Nice hotel, but service and overall experience is so lacking it’s pathetic. No hot water in the shower despite letting water run for 20 mins - environment impact is disappointing. Front desk and waiter at the restaurant were more concerned about getting me out the door than on the experience.

We had a disappointing experience at this hotel for our 23rd Anniversary. Parking options provided by the hotel were limited and expensive: $2/hour for self-parking or $37 for valet. We later discovered nearby parking garages that charge only $1/hour (capped at $11/day) and are free on Sundays and federal holidays. After parking in the garage suggested by the hotel staff, we were told there was no elevator, so we had to navigate eight flights of stairs. However, upon further exploration, we found an elevator away from the stairwell. Our room was clean and comfortable but had a view of an urban courtyard dominated by a brick wall with a mural of a Peregrine falcon. Dining at the hotel restaurant was disappointing. Dinner included an overly salty hamburger, and breakfast for two cost about $72 for basic scrambled eggs (unseasoned), pancakes, French toast, and coffee brewed in what seemed to be an unclean pot. Service was poor—we were forgotten, and simple requests, like ketchup for eggs, were overlooked until after the meal was finished. Overall, while the rooms were nice, the high prices, poor service, and lack of convenience make this hotel a poor value. There are better options closer to the Old Market area at a similar price point.

We had a disappointing experience at this hotel for our 23rd Anniversary. Parking options provided by the hotel were limited and expensive: $2/hour for self-parking or $37 for valet. We later discovered nearby parking garages that charge only $1/hour (capped at $11/day) and are free on Sundays and federal holidays. After parking in the garage suggested by the hotel staff, we were told there was no elevator, so we had to navigate eight flights of stairs. However, upon further exploration, we found an elevator away from the stairwell. Our room was clean and comfortable but had a view of an urban courtyard dominated by a brick wall with a mural of a Peregrine falcon. Dining at the hotel restaurant was disappointing. Dinner included an overly salty hamburger, and breakfast for two cost about $72 for basic scrambled eggs (unseasoned), pancakes, French toast, and coffee brewed in what seemed to be an unclean pot. Service was poor—we were forgotten, and simple requests, like ketchup for eggs, were overlooked until after the meal was finished. Overall, while the rooms were nice, the high prices, poor service, and lack of convenience make this hotel a poor value. There are better options closer to the Old Market area at a similar price point.

staff was great, room was great

staff was great, room was great

Construction in surrounding area, limited parking.

Great property and the staff was so kind, but they were beyond understaffed. I asked for special accommodation for when we arrived and they were forgotten.

Great property and the staff was so kind, but they were beyond understaffed. I asked for special accommodation for when we arrived and they were forgotten.