We checked into our room it was late and we were tired. My husband got into bed when I notice the room hadn’t been vacuumed and there was an empty Tylenol box sticking out from under the bed. The man at the front desk was really nice and we changed rooms. But the bathroom floors hadn’t been cleaned and the bench had little scraps of paper all over it. My husband was too tired to move rooms again. The staff was nice the cleanliness awful. Stayed there before with never this problem.

Exterior of the hotel was under complete renovation so there was only access to the building from one side door.

Exterior of the hotel was under complete renovation so there was only access to the building from one side door.

Horrible exterior under construction, unsafe back entrance, plywood ramp near dumpsters, windows tapped up contractors started scraping our outer walls at 8;00 am on Monday holiday. No hot water Monday night and Tuesday morning. Staff was apologetic but conditions were horrid and it’s been since Feb no warning from Expedia.rating was excellent. I feel I should be credited stay or offered new stay when construction is done.

It was awful, you did no post that your facilities were under remodeling/construction. I had issues booking rooms, was hung up on twice put on hold 3 times, i'm sure the hangups were not intentional and this was your front desk not the booking agent. using a back entrance was not a big issue, but the trach container was over full and walking by the trash to enter was, and three days later there was even more trash on the ground spilling out of the trash bin. entering the room, it smelled bad with a musty sent, the bathroom mirror was cracked badly, Cobwebs over the curtain, the sheets were clean but the pillows could've been bricks and would have been just as comfortable. The room keys quit working on the second day stay, your staff did program them fairly quickly so that they would work again. The shower ran hot and cold through showering never to a scalding temp but just comfortable temp to an uncomfortable jump out of the tub cold temp. I liked the products in the shower the bath gel, shampoo and conditioner. They were not secure, and the shampoo fell off the wall where the anchor from the wall just came out. The cold shower temps happened around 6:30 am. I'm not sure if i will select Hampton or its affiliates again, i paid good money for the name and to have a nice room. This was not what I expected, or the room was of no value for what I paid. the breakfast was about standard for a typical breakfast at your competitors, a larger plate for the waffle's would be nice.

It was awful, you did no post that your facilities were under remodeling/construction. I had issues booking rooms, was hung up on twice put on hold 3 times, i'm sure the hangups were not intentional and this was your front desk not the booking agent. using a back entrance was not a big issue, but the trach container was over full and walking by the trash to enter was, and three days later there was even more trash on the ground spilling out of the trash bin. entering the room, it smelled bad with a musty sent, the bathroom mirror was cracked badly, Cobwebs over the curtain, the sheets were clean but the pillows could've been bricks and would have been just as comfortable. The room keys quit working on the second day stay, your staff did program them fairly quickly so that they would work again. The shower ran hot and cold through showering never to a scalding temp but just comfortable temp to an uncomfortable jump out of the tub cold temp. I liked the products in the shower the bath gel, shampoo and conditioner. They were not secure, and the shampoo fell off the wall where the anchor from the wall just came out. The cold shower temps happened around 6:30 am. I'm not sure if i will select Hampton or its affiliates again, i paid good money for the name and to have a nice room. This was not what I expected, or the room was of no value for what I paid. the breakfast was about standard for a typical breakfast at your competitors, a larger plate for the waffle's would be nice.

The place was under major construction and there were workers outside our room each morning. We would not have stayed there had we known about the construction. The price should have been 25$ less each night because of the inconvenience.

The place was under major construction and there were workers outside our room each morning. We would not have stayed there had we known about the construction. The price should have been 25$ less each night because of the inconvenience.

Wish there would have been some notice that the facility was totally under renovation. Would have liked to have had a choice or a discount.

Wish there would have been some notice that the facility was totally under renovation. Would have liked to have had a choice or a discount.

