this hotel has a bad smell and it didn't have have any Spanish channels so that was something I didn't like about this Hotel

this hotel has a bad smell and it didn't have have any Spanish channels so that was something I didn't like about this Hotel

Great food, great room! Perfect place for a romantic anniversary staycation!

Great food, great room! Perfect place for a romantic anniversary staycation!

We love staying here it’s in a central location. I understand the renovations that’s the reason for the mess. Overall we enjoy staying here.

We love staying here it’s in a central location. I understand the renovations that’s the reason for the mess. Overall we enjoy staying here.

Nice

Very nice all around staff in every department and beautiful places to walk and see nature one of the best ive been to

Loved this stay… perfect for a weekend getaway!

Great pools

This hotel was perfect. I missed my flight going to Santa Barbara and had to stay the night at phoenix. I wish I had more time to enjoy the property the food at the hotel restaurant was amazing. If I ever come back to phoenix I’ll definitely stay here again.

Beautiful salt water pool with water falls. Crystal clear. Great waitress (Kristian) in the casual restaurant in the lobby (market cafe). Beautiful grounds with a family of Chuckwallas.

We had to spend an extra night at this hotel, but we didn't mind. The only thing thing is it's not very convenient for for shopping or dining but there is a restaurant or two on site.

The property was absolutely beautiful, and the pool was wonderful. I think we were in an older part of the hotel though, but the room was still great. The grounds are very pretty. The only thing is it's not very convenient for dining or shopping

The property was absolutely beautiful, and the pool was wonderful. I think we were in an older part of the hotel though, but the room was still great. The grounds are very pretty. The only thing is it's not very convenient for dining or shopping

Enjoyed our stay and the staff

Enjoyed our stay and the staff

The resort has stunning, natural landscaping with incredible waterfalls, rock walls and water features throughout the property. The pools are well designed and thankfully salt water. There is a waterway between the pools which is very nice. Because of the resort's size, it's quite a workout to walk to the restaurants from the south portal entrance. It's a little confusing at first to find where everything is located with the various stairs, gates, bridges and tunnel. Be prepared to do some investigating after arrival. It's not intuitive. Front desk staff are ok, but maybe they might need some additional training in friendly customer service. Bar staff were not as friendly as I am used to in expensive resorts. They could smile more and not be so grumpy. I transferred to the Royal Palms Resort after staying in this resort, because Palm's staff without a doubt go above and beyond and they don't struggle being extra friendly. I felt the Marriott staff seemed new to hospitality and it was all about them and maybe not trained enough in how to make the guest feel special or even like the guest mattered. Staff need to remember, you can have the most beautiful property in Phoenix, but if guests don't feel welcome and like they are "friends" of the resort, it doesn't matter what the property looks like. I have to say, I did notice a female waiter at breakfast greeting return guests very nicely by name and chatting with them, so there are pockets of experience at the resort.

The resort has stunning, natural landscaping with incredible waterfalls, rock walls and water features throughout the property. The pools are well designed and thankfully salt water. There is a waterway between the pools which is very nice. Because of the resort's size, it's quite a workout to walk to the restaurants from the south portal entrance. It's a little confusing at first to find where everything is located with the various stairs, gates, bridges and tunnel. Be prepared to do some investigating after arrival. It's not intuitive. Front desk staff are ok, but maybe they might need some additional training in friendly customer service. Bar staff were not as friendly as I am used to in expensive resorts. They could smile more and not be so grumpy. I transferred to the Royal Palms Resort after staying in this resort, because Palm's staff without a doubt go above and beyond and they don't struggle being extra friendly. I felt the Marriott staff seemed new to hospitality and it was all about them and maybe not trained enough in how to make the guest feel special or even like the guest mattered. Staff need to remember, you can have the most beautiful property in Phoenix, but if guests don't feel welcome and like they are "friends" of the resort, it doesn't matter what the property looks like. I have to say, I did notice a female waiter at breakfast greeting return guests very nicely by name and chatting with them, so there are pockets of experience at the resort.

A beautiful resort with excellent staff, restaurants, pools. Would definitely go back!

Beautiful property, delicious food. The Room smells like cigarette. I tried to bring it up to the management at the front desk. They gave me a noon check out and $15 resort credit. When I told them my stay made me feel very sick. How is this hotel all up to the code? Im going to report this to the Health Department. This is so unacceptable. Felt unsafe staying in a room where it made us feel sick after inhaling cigarette smell all night.

A beautiful resort with excellent staff, restaurants, pools. Would definitely go back!

Beautiful property, delicious food. The Room smells like cigarette. I tried to bring it up to the management at the front desk. They gave me a noon check out and $15 resort credit. When I told them my stay made me feel very sick. How is this hotel all up to the code? Im going to report this to the Health Department. This is so unacceptable. Felt unsafe staying in a room where it made us feel sick after inhaling cigarette smell all night.

Great front desk staff!

Love this hotel

Great front desk staff!

Bathroom was very small and disappointing. Pillows were flat. Otherwise, pools looked nice and room was nice with patio.

Bathroom was very small and disappointing. Pillows were flat. Otherwise, pools looked nice and room was nice with patio.

Impressive hotel, quite sprawling. Loved the pool and the views. Food was excellent, and the staff were lovely. Elevators were a bit slow, and did not have AC in them, perhaps something that will be fixed. Overall it was a great stay, and we would book again. Looking forward to a next time.

Love this property

Impressive hotel, quite sprawling. Loved the pool and the views. Food was excellent, and the staff were lovely. Elevators were a bit slow, and did not have AC in them, perhaps something that will be fixed. Overall it was a great stay, and we would book again. Looking forward to a next time.

Did not like NO microwave in my room and that there was a community microwave on 3rd floor!