Good location , feel safe staying here Room clean , but a little shabby

Lovely hotel, great staff and fantastic location. Beds were just a little uncomfortable.

Nice room nice and quiet but I did open the fridge and there was some salad in there and cherry tomatoes

We recently stayed at the Copthorne Tara Hotel Kensington in London (October 31 - November 3, 2024) and have noticed a duplicate charge for our booking. On October 22, we were charged €635.93 by Hotels.com for reservation number 72059252267718. However, on October 31, we were also charged £439.73 directly by the Copthorne Tara Hotel. Could you please investigate this matter and advise on the steps to resolve this duplicate charge? The information has already been sent once to the hotel as well, but we have not yet received a response.

The check in experience was terrible and ruin all my stay with this hotel…Girl on the check in desk was very rude, lack of professionalism( back of the chair completely laid back) look like she was in a bed not in a desk. Not hand me the key, threw it on the counter. When I explain my daughter it’s a wheelchair user, if I can park on the disable bay her only concerne it’s how long I was park there and if I will pay for the 2 days park.The only thank you I heard was said by me,she even didn’t look at me, Feel really uncomfortable with this situation, and lack of sensitivity and this girl still on training. Get rid of her before she ruin your business! The concierge was very nice and friendly, but I was so nervous I didn’t pay to much attention to him( sorry).

Copthorne Tara was an excellent hotel. Friendly and helpful staff. Clean, comfy and spacious rooms. Close to the underground station and shopping.

Copthorne Tara was an excellent hotel. Friendly and helpful staff. Clean, comfy and spacious rooms. Close to the underground station and shopping.

Be aware of the concierge when checking out. I asked for a taxi to Paddington and was expecting a regular London cab but Gulzar said we have to book it through him. He called a private car service which cost twice the amount a regular London cab cost to go from Paddington to the hotel. Make sure you know the cost before you get in the car so you don’t get charged too much.

Enjoyable three days. Staff extremely friendly and helpful - special mention for Gulzar the Concierge. The room was comfortable and clean. Only disappointment was the fact that the shower was in the bath rather than separate, and that it had a shower curtain rather than a glass screen. The only other criticism was that after returning from the theatre it was not possible to have a drink at the bar.

Enjoyable three days. Staff extremely friendly and helpful - special mention for Gulzar the Concierge. The room was comfortable and clean. Only disappointment was the fact that the shower was in the bath rather than separate, and that it had a shower curtain rather than a glass screen. The only other criticism was that after returning from the theatre it was not possible to have a drink at the bar.

Terrible service upon check in. We arrived a little early and were told the room was ready but needed the extra bed to be added and inspection from supervisor. Couldn’t get an answer on how long it would take so we could make a decision to wait or go into central London and come back in the evening. Eventually got the key over an hour later. Receptionists all looking miserable, eating food behind the desk and chewing gum. Walked right by the porter with all out luggage and wasn’t even offered a hand. Room was dated but mostly clean (damp on bathroom ceiling very obvious).Shower and next door’s shower very squeaky and noisy. The quality of image on TV was also very poor but the worst was noise coming from trains just outside every 3 min till late and from 5am in the morning!When I explained, was told hotel was full and that people book there because they like to see the trains!Well, doubt they like them that much at 5am!Offered a breakfast for our inconvenience on check out but when I explained we had to go (appointment in central London we couldn’t miss) and asked if perhaps they could take off my parking charge instead (which worked out the same), was told a plain NO. I asked to speak to a supervisor or Manager to give my feedback to, they couldn’t even be bothered to come out and speak to me!Left very disappointed…not a 4 star experience and would not stay there again or recommend to anyone!Staying there was supposed to be a treat for my kids, definitely wasn’t!!

