saw me making Multiple trips down escalator. I have never get so dissatisfied at a hotel of that caliber. We were missing wedding brunch and no one gave a darn.

We called the valet 3 times. After over half a hour, Could not get help with all our stuff after a wedding weekend. My crippled husband and I had to slug all our stuff downstairs and then down an escalator. No apologies, no help from front desk when they saw me making Multiple trips down escalator. I have never get so dissatisfied at a hotel of that caliber. We were missing wedding brunch and no one gave a darn.

Very nice room. Close to a lot of things that you can walk too.

Very elegant and well staffed with friendly and professional employees. Location is prime.

Very nice room. Close to a lot of things that you can walk too.

Very elegant and well staffed with friendly and professional employees. Location is prime.

Such a beautiful hotel. Clean, elegant room. Friendly service, loved all the bar options and opportunities to engage with the history of the hotel. Courtesy car was so helpful and ready quickly. Hope we get to stay here again!

Such a beautiful hotel. Clean, elegant room. Friendly service, loved all the bar options and opportunities to engage with the history of the hotel. Courtesy car was so helpful and ready quickly. Hope we get to stay here again!

Would book again

The rooms are spacious and close to a lot of great places. The inside of the hotel is absolutely beautiful!!

The hotel itself was awesome, unfortunately the area around the hotel is quite dirty with a lot of homeless people walking around. We didn't feel safe walking around as it was getting dark.

Excellent service. This is a historic hotel but well maintained with all the modern amenities.

Absolutely amazing service, tops tier linens, beautiful rooftop bar.

Great place to stay! Plenty to do around the area and the staff was amazing.

The property was great along with everything inside. The surrounding area was filled with homeless people. While they were monitored by security, we still were haggled by them as we walked out and about.

Everyone was super nice and accommodating.

First class hotel. Excellent service from all staff. Rooms clean and bed was very comfortable. Definitely recommend!

Great 2 nights stay with a delicious breakfast at City Hall Cafe. Room is spacious and the bed is comfortable.

First class hotel. Excellent service from all staff. Rooms clean and bed was very comfortable. Definitely recommend!

This hotel is truly a 5 star without a doubt in every way of grading it. Most of all, I need to give all the credit to the kindest and well trained staff. From the moment of arriaval to the last second of departure they are anticipating your every need. Thanh, Jenna and Nigel were all most kind and professinal at what they do. After arival I noticed a small discrepancy in my invoice and called the hotel directly. I spoke to Taryn after second ring and in no time she responded to my concern and handled it with an email reply to me. I can't say enough about her professinal conduct. For the rest, oh my, this historic building alone is worth the visit. Lighting inside and decore is exquisite. We enjoyed BFs in their restaurant and the high tea was another pleasant experience. Our room was clean and the king size bed couldn't be more comfortable. I highly recommend to stay in this hotel for one of a kind pleasant experience which is rare these days. We can't wait to go back for another visit.

Everything was awesome. Very friendly and helpful staff.

Great 2 nights stay with a delicious breakfast at City Hall Cafe. Room is spacious and the bed is comfortable.

Staff was super friendly and helpful

Convenient location

Convenient location

This hotel had the greatest reviews and was central to some things we wanted to do. We got checked in and went to our room, there was food or something on the drapes, the windows, you could hardly see out for the dirt. The sofa, was torn and had stains all over it. This was an anniversary trip and we had told them in advance, but nothing was prepared when we arrived, had to make a complaint for this and only then was something done. I wasn’t expecting more, I was just expecting something grand and not dirty and worn in my room especially for what I paid. The positive was the staff, you could not ask for better treatment from the staff. That’s the only reason for a four star review.

OBSESSED with this hotel. This trip was for business and I didn't get to explore and enjoy as much as I would have liked, bc of our schedule, but I would definitely return to explore more of this property. We ate dinner at Rodeo Bar, had coffee every morning at Otto's and I purchased some items from the gift shop. Would love to return and explore the new Omakase and the French Room.

This hotel had the greatest reviews and was central to some things we wanted to do. We got checked in and went to our room, there was food or something on the drapes, the windows, you could hardly see out for the dirt. The sofa, was torn and had stains all over it. This was an anniversary trip and we had told them in advance, but nothing was prepared when we arrived, had to make a complaint for this and only then was something done. I wasn’t expecting more, I was just expecting something grand and not dirty and worn in my room especially for what I paid. The positive was the staff, you could not ask for better treatment from the staff. That’s the only reason for a four star review.

Genial

Genial

OBSESSED with this hotel. This trip was for business and I didn't get to explore and enjoy as much as I would have liked, bc of our schedule, but I would definitely return to explore more of this property. We ate dinner at Rodeo Bar, had coffee every morning at Otto's and I purchased some items from the gift shop. Would love to return and explore the new Omakase and the French Room.