Just one night away, hotel was very nice, well designed and maintained

Just one night away, hotel was very nice, well designed and maintained

This looks like a nice place to stay but we booked a double room through Hotels.com and when we checked in and went to our room we found we had been down graded to a cosy room. I certainly wouldn’t pay for this, a tiny room looking out to a fire escape. I wouldn’t mind if they had explained at checkin but we were left to discover the down grade when we got to the room. A very disappointing stay.

This looks like a nice place to stay but we booked a double room through Hotels.com and when we checked in and went to our room we found we had been down graded to a cosy room. I certainly wouldn’t pay for this, a tiny room looking out to a fire escape. I wouldn’t mind if they had explained at checkin but we were left to discover the down grade when we got to the room. A very disappointing stay.

The property is nice but I was told I had to book for breakfast but it’s fully booked from 8.30-10.30 - when we got to breakfast at 10.30 it was closed

Checkin was not great it was to be 3 pm but when we arrived After3 room was not ready

The service at breakfast wasn’t as good as last year

Loved this hotel. When we arrived we weren't happy with the room we were given so we mentioned it to the Receptionist and there was no issue with moving us to another room which was a lot better and in a much better location in the hotel. The room was comfortable although a little noisy as it was above the beer garden so when the windows were open it was difficult to sleep and as it was so hot you had to have the windows open. A top sheet on the bed under the quilt would have been helpful as it was too hot to have the quilt on alone. The main criticism we had was with the breakfast. It was extremely disorganised - we could choose a time to come down but when we arrived a table was not set for us. We were given a menu which had continental breakfast and cooked breakfasts on - we weren't aware that the continental breakfast was at the side and you could help yourself as no-one mentioned it straight away. There was a lack of certain items - milk bottle was empty, no glasses for juices and no dessert spoons. We had to ask for a dessert spoon and was told they were washing them up so we were given one teaspoon each for eating our cereal and stirring our hot drinks which was a bit rubbish. Surely a hotel like this can afford to buy some dessert spoons. When the hot breakfast arrived it was of a very high standard. The restaurant staff were doing their best but we felt that it could have been a bit more organised. Dirty plates left on tables for far too long.

Loved this hotel. When we arrived we weren't happy with the room we were given so we mentioned it to the Receptionist and there was no issue with moving us to another room which was a lot better and in a much better location in the hotel. The room was comfortable although a little noisy as it was above the beer garden so when the windows were open it was difficult to sleep and as it was so hot you had to have the windows open. A top sheet on the bed under the quilt would have been helpful as it was too hot to have the quilt on alone. The main criticism we had was with the breakfast. It was extremely disorganised - we could choose a time to come down but when we arrived a table was not set for us. We were given a menu which had continental breakfast and cooked breakfasts on - we weren't aware that the continental breakfast was at the side and you could help yourself as no-one mentioned it straight away. There was a lack of certain items - milk bottle was empty, no glasses for juices and no dessert spoons. We had to ask for a dessert spoon and was told they were washing them up so we were given one teaspoon each for eating our cereal and stirring our hot drinks which was a bit rubbish. Surely a hotel like this can afford to buy some dessert spoons. When the hot breakfast arrived it was of a very high standard. The restaurant staff were doing their best but we felt that it could have been a bit more organised. Dirty plates left on tables for far too long.

Very nice stay and lovely staff at the bar.

Very nice stay and lovely staff at the bar.

Right from the moment we walked in the door, we were greeted with a friendly welcome and efficient service on check-in, this stayed the theme throughout our stay. The hotel is beautifully decorated - fun, plush and decadent - and has a cosy atmosphere. We had a relaxing glass of wine in the bar after dining out at Cafe Des Amis across the road (highly recommend). The hotel is surrounded by a handful of diverse and highly-rated eateries. Eggs were cooked to runny perfection in the morning and the staff were so on the ball and welcoming. We'll see you again on our next visit Falstaff!

Right from the moment we walked in the door, we were greeted with a friendly welcome and efficient service on check-in, this stayed the theme throughout our stay. The hotel is beautifully decorated - fun, plush and decadent - and has a cosy atmosphere. We had a relaxing glass of wine in the bar after dining out at Cafe Des Amis across the road (highly recommend). The hotel is surrounded by a handful of diverse and highly-rated eateries. Eggs were cooked to runny perfection in the morning and the staff were so on the ball and welcoming. We'll see you again on our next visit Falstaff!

