Great came her for our 1 yr wedding anniversary. Very impressed of the overall service, cleanliness, and value of this location. We will come back or at least to another Hotel 1

Food was amazing, only wish they stayed open later.

Very clean and highly esthetic

Beautiful, sustainable property with excellent views of the bay and well located across the street from the ferry build. The rooms are clean and have natural healthy materials, filtered water if available. Since the weather is mild in SF I found the down comforter to be too warm and wished that they had lighter bedding. Service and staff is very good and the restaurant has delicious, healthy organic food. The line to order breakfast, however, was confusing and inefficient. They need more people taking orders or should provide table service.

Their additional fee’s are ridiculous. And not well explained so a couple things I should have received I did not. Nice hotel and great location but those “hidden” fee’s are insane.

Their additional fee’s are ridiculous. And not well explained so a couple things I should have received I did not. Nice hotel and great location but those “hidden” fee’s are insane.

Wonderful hotel

Wonderful hotel

The room was not super upscale - did not feel worth the money. It didn't feel like a super luxurious hotel that I would expect from 1 Hotel. Everything is ridiculously overpriced from the room itself to the spa services and the mediocre food.

The room was not super upscale - did not feel worth the money. It didn't feel like a super luxurious hotel that I would expect from 1 Hotel. Everything is ridiculously overpriced from the room itself to the spa services and the mediocre food.

loved it.

Staff at check out was not attentive, not friendly. Also the charges on the check out in the room was different than the emailed check out amount. Charged an additional $50 with tax and a service charge for mini bar use that we did not consume. Still waiting for the refund!

loved it.

Staff at check out was not attentive, not friendly. Also the charges on the check out in the room was different than the emailed check out amount. Charged an additional $50 with tax and a service charge for mini bar use that we did not consume. Still waiting for the refund!

Excellent service and peaceful ambience

Excellent service and peaceful ambience

This hotel is very conveniently located in FiDi. However, I was very disappointed with the service and lack of transparency regarding the parking fee (this should have been disclosed at at the front desk during check-in). In terms of service, in-room dining was mixed up, text requests were not always answered promptly (or at all), and I found the food overall quite mediocre. Additionally, I had a rather unpleasant time when I drove up to get checked in. The valet driver assumed I was there to pick someone up and was visibly surprised when I said I was there to check in. Not sure whether it was my casual outfit (just in sweats for comfort of travel) or what the reason was... but quite disappointing, especially as a woman of color.

This hotel is very conveniently located in FiDi. However, I was very disappointed with the service and lack of transparency regarding the parking fee (this should have been disclosed at at the front desk during check-in). In terms of service, in-room dining was mixed up, text requests were not always answered promptly (or at all), and I found the food overall quite mediocre. Additionally, I had a rather unpleasant time when I drove up to get checked in. The valet driver assumed I was there to pick someone up and was visibly surprised when I said I was there to check in. Not sure whether it was my casual outfit (just in sweats for comfort of travel) or what the reason was... but quite disappointing, especially as a woman of color.

Having stayed in every 4 and 5 star hotel in San Francisco, it was hard to see how this hotel rates as is does (i.e. Michelin, etc). The rooms are fine - cozy-ish, clean. Nothing special. The hand held shower head was made of cheap plastic, and the holder was broken, making it impossible to set a comfortable position while showering. Experienced an incredibly frustrating interaction with staff on check in, being made to place an auth hold on a credit card for room and tax despite these charges having been pre-paid (with the receipt from Expedia to validate this). Just not the service I’d expect at a high end hotel. Everything else about this property seemed fine - certainly nothing particularly special. Except the location, which providers fantastic views of the SF Bay Bridge and the Bay.

Having stayed in every 4 and 5 star hotel in San Francisco, it was hard to see how this hotel rates as is does (i.e. Michelin, etc). The rooms are fine - cozy-ish, clean. Nothing special. The hand held shower head was made of cheap plastic, and the holder was broken, making it impossible to set a comfortable position while showering. Experienced an incredibly frustrating interaction with staff on check in, being made to place an auth hold on a credit card for room and tax despite these charges having been pre-paid (with the receipt from Expedia to validate this). Just not the service I’d expect at a high end hotel. Everything else about this property seemed fine - certainly nothing particularly special. Except the location, which providers fantastic views of the SF Bay Bridge and the Bay.

Would not recommend at all with young children the vibe just didn’t match with me personally I’ve had better luck at lots of other hotels even at the Monterey Plaza Hotel was more friendly and accommodating feeling

Would not recommend at all with young children the vibe just didn’t match with me personally I’ve had better luck at lots of other hotels even at the Monterey Plaza Hotel was more friendly and accommodating feeling

Clean and newly renovated….

Clean and newly renovated….

What a beautiful hotel! Best location and so safe! This will definitely be our go to spot when we are in the city

What a beautiful hotel! Best location and so safe! This will definitely be our go to spot when we are in the city

The location of the hotel was perfect. It was nice a clean. I had the waterfront view and was able to have a great view of the bay bridge. I was also able to watch the 4th of July fireworks from the terrace. Everything was in walking distance. The hotel also offers free car service that will take you within a 2 mile radius.

The location of the hotel was perfect. It was nice a clean. I had the waterfront view and was able to have a great view of the bay bridge. I was also able to watch the 4th of July fireworks from the terrace. Everything was in walking distance. The hotel also offers free car service that will take you within a 2 mile radius.

Valet staff could use more customer service training

I was totally pleased with my stay! Great amenities!

Valet staff could use more customer service training

I was totally pleased with my stay! Great amenities!