Beautiful

This hotel was a nightmare stay. I check in and turn the tv on and it crashes 15 minutes into my stay. I pick up the phone to call the front desk and it’s dead. I call the front desk on my mobile and guess what? They transfer me to tech support. Are you kidding me!!!! I wait and talk to tech support and they transfer me back to the front desk…. Nothing resolved. So then I go to take a shower and I see black mold where the tub and shower meet. I place a towel over it and begin to shower. During the shower the hot water turned ice cold. At this point I am just ready for day to end, so I lay down for sleep. At about 2:30am the front desk call to see if my issues had been resolved and offer to place me in another room…. This definitely qualifies and a never again for me!!!

This hotel was a nightmare stay. I check in and turn the tv on and it crashes 15 minutes into my stay. I pick up the phone to call the front desk and it’s dead. I call the front desk on my mobile and guess what? They transfer me to tech support. Are you kidding me!!!! I wait and talk to tech support and they transfer me back to the front desk…. Nothing resolved. So then I go to take a shower and I see black mold where the tub and shower meet. I place a towel over it and begin to shower. During the shower the hot water turned ice cold. At this point I am just ready for day to end, so I lay down for sleep. At about 2:30am the front desk call to see if my issues had been resolved and offer to place me in another room…. This definitely qualifies and a never again for me!!!

I didn't like the costumer service i received when i arrived i had to wait a hr then as im sitting in the lobby waiting a lady comes up and ask me oh are you still waiting to check in yes this is what yall told me to do then the lady had an attitude as she was helping me telling me i dont know who ruined your day but we was busy and had no control over this as if i had an attitude lady you the one with the attitude other than that your front staff people need an attitude adjustment

I didn't like the costumer service i received when i arrived i had to wait a hr then as im sitting in the lobby waiting a lady comes up and ask me oh are you still waiting to check in yes this is what yall told me to do then the lady had an attitude as she was helping me telling me i dont know who ruined your day but we was busy and had no control over this as if i had an attitude lady you the one with the attitude other than that your front staff people need an attitude adjustment

Great location close to many restaurants

Great location close to many restaurants

When I walked into the lobby the bar area was full & busy (good), you could tell that the area had been cleaned (smelled floral cleaning scent - like fabuloso) but the music was so loud it felt like I was clubbing or bar hopping. The next morning while showering a bug crawled out of the drain. Needless to say we did not stay for breakfast!! (I did ask the front desk mgr to have the room sprayed for bugs, at which point the hotel rep tried to indicate that maybe the bug was brought into the premises by me (landed on my shoulder or bags) - really?!? It came from the drainage, once I stressed this she acknowledged and proceeded to coordinate for big remediation

When I walked into the lobby the bar area was full & busy (good), you could tell that the area had been cleaned (smelled floral cleaning scent - like fabuloso) but the music was so loud it felt like I was clubbing or bar hopping. The next morning while showering a bug crawled out of the drain. Needless to say we did not stay for breakfast!! (I did ask the front desk mgr to have the room sprayed for bugs, at which point the hotel rep tried to indicate that maybe the bug was brought into the premises by me (landed on my shoulder or bags) - really?!? It came from the drainage, once I stressed this she acknowledged and proceeded to coordinate for big remediation

We were given the wrong rate for overnight parking, and the elevators smelled like smoke.

We were given the wrong rate for overnight parking, and the elevators smelled like smoke.

Was great as usual

Was great as usual

From the time I got there everything was clean a cozy. The last night I sat at the fire pit a really enjoyed it.

From the time I got there everything was clean a cozy. The last night I sat at the fire pit a really enjoyed it.

Liked the staff but 1) no hot tub (hot tub was listed in the Expedia profile) 2) the pool was closed 3) the staff at the bar was short staffed so the bartender had to prepare meals and work with customers creating significant delays

Liked the staff but 1) no hot tub (hot tub was listed in the Expedia profile) 2) the pool was closed 3) the staff at the bar was short staffed so the bartender had to prepare meals and work with customers creating significant delays

Room was nice and roomy but the side chairs in living area were filthy. Didn’t feel comfortable even sitting in them . Also went down for breakfast (made to order) about 7 am and they only had one server working and this server was also their only cook. So they would take an order and run back to cook it. Took over 45 min to get a breakfast bowl and coffee. Also wanted the breakfast bowl w brown rice (which is on the menu) and was told they didn’t make any this morning also asked for over easy eggs (menu stated “eggs ur way” ) and was told “I don’t know how to cook that I can only scramble eggs?!! Spent $25 on this meal for it to just be thrown together and not at all like menu listed it.

Room was nice and roomy but the side chairs in living area were filthy. Didn’t feel comfortable even sitting in them . Also went down for breakfast (made to order) about 7 am and they only had one server working and this server was also their only cook. So they would take an order and run back to cook it. Took over 45 min to get a breakfast bowl and coffee. Also wanted the breakfast bowl w brown rice (which is on the menu) and was told they didn’t make any this morning also asked for over easy eggs (menu stated “eggs ur way” ) and was told “I don’t know how to cook that I can only scramble eggs?!! Spent $25 on this meal for it to just be thrown together and not at all like menu listed it.

In a great area and convenient shopping and food

In a great area and convenient shopping and food

Staff was very customer oriented. Property was very clean. Several dining options close by

Staff was very customer oriented. Property was very clean. Several dining options close by

The desk staff did an amazing job with providing us with the room and information about the hotel.

The desk staff did an amazing job with providing us with the room and information about the hotel.

The property is just ok , but I would not say again.

The property is just ok , but I would not say again.

It was comfortable spacious clean great location

It was comfortable spacious clean great location

The AC in the room never cooled the room sufficiently.

The AC in the room never cooled the room sufficiently.

Quick, friendly check in. Wonderful staff.