Great hotel and ideal stay to visit The Marlowe Theatre. However, there was no air conditioning which meant for a restless night.

Great hotel and ideal stay to visit The Marlowe Theatre. However, there was no air conditioning which meant for a restless night.

The hotel on arrival looked good. Greeted by a friendly member of staff and checked in. Lovely lounge and bar passed on the way to the room. The room was well decorated, larger than we expected, big bed, very clean, tea and coffee facilities and bathroom very smart with nice toiletries.Housekeeping brilliant, keep room spotless throughout my stay. Was next to a very busy pub, so was noisy but that died down just after 11pm.It didn’t bother us. Wi-Fi was free but very intermittent. Breakfast staff friendly, lovely room with continental laid out. Hot menu looked good, however if the sausage was a Cumberland as stated it was bland and lacked spices, the scrambled eggs were heavy and dry. Several residents in the breakfast room in my hearing did ask for a fried egg but were told they didn’t do that! My another half was not impressed he loves a fried egg. Not sure why, chef can do a poached egg as I had on the second morning.Pancakes were lovely too! Also remember to take your card to the bar as I popped down for a drink and was told I couldn’t charge my drink to my room! Never had that happen in all my travels! Good hotel, just a few quirks!

The hotel on arrival looked good. Greeted by a friendly member of staff and checked in. Lovely lounge and bar passed on the way to the room. The room was well decorated, larger than we expected, big bed, very clean, tea and coffee facilities and bathroom very smart with nice toiletries.Housekeeping brilliant, keep room spotless throughout my stay. Was next to a very busy pub, so was noisy but that died down just after 11pm.It didn’t bother us. Wi-Fi was free but very intermittent. Breakfast staff friendly, lovely room with continental laid out. Hot menu looked good, however if the sausage was a Cumberland as stated it was bland and lacked spices, the scrambled eggs were heavy and dry. Several residents in the breakfast room in my hearing did ask for a fried egg but were told they didn’t do that! My another half was not impressed he loves a fried egg. Not sure why, chef can do a poached egg as I had on the second morning.Pancakes were lovely too! Also remember to take your card to the bar as I popped down for a drink and was told I couldn’t charge my drink to my room! Never had that happen in all my travels! Good hotel, just a few quirks!

A characterful hotel in a good location, friendly and efficient staff.

A characterful hotel in a good location, friendly and efficient staff.

We stop here on a regular basis whilst visiting family. Rooms are small but adequate, beds comfortable and clean. Great breakfast!

We stop here on a regular basis whilst visiting family. Rooms are small but adequate, beds comfortable and clean. Great breakfast!

The hotel was very cute and the staff was quite nice.

The hotel was very cute and the staff was quite nice.

Excellent stay great breakfast, comfortable room with comfy bed and bathroom with bath. Has its own car park at rear. But the best is its location in the centre of Canturbury in easy walking distance of everything.

Staff on check in and check out were extremely unenthusiastic about life! Room nothing like the pictures, very basic/dated and actually stuck out in an outbuilding. Breakfast was good!

Staff on check in and check out were extremely unenthusiastic about life! Room nothing like the pictures, very basic/dated and actually stuck out in an outbuilding. Breakfast was good!

We booked 2 night stay but the ground floor room we were given was a disaster . No hot water for showers until the morning we left . Ground floor room looked straight out onto busy road so sleepless nights . Security door was broken so open all night it was just like Faulty Towers , poached eggs were like golf balls & after sending them back came out the same , third time was lucky .Will not be going back anytime soon .

We booked 2 night stay but the ground floor room we were given was a disaster . No hot water for showers until the morning we left . Ground floor room looked straight out onto busy road so sleepless nights . Security door was broken so open all night it was just like Faulty Towers , poached eggs were like golf balls & after sending them back came out the same , third time was lucky .Will not be going back anytime soon .

One of the rooms has an adjoining wall to the pub next door who, at the weekend, play rock music until 2 am .....luckily the very helpful manager at reception arranged another room for us or our stay would have been a disaster

One of the rooms has an adjoining wall to the pub next door who, at the weekend, play rock music until 2 am .....luckily the very helpful manager at reception arranged another room for us or our stay would have been a disaster

Very good location close to restaurants , pubs , shops

Very good location close to restaurants , pubs , shops