Great night staying before a trip to Harry Potter Studios tour. Very clean and comfortable with friendly staff.

Had an amazing time at this Hotel! The staff were fantastic. Special mention to Paige for making my wife’s 30th extra special with the help from Millie. Those two were brilliant at the desk. 100% recommend this hotel especially if your planning to visit Harry Potter Studio which is literally around the corner. Or even visiting London. Tube will take approx 40mins from here. Fantastic experience.

Had an amazing time at this Hotel! The staff were fantastic. Special mention to Paige for making my wife’s 30th extra special with the help from Millie. Those two were brilliant at the desk. 100% recommend this hotel especially if your planning to visit Harry Potter Studio which is literally around the corner. Or even visiting London. Tube will take approx 40mins from here. Fantastic experience.

Small rooms, bathroom was a bit shabby wrt fixtures and fittings- the tap on the sink was unstable and I couldn’t tell hot/cold direction, so we used bottled water to brush our teeth; my son couldn’t get the hang of the flush mechanism of the toilet, too fiddly ?partially damaged. Lovely view. Quiet rooms (we were in the wing to the L of the main entrance). Breakfast was really good, very happy with the content and the value. The room was clean, bedding fresh.

Small rooms, bathroom was a bit shabby wrt fixtures and fittings- the tap on the sink was unstable and I couldn’t tell hot/cold direction, so we used bottled water to brush our teeth; my son couldn’t get the hang of the flush mechanism of the toilet, too fiddly ?partially damaged. Lovely view. Quiet rooms (we were in the wing to the L of the main entrance). Breakfast was really good, very happy with the content and the value. The room was clean, bedding fresh.

The hotel was a little bit worn to say the least

The hotel was a little bit worn to say the least

The experience overall was not good at all, first of all it is not the manor that you stay in you stay in a totally different place, we were greeted by very unwelcoming staff, we arrived 25 minutes early fair enough so we went to get coffee and was greeted by the man behind the bar we asked for two coffees one latte one black he looked at us ran off and didnt see anyone for 15 odd minutes came back with another member of staff and didnt understand what we were asking as he was from another country the other staff member had to translate coffee was fair price, then we went to our room smelt very musky, dust on alot of surfaces and the head board, the bathroom design was lovely but dirty had previous peoples hair by the sink pubic hair on the side by the toilet, allergies had kicked off had to take piriton and inhalers, in the morning we went for breakfast the food was spot on cannot fault the place for the food plenty of choice and all really tasty food, but there was a large queue we felt very pressured as their all looking over at us all when we were trying to eat so we can hurry i think people should book time slots for their breakfast to avoid this. Staff were polite this morning when leaving but for £170 for one night is way above the price they should be charging.

The experience overall was not good at all, first of all it is not the manor that you stay in you stay in a totally different place, we were greeted by very unwelcoming staff, we arrived 25 minutes early fair enough so we went to get coffee and was greeted by the man behind the bar we asked for two coffees one latte one black he looked at us ran off and didnt see anyone for 15 odd minutes came back with another member of staff and didnt understand what we were asking as he was from another country the other staff member had to translate coffee was fair price, then we went to our room smelt very musky, dust on alot of surfaces and the head board, the bathroom design was lovely but dirty had previous peoples hair by the sink pubic hair on the side by the toilet, allergies had kicked off had to take piriton and inhalers, in the morning we went for breakfast the food was spot on cannot fault the place for the food plenty of choice and all really tasty food, but there was a large queue we felt very pressured as their all looking over at us all when we were trying to eat so we can hurry i think people should book time slots for their breakfast to avoid this. Staff were polite this morning when leaving but for £170 for one night is way above the price they should be charging.

We really enjoyed two nights. Helpful and friendly staff. Dinner and breakfast were fine. Swimming pool is a bit small but better than nothing. Very quiet and impeccably maintained grounds. We’ll visit again and next time we’ll explore the grounds in depth. Definitely a 5 star location.

