No ring at the reception, I waited 15 min before calling the hotel number for getting the card to go into my room. No information from the receptionist about where is located the breakfast area. Air conditioning really noisy. The bed where not ready for sleeping.

No ring at the reception, I waited 15 min before calling the hotel number for getting the card to go into my room. No information from the receptionist about where is located the breakfast area. Air conditioning really noisy. The bed where not ready for sleeping.

I can say carpet in the rooms isn’t clean well I was able to see spells in it

I can say carpet in the rooms isn’t clean well I was able to see spells in it

Lovely property in a lovely quiet location. Had issues with water on both mornings and was simply told it was a technical issue. Although all waiter were nice service was very poor. I discovered this is very much the norm across Albania. A lot of confusion around breakfast and what’s available including coffee. So sort your service out and you will be very close to getting top ratings but I fear you don’t feel that there is an issue to resolve.

Lovely property in a lovely quiet location. Had issues with water on both mornings and was simply told it was a technical issue. Although all waiter were nice service was very poor. I discovered this is very much the norm across Albania. A lot of confusion around breakfast and what’s available including coffee. So sort your service out and you will be very close to getting top ratings but I fear you don’t feel that there is an issue to resolve.

Beautiful views, clean and comfortable rooms. Music in the swimming pool is very very loud, you can barely talk to each other.

Free parking. Nice rooms with balcony and beautiful views. Overall hotel is really good, new and clean but the music in swimming pool is enormously loud.

Free parking. Nice rooms with balcony and beautiful views. Overall hotel is really good, new and clean but the music in swimming pool is enormously loud.

Beautiful views, clean and comfortable rooms. Music in the swimming pool is very very loud, you can barely talk to each other.

Nice resort, contemporary and clean rooms and bathroom!

Nice resort, contemporary and clean rooms and bathroom!

fantastic experience！wonderful city view！alert live：）food is amazing！especially for relatively longer staying

fantastic experience！wonderful city view！alert live：）food is amazing！especially for relatively longer staying

The hotel is good. Facilities are great and location is amazing. Unfortunately , the service is disappointed. I paid 242 Euro for 2 nights and booked the best suite they had. Upon check in, different room was provided and after many discussions with their manager , i was given the room i booked as an ''upgraded'' room when actually i paid for that room. Breakfast was also disappointed. I asked for 2 fresh orange juice only to be charged for that upon leaving the restaurant. Upon check out , i was expected these charges to be waived but their manager insisted that i should be paying , so i had no choice.

The hotel is good. Facilities are great and location is amazing. Unfortunately , the service is disappointed. I paid 242 Euro for 2 nights and booked the best suite they had. Upon check in, different room was provided and after many discussions with their manager , i was given the room i booked as an ''upgraded'' room when actually i paid for that room. Breakfast was also disappointed. I asked for 2 fresh orange juice only to be charged for that upon leaving the restaurant. Upon check out , i was expected these charges to be waived but their manager insisted that i should be paying , so i had no choice.

Got to the place at 1230 am. There was no front desk person. We had to wake up the guard. He offered us a room that was not what we booked, hoping we would take it. We stayed at a different hotel, place was no staffed. Hotel and premises looked great, unfortunately lack of a simple check in left us with a bad experience.

Got to the place at 1230 am. There was no front desk person. We had to wake up the guard. He offered us a room that was not what we booked, hoping we would take it. We stayed at a different hotel, place was no staffed. Hotel and premises looked great, unfortunately lack of a simple check in left us with a bad experience.

a super hotel a nice environment special food super staff

a super hotel a nice environment special food super staff