Neat and clean..value for money

Neat and clean..value for money

We stopped over for a night on our way to Munnar. This stay was good, food was great and room was spacious.

We stopped over for a night on our way to Munnar. This stay was good, food was great and room was spacious.

very good stay, staff are very helpful

very good stay, staff are very helpful

A really disappointing stay, unfortunately I had Pre-booked for 1 week, or I would have checked out much earlier. During my 7 nights stay, I suffered 3x nights of electricity loss, and power wasn’t restored, so being dependant on a breathing CPAP machine I couldn’t sleep. To make matters worse, one evening there was a total loss of hot water when I arrived back at the hotel at around 8pm, after a long hard day. I escalated this and was continuously fobbed off, told it would be sorted in 10mins, so I would then be sat waiting for 45mins / 1 hour before ringing reception to chase for an update, and being told the same thing for hours on end. Eventually at 2:am, I gave up waiting as I was exhausted and had to try get some sleep without having a shower, yet again, suffering another loss of power in the night, so another sleepless night… UNBELIEVABLE! I handed a bag of clothes in for laundry. The bag was returned 2 days later, absolutely stinking of a vomit-like smell. I called reception, they sent someone up to my room. He agreed this was unacceptable and asked if he could re-wash the clothes, so I agreed. The next day the clothes came back smelling exactly the same. I was SO disappointed. I was then accused of not understanding that this is the “SCENT” of clean washed clothes with the soaps they use?!? I decided enough was enough and moved hotels and took my laundry with me to wash at the new hotel instead. Avoid at all cost if you want a restful hotel.

A really disappointing stay, unfortunately I had Pre-booked for 1 week, or I would have checked out much earlier. During my 7 nights stay, I suffered 3x nights of electricity loss, and power wasn’t restored, so being dependant on a breathing CPAP machine I couldn’t sleep. To make matters worse, one evening there was a total loss of hot water when I arrived back at the hotel at around 8pm, after a long hard day. I escalated this and was continuously fobbed off, told it would be sorted in 10mins, so I would then be sat waiting for 45mins / 1 hour before ringing reception to chase for an update, and being told the same thing for hours on end. Eventually at 2:am, I gave up waiting as I was exhausted and had to try get some sleep without having a shower, yet again, suffering another loss of power in the night, so another sleepless night… UNBELIEVABLE! I handed a bag of clothes in for laundry. The bag was returned 2 days later, absolutely stinking of a vomit-like smell. I called reception, they sent someone up to my room. He agreed this was unacceptable and asked if he could re-wash the clothes, so I agreed. The next day the clothes came back smelling exactly the same. I was SO disappointed. I was then accused of not understanding that this is the “SCENT” of clean washed clothes with the soaps they use?!? I decided enough was enough and moved hotels and took my laundry with me to wash at the new hotel instead. Avoid at all cost if you want a restful hotel.