Terrible service upon check in. We arrived a little early and were told the room was ready but needed the extra bed to be added and inspection from supervisor. Couldn’t get an answer on how long it would take so we could make a decision to wait or go into central London and come back in the evening. Eventually got the key over an hour later. Receptionists all looking miserable, eating food behind the desk and chewing gum. Walked right by the porter with all out luggage and wasn’t even offered a hand. Room was dated but mostly clean (damp on bathroom ceiling very obvious).Shower and next door’s shower very squeaky and noisy. The quality of image on TV was also very poor but the worst was noise coming from trains just outside every 3 min till late and from 5am in the morning!When I explained, was told hotel was full and that people book there because they like to see the trains!Well, doubt they like them that much at 5am!Offered a breakfast for our inconvenience on check out but when I explained we had to go (appointment in central London we couldn’t miss) and asked if perhaps they could take off my parking charge instead (which worked out the same), was told a plain NO. I asked to speak to a supervisor or Manager to give my feedback to, they couldn’t even be bothered to come out and speak to me!Left very disappointed…not a 4 star experience and would not stay there again or recommend to anyone!Staying there was supposed to be a treat for my kids, definitely wasn’t!!

Be aware of the concierge when checking out. I asked for a taxi to Paddington and was expecting a regular London cab but Gulzar said we have to book it through him. He called a private car service which cost twice the amount a regular London cab cost to go from Paddington to the hotel. Make sure you know the cost before you get in the car so you don’t get charged too much.

The hotel needs updating and the rooms as well. There is a tea tray in the room but the kettles plug does not reach the socket so we had to put the kettle on the floor. And our safe didn't lock

It is a large hotel, conveniently located. The hotel has restaurants on the property plus several within walking distance. On the negative side, the hotel interior is rather old and showing its age. The lobby is often crowded and noisy.

It is a large hotel, conveniently located. The hotel has restaurants on the property plus several within walking distance. On the negative side, the hotel interior is rather old and showing its age. The lobby is often crowded and noisy.

The staff on reception were good. But the room safe didn't work because it was locked open and the shower door needs sealing round the door. And the kettle needs a longer lead so it can reach the socket so you don't have to put it on the floor. But would stay here again

The hotel itself is fine with comfy beds, good shower and great location. The only problem was the hotel is so noisy. The heating was loud so couldn’t be on making the room cold. The noise from guests outside the hotel was loud and went on until very late. There was also an awful squealing noise outside on the last night which we couldn’t work out what it was. All this resulted in 3 terrible night sleep.

The staff on reception were good. But the room safe didn't work because it was locked open and the shower door needs sealing round the door. And the kettle needs a longer lead so it can reach the socket so you don't have to put it on the floor. But would stay here again

I have stayed here before. The staff is always friendly and we got upgradet, but unfortunately we were to close to the train tracks and the noise was very loud. We woke up early because noise from the trains and our neighbours. The walls are very thin.

I have stayed here before. The staff is always friendly and we got upgradet, but unfortunately we were to close to the train tracks and the noise was very loud. We woke up early because noise from the trains and our neighbours. The walls are very thin.

Had issue with heating in room, maintenance came straight away and also a portable heat brought to room. Very friendly and pleasant staff. Was just an overnight stay but will come back for longer Hotel great value for monay paid and in a very nice safe area.

The room was noisy unfortunately. The fridge and the heating!

Had issue with heating in room, maintenance came straight away and also a portable heat brought to room. Very friendly and pleasant staff. Was just an overnight stay but will come back for longer Hotel great value for monay paid and in a very nice safe area.

The room was noisy unfortunately. The fridge and the heating!

Freezing cold room and the heating did not work. When I was checking in other guests were also complaining of no heating. Fix your heating issue!!!!

Freezing cold room and the heating did not work. When I was checking in other guests were also complaining of no heating. Fix your heating issue!!!!

I really enjoyed my stay here. It is a traditional hotel style. From the welcome at reception and check-in. I was impressed and will stay again.

I really enjoyed my stay here. It is a traditional hotel style. From the welcome at reception and check-in. I was impressed and will stay again.

Toilet flush was bad. Sink didn’t drain and backed up. Entrance light was not working. Didn’t have a new toilet role for new room occupants. Very disappointed and dissatisfied.

Rooms were ok but dated. Reception were very good and responsive. Big disappointment was the Brasserie restaurant; overcooked food, very poor service and complaints ignored.

Rooms were ok but dated. Reception were very good and responsive. Big disappointment was the Brasserie restaurant; overcooked food, very poor service and complaints ignored.