Food cleaning all other service,

The rooms are very outdated. No ventilation in bathrooms. When you go to have a shower, the entire bathroom ceiling and the outside ceiling around the bathroom is wet ands damp. There were flies coming out of the drain in the bathroom and at one point there were worms coming out of the bathroom sink. We got the room changed but the a/c in the second room was not cooing the room at all. For a hotel that boast themselves as a 4 star hotel don't have basic amenities like fridge and safe. Even the tv is so old that it does not even have a power off button!! I would not even dream to stay at this hotel not just in mumbai but also other locations if they have one! Too bad I don't have the option to post pics on this site. But I'm surely going to post it on Google.

The rooms are very outdated. No ventilation in bathrooms. When you go to have a shower, the entire bathroom ceiling and the outside ceiling around the bathroom is wet ands damp. There were flies coming out of the drain in the bathroom and at one point there were worms coming out of the bathroom sink. We got the room changed but the a/c in the second room was not cooing the room at all. For a hotel that boast themselves as a 4 star hotel don't have basic amenities like fridge and safe. Even the tv is so old that it does not even have a power off button!! I would not even dream to stay at this hotel not just in mumbai but also other locations if they have one! Too bad I don't have the option to post pics on this site. But I'm surely going to post it on Google.

Very bad experience. Service wise horrible. Unprofessional staff

Very bad experience. Service wise horrible. Unprofessional staff

The service was excellent. The room was clean but would be excellent with a little refurbishment. Food is excellent.

The service was excellent. The room was clean but would be excellent with a little refurbishment. Food is excellent.

The staff here are really nice. Unfortunately that's the only positive thing about this place! The hotel is under renovation. There is no bar! There is no Swimming pool. The whole place looks like something from the 1980's. My room was to put it bluntly horrible. Run down and tired looking. See the photos. They are extremely dated and items like cupboard doors and drawers are sticky and hard to open. On top of that the safe didn't work either! That wasn't the worst thing though. By far the worst thing was the humidity in the room. Air conditioning ON or off made no difference what so ever. Off actually slightly improved the situation. On or off you felt "wet and sticky". Your clothes feel damp, the bedding feels damp. This is obviously a hotel wide thing as dehumidifiers are in the corridors! It's unpleasant to say the least. An update on this. I've come home and my wife whilst putting my washing in the machine commented on how much my clothes smelt of damp!! On one occasion the room door didn't lock. The staff were "it's OK, we fix" but even so, I had to go to work and leave my room unlocked! Breakfast is "different". One day due to work commitments I had to get my breakfast at 7 am. This is a standard time in any hotel. Not this one! I ended up with cold beans, cold sausages and like warm potatoes. There were no staff at all. I was told it was my fault as breakfast starts at 7.30 am!! Choose this hotel if you want. However if you do a little more searching you will find

The staff here are really nice. Unfortunately that's the only positive thing about this place! The hotel is under renovation. There is no bar! There is no Swimming pool. The whole place looks like something from the 1980's. My room was to put it bluntly horrible. Run down and tired looking. See the photos. They are extremely dated and items like cupboard doors and drawers are sticky and hard to open. On top of that the safe didn't work either! That wasn't the worst thing though. By far the worst thing was the humidity in the room. Air conditioning ON or off made no difference what so ever. Off actually slightly improved the situation. On or off you felt "wet and sticky". Your clothes feel damp, the bedding feels damp. This is obviously a hotel wide thing as dehumidifiers are in the corridors! It's unpleasant to say the least. An update on this. I've come home and my wife whilst putting my washing in the machine commented on how much my clothes smelt of damp!! On one occasion the room door didn't lock. The staff were "it's OK, we fix" but even so, I had to go to work and leave my room unlocked! Breakfast is "different". One day due to work commitments I had to get my breakfast at 7 am. This is a standard time in any hotel. Not this one! I ended up with cold beans, cold sausages and like warm potatoes. There were no staff at all. I was told it was my fault as breakfast starts at 7.30 am!! Choose this hotel if you want. However if you do a little more searching you will find

The property is definitely not worth the 4 star class of hotels ...it needs major renovayion they need to work on major reapirs of the hotel to make it look new clean and crsip and pleaaurable for the guests ! the staff is very friendly and cooperative and do deserve a 10 star 🌟

The property is definitely not worth the 4 star class of hotels ...it needs major renovayion they need to work on major reapirs of the hotel to make it look new clean and crsip and pleaaurable for the guests ! the staff is very friendly and cooperative and do deserve a 10 star 🌟

I only stay here, large rooms, cheap prices, English tv stations, nice lobby…I wouldn’t stay anywhere else!

