No VIP treat at all. Price is so high!

Housekeeping staff very polite. But swimming pool and changing room a bit run down. Needs updating.

Housekeeping staff very polite. But swimming pool and changing room a bit run down. Needs updating.

Thanks for great stay

Thanks for great stay

Very bad experience with the hotel manager, not understanding and start yelling when I asked to change room. My family and I felt uncomfortable and we mahe a different hotel reservations just for such a poor customer service specific from the manager who got so upset and yell at us. Highly recommend to avoid this hotel

Very bad experience with the hotel manager, not understanding and start yelling when I asked to change room. My family and I felt uncomfortable and we mahe a different hotel reservations just for such a poor customer service specific from the manager who got so upset and yell at us. Highly recommend to avoid this hotel

Good

Good

Good

Good

Great hotel! Great equipment, close to hongqiao airport, clean room and good services.

Great hotel! Great equipment, close to hongqiao airport, clean room and good services.

Good

Good

1> There is HDMI slot on the desk. But couldn't use because of out of order. 2> It's needed a bidet in the toilet.

1> There is HDMI slot on the desk. But couldn't use because of out of order. 2> It's needed a bidet in the toilet.

Very nice hotel with nice rooms and a good restaurant. Great chef they have there (German guy) who interacts with the customers. All staff very nice and helpful. Location is good for going in and out of Shanghai, but the local area seems borring.

Very nice hotel with nice rooms and a good restaurant. Great chef they have there (German guy) who interacts with the customers. All staff very nice and helpful. Location is good for going in and out of Shanghai, but the local area seems borring.

During my recent stay at the hotel, I was pleased to find that it had been thoughtfully refurbished since my last visit over a decade ago. My room on the 8th floor was spacious, clear, and comfortable, offering a beautiful view. The amenities provided exceeded my expectations. However, there were a few areas for improvement that I believe the hotel should consider. Firstly, the chair in the room was uncomfortable for extended seating, which was a concern as I had to work from the room for several hours each day during my week-long stay. Secondly, the minibar items were overpriced, which was a bit disappointing. Thirdly, I was about about to be charged an exorbitant amount to print a booklet, so I gave it up. Fourthly, while the idea of the mailbox located outside the room for package deliveries and laundry services is fantastic, finding someone to inform me of its existence and accessing it was a bit of a challenge. Lastly, I found the hotel's laundry service to be quite expensive, almost equivalent to the cost of the clothes themselves. If guests require laundry services, it would be advisable to find an external alternative. Despite these minor issues, I immensely enjoyed my stay and appreciate the thoughtful refurbishment. I look forward to visiting again in the future.

During my recent stay at the hotel, I was pleased to find that it had been thoughtfully refurbished since my last visit over a decade ago. My room on the 8th floor was spacious, clear, and comfortable, offering a beautiful view. The amenities provided exceeded my expectations. However, there were a few areas for improvement that I believe the hotel should consider. Firstly, the chair in the room was uncomfortable for extended seating, which was a concern as I had to work from the room for several hours each day during my week-long stay. Secondly, the minibar items were overpriced, which was a bit disappointing. Thirdly, I was about about to be charged an exorbitant amount to print a booklet, so I gave it up. Fourthly, while the idea of the mailbox located outside the room for package deliveries and laundry services is fantastic, finding someone to inform me of its existence and accessing it was a bit of a challenge. Lastly, I found the hotel's laundry service to be quite expensive, almost equivalent to the cost of the clothes themselves. If guests require laundry services, it would be advisable to find an external alternative. Despite these minor issues, I immensely enjoyed my stay and appreciate the thoughtful refurbishment. I look forward to visiting again in the future.

Great place. Enjoyed my stay

Great place. Enjoyed my stay

It’s an excellent hotel everything went great I really recommend it for business or leisure stay

It’s an excellent hotel everything went great I really recommend it for business or leisure stay

The hotel was nice. One room was a bit musty smelling. Other room was fine. Breakfast was good. Pool area was really nice with a working sauna and steam room. Had some confusion over my booking re: breakfasts that came with room. Think it was a problem from Hotels.com. Instead of 2 breakfasts per room, one room had only one breakfast included.

The hotel was nice. One room was a bit musty smelling. Other room was fine. Breakfast was good. Pool area was really nice with a working sauna and steam room. Had some confusion over my booking re: breakfasts that came with room. Think it was a problem from Hotels.com. Instead of 2 breakfasts per room, one room had only one breakfast included.

great place. a bit hard to communicate about the food on site as a vegetarian and some things were hard to tell if extra charge (use of workout facilities/pool) but overall great stay!

great place. a bit hard to communicate about the food on site as a vegetarian and some things were hard to tell if extra charge (use of workout facilities/pool) but overall great stay!

Stayed on the Executive Floor which was very quiet and nicely furnished. Very comfortable rooms. The food at the dinner buffet tasted old and dried out due to very few customers.

Stayed on the Executive Floor which was very quiet and nicely furnished. Very comfortable rooms. The food at the dinner buffet tasted old and dried out due to very few customers.

the hot water didnt work in my room they never fixed it until i changed room which they had to take me to few rooms before finding one suitable