Everything was good except the service. I booked the hotel for 2 days, and decided to stay only 1, first receptionist said they will give 50% refund and then decided not to give at all, which is not acceptable

Overall not that impressed with my experience at this hotel. Things that may feel insignificant on their own add up to an underwhelming stay for the price. The pool/outdoor area was not open (under renovation) — this should’ve been disclosed at time of booking. Time outdoors at the hotel is an important consideration for me when deciding where to stay. I don’t like spending hours at a time cooped up inside an AC space with no options to get fresh air. When I asked about other available outdoor spaces at the hotel, the staff gestured towards the front entrance as if to say, you can hang out right outside the front entrance. There were no hypoallergenic options for pillows available. Customer service to me goes a long way towards me accepting the unexpected lack of amenities. With the exception of one staff who went out of their way to get silverware for me from the kitchen when all they had were plastic spoons for use, the rest of the staff seemed satisfied to provide the bare minimum response. When I asked for a slight extension for check out the staff seemed to be bothered to engage in the conversation but finally agreed to giving 30m after I reassured them I wasn’t a messy guest. I was also told because i booked through a third party site I wouldn’t be able to get Hilton Honors points for my stay. This seems strange in this day and age of numerous online booking options.

Overall not that impressed with my experience at this hotel. Things that may feel insignificant on their own add up to an underwhelming stay for the price. The pool/outdoor area was not open (under renovation) — this should’ve been disclosed at time of booking. Time outdoors at the hotel is an important consideration for me when deciding where to stay. I don’t like spending hours at a time cooped up inside an AC space with no options to get fresh air. When I asked about other available outdoor spaces at the hotel, the staff gestured towards the front entrance as if to say, you can hang out right outside the front entrance. There were no hypoallergenic options for pillows available. Customer service to me goes a long way towards me accepting the unexpected lack of amenities. With the exception of one staff who went out of their way to get silverware for me from the kitchen when all they had were plastic spoons for use, the rest of the staff seemed satisfied to provide the bare minimum response. When I asked for a slight extension for check out the staff seemed to be bothered to engage in the conversation but finally agreed to giving 30m after I reassured them I wasn’t a messy guest. I was also told because i booked through a third party site I wouldn’t be able to get Hilton Honors points for my stay. This seems strange in this day and age of numerous online booking options.

Property was as expected for a Doubletree. Stayed here years ago and the face-lift is good. Always love the warm cookies from the front desk 😋 and the staff was pleasant 👍

Property was as expected for a Doubletree. Stayed here years ago and the face-lift is good. Always love the warm cookies from the front desk 😋 and the staff was pleasant 👍

The staff was amazing went out of their way to make our trip fantastic

Great stay

The hotel is nice and clean. The restaurant inside is too expensive for what you get. It’s 30 dollars a night for parking so that really adds up.