I only stay here, large rooms, cheap prices, English tv stations, nice lobby…I wouldn’t stay anywhere else!

Terrible. The rooms did not open for 2hrs !! Reception wont pick up the phone ! Very bad serice. Definitey Not recommended for the pricing, you’ll get much better options around this place!

Terrible. The rooms did not open for 2hrs !! Reception wont pick up the phone ! Very bad serice. Definitey Not recommended for the pricing, you’ll get much better options around this place!

Check in experience was pathetic. Arrived at the hotel past midnight and they claimed to not have received the booking from hotels.com and asked me to pay again. We finally agreed that they would block the amount on my credit card until they received confirmation from hotels.com. I got a call at 5am saying hotels.com had responded and there was an issue in the booking system somewhere.

Check in experience was pathetic. Arrived at the hotel past midnight and they claimed to not have received the booking from hotels.com and asked me to pay again. We finally agreed that they would block the amount on my credit card until they received confirmation from hotels.com. I got a call at 5am saying hotels.com had responded and there was an issue in the booking system somewhere.

Pleasant stat

Pleasant stat

Undoubtedly one of the best experience I'd. Everything from check in to check out was extremely smooth and we'll coordinated.

Undoubtedly one of the best experience I'd. Everything from check in to check out was extremely smooth and we'll coordinated.

Very polite and friendly staff from housekeeping to front desk all the staff were wonderful, expensive food though n no u can’t get food from outside..

Very polite and friendly staff from housekeeping to front desk all the staff were wonderful, expensive food though n no u can’t get food from outside..

Excellent in all respect

Claim to have a swimming pool but it is closed as the pool is in the dinning area. The staff are liars and skimmers. The room provided was not ready on time. Nobody was bothered. Lobby had drug deals going on when we had to wait as our room was not ready at 2.00 pm, the allocated time. We were offered complimentary pick up and drop off to the airport, so I booked it with a person named Shivani. When the car did not turn up I rang the hotel and a chap called Vijay said we are not eligible and he will organise it for 1500 rupees. In the end I took the cab for less then 300 rupees. Overall avoid this place.

Claim to have a swimming pool but it is closed as the pool is in the dinning area. The staff are liars and skimmers. The room provided was not ready on time. Nobody was bothered. Lobby had drug deals going on when we had to wait as our room was not ready at 2.00 pm, the allocated time. We were offered complimentary pick up and drop off to the airport, so I booked it with a person named Shivani. When the car did not turn up I rang the hotel and a chap called Vijay said we are not eligible and he will organise it for 1500 rupees. In the end I took the cab for less then 300 rupees. Overall avoid this place.

Check in process was pretty easy. Staff was very helpful. They even helped us find a cab at 2 am to get to the airport. Only thing we found odd was that hotel does not allow outside food, specially if we eat out and have leftovers we should be able to take it to our room. Other than that hotel was fantastic and will definitely recommend staying at VITS

Check in process was pretty easy. Staff was very helpful. They even helped us find a cab at 2 am to get to the airport. Only thing we found odd was that hotel does not allow outside food, specially if we eat out and have leftovers we should be able to take it to our room. Other than that hotel was fantastic and will definitely recommend staying at VITS

The hotel had a really nice vibe. A nice quiet retreat in a busy airport location. The staff were great and friendly, going out of their way to help me out.

The hotel had a really nice vibe. A nice quiet retreat in a busy airport location. The staff were great and friendly, going out of their way to help me out.

The service was good and the upgrade was appreciated

The service was good and the upgrade was appreciated