Look no further for a luxury stay in paradise. The restaurants are all great. The only one we didn’t try was the Sports Bar because what’’s the point, I can go to a place like that anywhere back home. The beaches are intimate and pristine. The grounds and amenities are expansive. You could stay here for a week an easily never manage to hit everything. Speaking of expansive, my only piece of feedback is lack of location signage. We spent more time wandering trying to find our room and restaurants than anything. Room buildings are numbered (Building 3, building 4, etc.). All of these buildings are identical but lack signage to let you know A. Where you are or B. How to get there. There’s an app with a map, but it does not help. The other thing is that EVERYTHING is done through the app. Every menu for every restaurant is in the app. I dont know about you- but on a vacation I really want to disconnect and not rely on my mobile device as much. So to have to rely on your phone for basically every menu and destination in the resort is a bit much. But again, we would go back here 20 times over.

The hotel remains exceptionally clean, and the service continues to be outstanding. The staff are excellent—attentive and professional, making every stay pleasant. I have stayed at this property several times over the years, with my most recent visit being after an eight-year gap. Unfortunately, I noticed a decline in the quality of the liquor offered. They used to serve premium tequilas and scotches, but now it's difficult to find high-quality options at any of the bars. This is the only downside to an otherwise wonderful experience.

Too strict of a property. Too mant rules. Felt like we were being watched a lot

Absolutely amazing, from the food, to the beach, to the incredibly well maintained resort. Who knew heaven was a place in Cancun!

The crew from the front desk to all the helpers in the restaurants plus the pool bar always make sure we had something to drink or eat. The place was clean. The room was beautiful and enjoy sitting outside and the server came by if we wanted something. The only thing I wish the pool bar stay open longer especially Friday and Saturday. But otherwise very happy to had stay at excellent playa mujeres. I will recommend my family to visit and stay at that resort . Some of my family that came all of them love it. Will come again.

The experience i had was differently upscale for sure. From the moment you walk in and through out the visit the staff was there at your service always. The food is the best food i had in any Cancun resort. The beach and the bars was exceptional. The swim up bar from our room was wonderful for anytime swim. 5 minutes from the ferry to isla Mujres was very convenient. Water sports in the resort right in the beach too. Excellent for real.

Excellent!!!!

Everything was excellent. The facility is well kept and very clean and safe. The staff always smiles and gives you the greeting of the day when passing you. We had a great time at the pool bar and the bartender Oscar was excellent Also the walking pool side waiter trainee Fabiola service to our group was very excellent I plan to return back soon again. Roberto

We absolutely loved our stay ! Can’t wait to return

One of the best resorts in Cancun. Extremely friendly staff who go above and beyond what you ask for. Plenty of activities and good food

We loved the Excellence Family!

Excellent

We stayed at the Excellence Playa Mujeres for a week for our honeymoon, during the end of August. I want to stress 2 important points (one good, one bad) to anyone reading these reviews: 1. The resort itself was amazing. The staff were funny, professional, and helpful. The daily assortment of activities were very well coordinated and entertaining. The nightly shows like the amazing Queen cover band (seriously, it was as if Freddie Mercury returned) was all great. The beach is beautiful, barely any seaweed, clear white sands, and a shoreline with no harsh waves and clear water. We never had an issue finding a palapa by the ocean (even when we slept in past 10am). The trip to Chichen Itza coordinated by the hotel went without a hitch. 2. Now, the one - and really, only one - downside that causes us to review this as a 4/5... was the food. My wife is Mexican and I have had the pleasure of enjoying authentic Mexican food for the last 5 years that we have been dating, including traveling to Mexico several times. The food at this resort was not - not even in the slightest - authentic Mexican food, nor was it even "good" food. The fancy french restaurant, the Japanese sushi place, the Italian place, and yes even the Mexican breakfasts, were all just bland, dry, under-seasoned boring dishes. The tortillas were rock hard. The flautas crumbled in your mouth. The tortilla soup tasted like alphagettios. The guacamole was a thin goop. We actually laughed at how bad it all was. 1/10.

No buffet for lunch. Very loud music played until past 11pm, which is problematic if you have a room near the music area. Moderate wait times for restaurants. Staff are generally very good. Ocean view is a stretch for many rooms.

I did not like that I wasn’t able to get in our swim out pool at night.

I did not like that I wasn’t able to get in our swim out pool at night.

Excellent as its name!!

Excellent as its name!!

From the greeting at the door with champagne to the all the staff We interacted with were all amazing.

From the greeting at the door with champagne to the all the staff We interacted with were all amazing.

Only complaint I have is our coffee and creamer supplies were not restocked daily as it should have been. I did call and request this a couple of times. Last night there our coffee packs were restocked but no creamer. We loved the Mexican night. Entertainment and food was excellent! Grounds was beautiful. Staff very polite and helpful. Wished the seaweed had not been so bad at beach area. But overall everything was very nice. We enjoyed our stay very much.

Only complaint I have is our coffee and creamer supplies were not restocked daily as it should have been. I did call and request this a couple of times. Last night there our coffee packs were restocked but no creamer. We loved the Mexican night. Entertainment and food was excellent! Grounds was beautiful. Staff very polite and helpful. Wished the seaweed had not been so bad at beach area. But overall everything was very nice. We enjoyed our stay very much.

The bed was hard, uncomfortable and there is a dress code for most of the restaurants. Food lacks spice. Besides those minor things, everything else was perfect and beautiful

The bed was hard, uncomfortable and there is a dress code for most of the restaurants. Food lacks spice. Besides those minor things, everything else was perfect and beautiful

staff was extremely friendly and always making sure we had a great experience. Lots of space at the pool and the area was quiet during the day. A lot of activities to participate in throughout the day and late night parties as well.

staff was extremely friendly and always making sure we had a great experience. Lots of space at the pool and the area was quiet during the day. A lot of activities to participate in throughout the day and late night parties as well.

It was amazing best hotel I’ve been to

Great adults only environment. Perfect for recharging and resting. Staff is incredible!

Great adults only environment. Perfect for recharging and resting. Staff is incredible!

I’m not sure where all the positive reviews are coming from. This was the worst experience I’ve had in Cancun. The pool water was hot, the food was subpar, service was so slow (waited about 1-1.5 hour every time before our entree came out). Coffee shop wasn’t good. Nothing was good. The massage I got was terrible. It felt like the lady was just rubbing lotion on me the whole time. The facial I got burned my face and ended up breaking out days after. I do NOT recommend this resort.

I’m not sure where all the positive reviews are coming from. This was the worst experience I’ve had in Cancun. The pool water was hot, the food was subpar, service was so slow (waited about 1-1.5 hour every time before our entree came out). Coffee shop wasn’t good. Nothing was good. The massage I got was terrible. It felt like the lady was just rubbing lotion on me the whole time. The facial I got burned my face and ended up breaking out days after. I do NOT recommend this resort.

This was by far the best resort I have ever stayed at. I usually never repeat stays but I can’t wait to stay here again. From the property, room, staff, and food truly exceptional. A true 5 star.