For being one of the oldest hotels in the US it is still beautiful and very inviting. The staff in the hotel and restaurants were fantastic. Service was impeccable.

For being one of the oldest hotels in the US it is still beautiful and very inviting. The staff in the hotel and restaurants were fantastic. Service was impeccable.

I booked for my colleague and I the exact same 2 rooms. When we checked in he was upgraded automatically and not me and he benefited a 25$ voucher for food or restaurant. So I took my room and what a surprise a noisy machine in the corridor to dry the water in the soil and the wall. It was very noisy I asked to have another room. I was finally upgraded and moved for another room. But the other room had exactly the same issue. The same machine in the corridor. Very noisy I can’t slept. My colleague had a room away from this. Why let me in this area as I complain already about the noise ????

From the valet to wait service to check out, friendly, welcoming staff! We love historic hotels and the Parker House did not disappoint. (Be sure to order the Parker House and butter!)

I booked for my colleague and I the exact same 2 rooms. When we checked in he was upgraded automatically and not me and he benefited a 25$ voucher for food or restaurant. So I took my room and what a surprise a noisy machine in the corridor to dry the water in the soil and the wall. It was very noisy I asked to have another room. I was finally upgraded and moved for another room. But the other room had exactly the same issue. The same machine in the corridor. Very noisy I can’t slept. My colleague had a room away from this. Why let me in this area as I complain already about the noise ????

From the valet to wait service to check out, friendly, welcoming staff! We love historic hotels and the Parker House did not disappoint. (Be sure to order the Parker House and butter!)

The hotel and services were great. is an excellent place to stay in the center of boston.

The hotel and services were great. is an excellent place to stay in the center of boston.

Beautiful hotel, with friendly welcoming staff. Comfortable beds, and good food.

Beautiful hotel, with friendly welcoming staff. Comfortable beds, and good food.

The staff would not check us in for our reservation, even though we had several ways to prove our identity. Context: We just moved stated and when we went to the DMV to get new drivers licenses, they voided our out-of-state licenses and will be mailing us the new in-state licenses soon. We were told we needed a valid ID to check in. No exceptions. Staff was condescending and borderline rude about the situation, backtracking and moving the goalposts every time we tried to show a new type of proof. First we were told the temporary drivers license certificate would be acceptable. Went back to the car to get them, and were told that they were not acceptable. It was the original certificate from the DMV, not a copy. Then were told if we showed the voided license it would be acceptable. went back to the car and got them. Then those were not accepted because they were voided, which we explained in advance before going to get them. We eventually had to give up, pack the luggage and kids back into the car, and drive away to find a new hotel. It was more expensive last minute, but the new hotel gave us absolutely no hassle about the ID situation and accepted the temp DMV certificate no problem. So, if you happen to be in an odd situation about current photo IDs, dont bother with this hotel.

The staff would not check us in for our reservation, even though we had several ways to prove our identity. Context: We just moved stated and when we went to the DMV to get new drivers licenses, they voided our out-of-state licenses and will be mailing us the new in-state licenses soon. We were told we needed a valid ID to check in. No exceptions. Staff was condescending and borderline rude about the situation, backtracking and moving the goalposts every time we tried to show a new type of proof. First we were told the temporary drivers license certificate would be acceptable. Went back to the car to get them, and were told that they were not acceptable. It was the original certificate from the DMV, not a copy. Then were told if we showed the voided license it would be acceptable. went back to the car and got them. Then those were not accepted because they were voided, which we explained in advance before going to get them. We eventually had to give up, pack the luggage and kids back into the car, and drive away to find a new hotel. It was more expensive last minute, but the new hotel gave us absolutely no hassle about the ID situation and accepted the temp DMV certificate no problem. So, if you happen to be in an odd situation about current photo IDs, dont bother with this hotel.