We really enjoyed two nights. Helpful and friendly staff. Dinner and breakfast were fine. Swimming pool is a bit small but better than nothing. Very quiet and impeccably maintained grounds. We’ll visit again and next time we’ll explore the grounds in depth. Definitely a 5 star location.

Staff friendly and informative. No real complaints but slightly disappointed Netflix was clearly barred from the wifi!

Staff friendly and informative. No real complaints but slightly disappointed Netflix was clearly barred from the wifi!

I had a good experience at the hotel.

I had a good experience at the hotel.

A very tired hotel in need of an update which seems to focus more on events than accommodation.

A very tired hotel in need of an update which seems to focus more on events than accommodation.

Our stay was comfortable and relaxing. I would have given a 5 star rating but we a little surprised and puzzled by dining facilities in the evening which were so laid back as to be almost horizontal. Also, when checking out I requested an invoice which the receptionist seemed unable to print off, but she promised to email it to me. So far I have not received it, and would be grateful if you could forward it to me asap. The majority of the staff were very helpful and friendly and went out of their way to offer assistance.

Our stay was comfortable and relaxing. I would have given a 5 star rating but we a little surprised and puzzled by dining facilities in the evening which were so laid back as to be almost horizontal. Also, when checking out I requested an invoice which the receptionist seemed unable to print off, but she promised to email it to me. So far I have not received it, and would be grateful if you could forward it to me asap. The majority of the staff were very helpful and friendly and went out of their way to offer assistance.

Not enough seating for breakfast. Poor/limited menu. Poor service and all classes tasted of soap which ruined the taste of the drink. A very dirty tea towel was being used to dry glasses!!

Not enough seating for breakfast. Poor/limited menu. Poor service and all classes tasted of soap which ruined the taste of the drink. A very dirty tea towel was being used to dry glasses!!

The rooms were unclean & the service was really poor. We booked 1 year in advance because we were invited to a wedding there. - no acknowledgement from reception staff as we walked in/by - the rooms were tired and superficially cleaned. The carpets need a wash - they’re foul smelling - the room are not sound proof so you can everything from the nxt door room - there is grime in the corners of the bathroom - the breakfast was dry and overcooked - the mattress was so worn it sunk down to the hard divan underneath - I spoke with reception and they said there was nothing they could do as the hotel was full. - I asked reception for the room to be re cleaned & and they smirked and rolled their eyes. - it’s a really horrible hotel & I really wouldn’t recommend it at all - even if you think you should stay here as you are attending an even. Don’t.

We stayed in The Admiral suite which was lovely. The grounds were gorgeous and we spent an afternoon strolling the grounds and relaxing on the property. The bar was great and both dinner and breakfast were terrific. Can't say enough about how attentive the wait staff were, including making sure they knew if we had any food allergies. The front desk staff were thoughtful. Would definitely return

Generally a nice stay, staff helpful with issues. Original room had adjoining door and unfortunately you can hear everything through these as there was two chaps next door who evening talking was loud. Moved to another room at 11pm which also had an adjoining door (not required) but could still here every word on next doors telly.

Good pool, rooms, breakfast and pool. Rather hot as room air conditioning not functional.

Overall very good, my daughter enjoyed the pool but i did feel this could do with some tlc. Room was clean and evening meal was extremely good.

Overall very good, my daughter enjoyed the pool but i did feel this could do with some tlc. Room was clean and evening meal was extremely good.

The property was convenient for all the activities i had planned for my trip.

The property was convenient for all the activities i had planned for my trip.

Beautiful setting and impressive building. Staff very friendly and helpful. Good choice food during the day, plus buffet breakfast. Booked stay to attend Harry Potter studios. Excellent location 4 mins drive away. Had fab time. Even had time to use to pool.

Came with my daughter and grandchildren and we all loved it. The room was great and the gardens were brilliant- great location for the Harry Potter tour.

Beautiful setting and impressive building. Staff very friendly and helpful. Good choice food during the day, plus buffet breakfast. Booked stay to attend Harry Potter studios. Excellent location 4 mins drive away. Had fab time. Even had time to use to pool.