All was good

THIS HOTEL IS RUNNING A SCAM on guests that book through a third-party website like Hotels.com. Upon check-in, I was told their system will double-charge taxes on any bookings made from a third-party site. To avoid this, they needed to rebook the room at the 'pre-tax' rate so their system could correctly add taxes. When they did this, they increased the cost of my stay by around a hundred dollars. It sounded suspicious but I didn't even consider they would be rebooking the room at a completely different rate. No indication of this was ever given, and I didn't have to sign anything authorizing a new room rate. Their front desk will not talk to anyone who booked through a third-party website. I'm working with Hotels.com to be refunded, but will probably never choose the 'pay at the hotel' option again, and will definitely not be staying with Homewood Suites again.

THIS HOTEL IS RUNNING A SCAM on guests that book through a third-party website like Hotels.com. Upon check-in, I was told their system will double-charge taxes on any bookings made from a third-party site. To avoid this, they needed to rebook the room at the 'pre-tax' rate so their system could correctly add taxes. When they did this, they increased the cost of my stay by around a hundred dollars. It sounded suspicious but I didn't even consider they would be rebooking the room at a completely different rate. No indication of this was ever given, and I didn't have to sign anything authorizing a new room rate. Their front desk will not talk to anyone who booked through a third-party website. I'm working with Hotels.com to be refunded, but will probably never choose the 'pay at the hotel' option again, and will definitely not be staying with Homewood Suites again.

We only spent one night at hotel following a concert at Red Rocks. The suites were very roomy and comfortable. We were there so briefly but I would definitely book again if in the area.

We only spent one night at hotel following a concert at Red Rocks. The suites were very roomy and comfortable. We were there so briefly but I would definitely book again if in the area.

good

good

Excellent

Excellent

All of the staff was exceptional. We were greeted warmly and treated with the utmost kindness and respect by all.

All of the staff was exceptional. We were greeted warmly and treated with the utmost kindness and respect by all.

Service was excellent and room was clean.

Service was excellent and room was clean.

We had a suite, was really nice, comfortable and clean!

We had a suite, was really nice, comfortable and clean!

We love staying at the Homewood suites! The service is always great and the staff is always very friendly.

We love staying at the Homewood suites! The service is always great and the staff is always very friendly.

The breakfast was awesome! Room was a nice size for our family of 5 and staff was very friendly and attentive

The breakfast was awesome! Room was a nice size for our family of 5 and staff was very friendly and attentive

Booked on here and when we got to hotel they never received our reservation and we paid for it, but stayed in the car instead.

Booked on here and when we got to hotel they never received our reservation and we paid for it, but stayed in the car instead.

Amazing breakfast, pet friendly. Laundry room for personal use and both pool and hour tub(could be a bit warmer) The only complaint I would have is not on the hotel itself but on its neighboring business Wells Fargo who has an adjacent parking lot that backs up to the hotels courtyard in the back of their building by the pool and we were given permission by the hotel staff when we checked in to park over there and come Monday when we were trying to get checked out and take our belongings to our truck a rental car from Wells Fargo proceeded to try and intimidate and harass not only my husband but myself into threats of he was going to have our vehicle towed and started cussing at us and it became a real downer on what had been a great trip at this hotel

Amazing breakfast, pet friendly. Laundry room for personal use and both pool and hour tub(could be a bit warmer) The only complaint I would have is not on the hotel itself but on its neighboring business Wells Fargo who has an adjacent parking lot that backs up to the hotels courtyard in the back of their building by the pool and we were given permission by the hotel staff when we checked in to park over there and come Monday when we were trying to get checked out and take our belongings to our truck a rental car from Wells Fargo proceeded to try and intimidate and harass not only my husband but myself into threats of he was going to have our vehicle towed and started cussing at us and it became a real downer on what had been a great trip at this hotel

Modern design, comfortable rooms, spacious showers, roomy kitchen, useful sitting area, very good hot breakfast. Liked this hotel a lot.

Modern design, comfortable rooms, spacious showers, roomy kitchen, useful sitting area, very good hot breakfast. Liked this hotel a lot.

Cozy

Cozy

It’s an older property, staff is amazing. The hallways smell, the room is very outdated. We stood in the second floor for 4 days and the people on top were extremely loud.

It’s an older property, staff is amazing. The hallways smell, the room is very outdated. We stood in the second floor for 4 days and the people on top were extremely loud.

In short, we did have a very pleasant stay in this property. The staffs are friendly and helpful overall. We checked in and interacted with the night-time receptionist Ms. Summer several times and she provided us exceptional and beyond expectation customer service. I hope this is the model of staffs or such good culture can persist in the staffs. The continental breakfast is great, sufficient and enough variety of choices. Containers are almost never empty. Things are organized clean and neatly. This save us time for hunting breakfast cold outside. Great job to the kitchen staffs! This is for sure an important factor for some travelers like us when picking a mid-tier hotel stay. The property, fixtures, furniture and so on do show their age. This is important to note, so it may not best fit those chasing after newest, latest and the most modern room/suite. However, giving the age of those "hardware", I can see this property gives and tries their best effort to keep up the condition. At least they are neat, tidy and clean. The property is located pretty west of Denver, great location or almost the closest one still in Denver for traveling to the ski areas/resorts in the west. This is one of the reason we picked this property as well. We like the breakfast, friendly staffs, location and comfortable space of the suite. The carpet, fixtures and furniture if can be replaced/upgraded, that will make it even better! We will pick this property in the future if we can.

In short, we did have a very pleasant stay in this property. The staffs are friendly and helpful overall. We checked in and interacted with the night-time receptionist Ms. Summer several times and she provided us exceptional and beyond expectation customer service. I hope this is the model of staffs or such good culture can persist in the staffs. The continental breakfast is great, sufficient and enough variety of choices. Containers are almost never empty. Things are organized clean and neatly. This save us time for hunting breakfast cold outside. Great job to the kitchen staffs! This is for sure an important factor for some travelers like us when picking a mid-tier hotel stay. The property, fixtures, furniture and so on do show their age. This is important to note, so it may not best fit those chasing after newest, latest and the most modern room/suite. However, giving the age of those "hardware", I can see this property gives and tries their best effort to keep up the condition. At least they are neat, tidy and clean. The property is located pretty west of Denver, great location or almost the closest one still in Denver for traveling to the ski areas/resorts in the west. This is one of the reason we picked this property as well. We like the breakfast, friendly staffs, location and comfortable space of the suite. The carpet, fixtures and furniture if can be replaced/upgraded, that will make it even better! We will pick this property in the future if we can.

We've stayed here many times and enjoyed it. Extremely friendly staff, and clean rooms.