No real welcome. Very surly reception. Lock on bedroom door broken. Uninspired breakfast, limited choice and cramped service area. Lift not working. Had to climb four flights of stairs. All in all, very disappointing.

Within easy walking distance from Paddington station. Plenty of good eating places nearby. Good simple breakfast. Disappointed that our rooms were only accessible via a flight of stairs but help with our cases was appreciated.

Entrance hall was disgusting, very dirty with rubbish stacked up against the wall then next morning tray of uneaten meat and rice. Room was ok but very small for 2 people.

Entrance hall was disgusting, very dirty with rubbish stacked up against the wall then next morning tray of uneaten meat and rice. Room was ok but very small for 2 people.

Hotel staff were excellent, nothing was too much trouble. Decor is slightly dated, in parts, but that did not bother us at all. Location was perfect for us, with Paddington station and restaurants of all cuisine right on the doorstep.

Hotel staff were excellent, nothing was too much trouble. Decor is slightly dated, in parts, but that did not bother us at all. Location was perfect for us, with Paddington station and restaurants of all cuisine right on the doorstep.

it was ok

it was ok

Good location to transit.

Good location to transit.

Good

Good

The hotel is very well located but outdated (broken shower head, broken wall seal, poor insulation). The staff are friendly and helpful.

The hotel is very well located but outdated (broken shower head, broken wall seal, poor insulation). The staff are friendly and helpful.

Cheap still needs to be of a useable standard!! Probably the worst hotel I’ve ever stayed in anywhere in the world. I’d suggest you just as well place your bed in the centre of Piccadilly Circus. just a few issues .. 1)entry door from the busy street lock didn’t work 2)window that didn’t close 3)ALL NIGHT DOORS SLAMMING 4)CHILDREN RUNNING AROUND PLAYING ON THE LANDINGS ALL NIGHT 5)CONSTANTLY KNOCKING ON DOORS not sure if the house across the street my room was in was part of the hotel or some poorly converted immigration hostel but incredibly the bathroom was spotlessly clean

Cheap still needs to be of a useable standard!! Probably the worst hotel I’ve ever stayed in anywhere in the world. I’d suggest you just as well place your bed in the centre of Piccadilly Circus. just a few issues .. 1)entry door from the busy street lock didn’t work 2)window that didn’t close 3)ALL NIGHT DOORS SLAMMING 4)CHILDREN RUNNING AROUND PLAYING ON THE LANDINGS ALL NIGHT 5)CONSTANTLY KNOCKING ON DOORS not sure if the house across the street my room was in was part of the hotel or some poorly converted immigration hostel but incredibly the bathroom was spotlessly clean

Hotel is in a great location and is closed to a few bars and restaurants. About a 4 minute walk from paddington station. The hotel was clean and staff were friendly. The room was small but clean however for the price we paid we have 0 complaints and will stay again next time we visit London

Hotel is in a great location and is closed to a few bars and restaurants. About a 4 minute walk from paddington station. The hotel was clean and staff were friendly. The room was small but clean however for the price we paid we have 0 complaints and will stay again next time we visit London

Room like a shoe box. Curtains short letting in light. Bathroom small but ok. Very close to transport is the only big plus. Breakfast good but some very unhealthy practices. Like tongs used by patrons being kept on the meats and cheeses in the bins. A health inspector would close breakfast down. Believe me with people coughing and sneezing then handling those tongs, discusting.

Room like a shoe box. Curtains short letting in light. Bathroom small but ok. Very close to transport is the only big plus. Breakfast good but some very unhealthy practices. Like tongs used by patrons being kept on the meats and cheeses in the bins. A health inspector would close breakfast down. Believe me with people coughing and sneezing then handling those tongs, discusting.

Staff did not feel motivated. No elevator access to 4th floor rooms.

Staff did not feel motivated. No elevator access to 4th floor rooms.

Completely average.

Completely average.

Everything was great for a one night stay on the way to Heathrow. Only negative was lack of air conditioning given the unseasonably warm weather.

Everything was great for a one night stay on the way to Heathrow. Only negative was lack of air conditioning given the unseasonably warm weather.

Room was stinking. They did not change the room. It was bad experience. Staff was not cooperative

Room was stinking. They did not change the room. It was bad experience. Staff was not cooperative

Day 1, bedbug on the bed. Days 2-5 waking up to the smell of burnt toast from the breakfast room because the kitchen servants can't make toast properly. Extreme noise from traffic and people passing on Sussex Place at night. Staff were almost all miserable and unhelpful. Breakfast is limited if you have dietary restrictions, just full cream milk with burnt toast and some other things. There was little attention to safety at the hotel, I nearly fell a badly hurt myself of a hidden step near the entrance. Lift only works for SOME of the upstairs rooms, beware. If you are able to still cancel your reservation in time, I suggest you do it. Quite often room prices will go down close to arrival also, so don't worry. There are better hotels in the area, that are cheaper.

Day 1, bedbug on the bed. Days 2-5 waking up to the smell of burnt toast from the breakfast room because the kitchen servants can't make toast properly. Extreme noise from traffic and people passing on Sussex Place at night. Staff were almost all miserable and unhelpful. Breakfast is limited if you have dietary restrictions, just full cream milk with burnt toast and some other things. There was little attention to safety at the hotel, I nearly fell a badly hurt myself of a hidden step near the entrance. Lift only works for SOME of the upstairs rooms, beware. If you are able to still cancel your reservation in time, I suggest you do it. Quite often room prices will go down close to arrival also, so don't worry. There are better hotels in the area, that are cheaper.

I booked for 2 days to be near Paddington. The first nught the put me in the annex across the street. No internet and filthy hallways. Manager understood and moved me to a much better room in the main building the next morning. That was fine. Would stay in that building again.

Really good location. Would stay again