The hotel is historic and the lobby and exterior of the hotel is amazing. They have some historic pieces downstairs that were really awesome. The room was really small, and the sink and tub didn’t drain properly. The staff was extremely nice, and the valet was a great service as the price didn’t change as many times as you need to access your car.

The staff were particularly professional, engaging, and 1st class!

The hotel is historic and the lobby and exterior of the hotel is amazing. They have some historic pieces downstairs that were really awesome. The room was really small, and the sink and tub didn’t drain properly. The staff was extremely nice, and the valet was a great service as the price didn’t change as many times as you need to access your car.

Lovely hotel. Friendly helpful staff. Location was great.

Lovely hotel. Friendly helpful staff. Location was great.

Great stay…great staff!

Great stay…great staff!

We had a great stay. Loved the hotel. Staff was very friendly and accommodating, room was clean and comfortable and it was a great location.

The staff was exceptional. very friendly and kind and professional. we never waited for the front desk or an elevator. the bar, restaurant, gym, lobby was perfect with friendly customer service.

The staff was exceptional. very friendly and kind and professional. we never waited for the front desk or an elevator. the bar, restaurant, gym, lobby was perfect with friendly customer service.

Room was smaller than expected, but in the heart of Boston & along the Freedom Trail. Overall, it was definitely worth it.

Hotel is dirty, old out dated furniture. Small rooms, no USB ports, TINY bathroom, bathtub had chips, no fan. Restaurant not opened for dinner, pub was opened, limited menu, bad food.

Hotel is dirty, old out dated furniture. Small rooms, no USB ports, TINY bathroom, bathtub had chips, no fan. Restaurant not opened for dinner, pub was opened, limited menu, bad food.

The hotel is quite historical and beautiful

The hotel is quite historical and beautiful

There was a strike going on at the hotel during our stay which was disruptive and I think management should have compensated guests with a reduction in the room price. Also apparently due to the strike there were workers there from out of state who really did not know what to do, so service in the restaurant was slow and not up to par for what was expected in this caliber of hotel. They were responsive to getting a refrigerator in the room(which had been previously requested) in a timely manner upon our arrival at 1am, they replaced the faulty shower head quickly and replenished supplies in a timely manner. The weekend rates were very high so our expectations were high and we were disappointed. The location of this hotel is excellent for walking to see the sites in downtown Boston.

Waitress that served us at Last Hurrah could use some lessons on customer service. Very cold and unfriendly especially after we sent a beer back due to it tasting bad. Room was either stuffy or freezing cold when ac went on, never able to achieve a comfortable temperature for sleeping.

Waitress that served us at Last Hurrah could use some lessons on customer service. Very cold and unfriendly especially after we sent a beer back due to it tasting bad. Room was either stuffy or freezing cold when ac went on, never able to achieve a comfortable temperature for sleeping.

There was a strike going on at the hotel during our stay which was disruptive and I think management should have compensated guests with a reduction in the room price. Also apparently due to the strike there were workers there from out of state who really did not know what to do, so service in the restaurant was slow and not up to par for what was expected in this caliber of hotel. They were responsive to getting a refrigerator in the room(which had been previously requested) in a timely manner upon our arrival at 1am, they replaced the faulty shower head quickly and replenished supplies in a timely manner. The weekend rates were very high so our expectations were high and we were disappointed. The location of this hotel is excellent for walking to see the sites in downtown Boston.

House staff strike began several days before or scheduled arrival, but we were not notified until we arrived. We were unable to access room service or even standard linen service for the duration of our stay. The room was not clean (hair in sink and on bathroom floor) when we arrived. There was torn wallpaper in the bathroom. There was no mini fridge in the room, and no efforts were made to make accommodations more comfortable. On Friday morning the strikers picketed beginning at 6 am with drums and trumpets so we were awakened early and heard the protest all day until about 10 pm. At one point we asked for some silverware and after 45 min we called again and were told it was not going to happen. We asked for some form of adjustment for the far below luxury standards expected from such a high priced hotel and have received no feedback from Omni since we submitted our complaint.