I spent over $150 for this night stay which i paid more expecting something better than a cheaper room. It was not. Note this included10% off. Hotel was under construction, very dated, and had smells. It was clean enough but i honestly paid more for a nicer room. It did the job for a one night sleep as we were too tired to drive. The other thing was that when house keeping came through and we were trying to sleep the walls must have been a little thin because it sounded like the vacuum was in our room. I don't think paying the price for this stay was fair however maybe it was because it was late and almost sold out (???). I still wouldnt pay that rate to stay here again.

I spent over $150 for this night stay which i paid more expecting something better than a cheaper room. It was not. Note this included10% off. Hotel was under construction, very dated, and had smells. It was clean enough but i honestly paid more for a nicer room. It did the job for a one night sleep as we were too tired to drive. The other thing was that when house keeping came through and we were trying to sleep the walls must have been a little thin because it sounded like the vacuum was in our room. I don't think paying the price for this stay was fair however maybe it was because it was late and almost sold out (???). I still wouldnt pay that rate to stay here again.

The entire hotel was covered in scaffolding with thick plastic over the windows so minimal natural light. The side door, temp entrance was rigged to be unlocked. Construction from 8-5. The bedding looked clean but super wrinkled. It was comfortable to sleep in. There was hair on the bathroom counters, in the sink and hanging from the dryer/cord. I was only there for a quick sleep so I just cleaned it. The front desk employee charged me for the room, even though I prepaid online. I thought she was just processing the incidentals. She did immediately refund it.

The entire hotel was covered in scaffolding with thick plastic over the windows so minimal natural light. The side door, temp entrance was rigged to be unlocked. Construction from 8-5. The bedding looked clean but super wrinkled. It was comfortable to sleep in. There was hair on the bathroom counters, in the sink and hanging from the dryer/cord. I was only there for a quick sleep so I just cleaned it. The front desk employee charged me for the room, even though I prepaid online. I thought she was just processing the incidentals. She did immediately refund it.

This hotel was under construction and you had to enter through a side door. The trash was located outside that door and it was filthy and trash was everywhere. It was disappointing. Cars were parked in front of the door so people had to scoot between cars with heavy luggage. This place should have advised guests in advance of the construction -- andn HOTELS.COM should have known better and should have discounted this stay further or given guests and opportunity to cancel.

This hotel was under construction and you had to enter through a side door. The trash was located outside that door and it was filthy and trash was everywhere. It was disappointing. Cars were parked in front of the door so people had to scoot between cars with heavy luggage. This place should have advised guests in advance of the construction -- andn HOTELS.COM should have known better and should have discounted this stay further or given guests and opportunity to cancel.

It was under construction but everyone was very nice

It was under construction but everyone was very nice

Properly was clean considering the construction on whole property. Had to go through side door because front door was blocked. They had good breakfast which we were not expecting.

Properly was clean considering the construction on whole property. Had to go through side door because front door was blocked. They had good breakfast which we were not expecting.

We found the hotel under major remodeling, fully scaffold access to all floors and windows without security present. We asked for a full refund and was given a confirmation code which we haven't confirmed our refund as of 7/26/2024.

We found the hotel under major remodeling, fully scaffold access to all floors and windows without security present. We asked for a full refund and was given a confirmation code which we haven't confirmed our refund as of 7/26/2024.

The entrance is under renovation. Friendly staff

The entrance is under renovation. Friendly staff

The hotel is being painted and the roof is being replaced. The entire building is covered with scaffolding. This is an inconvenience for parking and access to the room. The staff is very friendly and handling the construction inconveniences well. Great location. I would recommend this hotel for the future.

Near shops and easy freeway access

The hotel is being painted and the roof is being replaced. The entire building is covered with scaffolding. This is an inconvenience for parking and access to the room. The staff is very friendly and handling the construction inconveniences well. Great location. I would recommend this hotel for the future.

Near shops and easy freeway access

Great service, the hotel is under full on construction so getting in and out was rather complicated and cumbersome but other than that it was great.

Great service, the hotel is under full on construction so getting in and out was rather complicated and cumbersome but other than that it was great.

Very musty smelling and mattress was rock hard. Probably from 1970.

Very musty smelling and mattress was rock hard. Probably from 1970.