Sprained my ankle in Bali. I asked the hotel to see if there were any exceptions to make to my reservation because I needed to leave Indonesia to get an MRI. They took 3 days to ask for proof of healthcare services. I provided them pictures of all my paperwork, and then they took another 3 days to respond ultimately to tell me it was too late to do anything. I was 10 days away from my reservation, but waiting for the hotel's response alone is part of the reason why it was too late. I would not recommend this hotel based on their slow communication.

Sprained my ankle in Bali. I asked the hotel to see if there were any exceptions to make to my reservation because I needed to leave Indonesia to get an MRI. They took 3 days to ask for proof of healthcare services. I provided them pictures of all my paperwork, and then they took another 3 days to respond ultimately to tell me it was too late to do anything. I was 10 days away from my reservation, but waiting for the hotel's response alone is part of the reason why it was too late. I would not recommend this hotel based on their slow communication.